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2 results for Desktop Support Analyst in Rock Hill, SC

Help Desk Analyst - Tier I

Charlotte, NC
onsite
Temporary / Contract
19 - 19 USD / Hourly
OverviewWe are seeking a reliable and customer-focused IT Help Desk Support Specialist to provide first-level technical support to end users across the organization. In this role, you will be responsible for managing incoming support requests, troubleshooting a variety of hardware and software issues, and ensuring timely resolution or escalation. You will play a key role in maintaining daily IT operations by prioritizing requests, documenting issues accurately, and delivering a high level of customer service. This position is ideal for someone who is detail-oriented, communicates effectively, and thrives in a fast-paced, team-driven environment. Responsibilities<ul><li>Serve as first point of contact for IT support (phone, email, ticketing system)</li><li>Log, track, and prioritize all support requests with accurate documentation</li><li>Troubleshoot and resolve basic hardware, software, and access issues; escalate as needed</li><li>Follow established escalation procedures and service level expectations</li><li>Maintain and update help desk documentation and knowledge base</li><li>Monitor ticket queues and follow up to ensure timely resolution</li><li>Support IT projects and continuous process improvement initiatives </li></ul>
2026-04-24T00:00:00Z

Business Support Analyst

Kershaw, SC
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for a Business Support Analyst to support and improve enterprise applications that drive core business operations in Kershaw, South Carolina. This position works closely with business partners and technical teams to resolve application issues, strengthen system performance, and encourage effective use of ERP capabilities across finance, supply chain, project-related, and asset-focused functions. The role also contributes to process improvement, user enablement, and documentation that supports reliable day-to-day operations. Responsibilities: • Provide advanced support for ERP applications and connected systems, troubleshooting issues and helping business teams maintain efficient operations across finance, supply chain, project, and asset management areas. • Manage escalated application incidents and service requests, delivering Level 2 support while coordinating timely resolutions with internal technology teams. • Partner with stakeholders to evaluate business needs, define improvement opportunities, and recommend practical changes that increase system value and user adoption. • Contribute to application updates, enhancements, and external system integrations by assisting with analysis, planning, testing, and implementation activities. • Prepare clear functional and technical documentation, including process guides, support materials, and knowledge resources for users and internal support teams. • Support user acceptance testing by organizing test activities, validating outcomes, and documenting issues to help ensure successful solution delivery. • Deliver training and ongoing guidance to end users and key business contacts to build confidence and improve effective use of application features. • Follow established change control and service management practices while supporting application activity across development, test, and production environments. • Work with applications, infrastructure, and service desk teams to resolve cross-functional issues and maintain dependable application performance. • Assist with audit-related reviews and corrective action efforts by helping address application controls, documentation needs, and identified gaps.
2026-04-21T00:00:00Z