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3 results for Recovery Representative I Tier Ii in Rochester, NY

Recovery Representative I (Tier II)

Rochester, NY
onsite
Temporary / Contract
24 - 25 USD / Hourly
We are looking for a Recovery Representative I (Tier II) to join a customer service team supporting payment recovery and account resolution activities in Rochester, New York. This Long-term Contract position focuses on resolving returned banking items, assisting clients and internal partners with service-related questions, and helping reduce financial exposure through accurate, timely follow-up. The ideal candidate brings strong collections and call center experience, sound judgment, and the ability to work effectively in a fast-paced environment while maintaining compliance with established guidelines. Responsibilities: • Review and resolve returned banking transactions promptly and accurately to support recovery efforts and minimize outstanding losses. • Respond to questions from clients, branches, and internal teams with attentive service while balancing customer needs with company risk controls. • Investigate payment, payroll, and service issues by analyzing account details, identifying root causes, and determining appropriate next steps. • Guide customers and internal partners through the resolution process, including alternative service options when standard methods are not available. • Monitor daily payment and payroll-related reports to ensure updates are completed on time and to help prevent penalties or service disruptions. • Assess account standing and service eligibility to determine approved solutions and reduce operational and financial risk. • Maintain expected call volume and documentation standards while following departmental procedures and compliance requirements. • Build working knowledge of payroll, tax, benefits, garnishments, retirement, debit card, and related service offerings to support sound decision-making. • Participate in ongoing coaching and training to strengthen product knowledge, collection techniques, and regulatory adherence.
2026-05-01T00:00:00Z

Accounts Receivable Operations Specialist I (Tier II)

Rochester, NY
onsite
Temporary / Contract
20 - 23 USD / Hourly
We are looking for an Accounts Receivable Operations Specialist I (Tier II) to support day-to-day receivables activity in Rochester, New York. This Long-term Contract position is well suited for someone who is detail-oriented, comfortable working with financial data, and committed to maintaining accuracy in a structured accounting environment. The person in this role will help uphold reporting integrity, support compliance expectations, and contribute to consistent operational performance across accounts receivable processes. Responsibilities: • Process and record accounts receivable transactions in the appropriate financial systems, ensuring information is coded correctly and reflected accurately in supporting ledgers and the general ledger. • Review financial records for completeness, consistency, and adherence to internal controls, company policies, and established accounting standards. • Investigate discrepancies by researching transaction activity, reconciling account data, and analyzing findings to resolve issues within assigned areas. • Prepare routine and ad hoc reports for leadership, helping monitor data quality, operational performance, and compliance with policy and Sarbanes-Oxley requirements. • Participate in team and departmental meetings to stay current on procedures, strengthen technical knowledge, and contribute to continuous improvement efforts. • Support onboarding and knowledge sharing by training new team members and cross-training colleagues on daily receivables tasks and standard workflows. • Maintain and review departmental documentation, updating procedures as needed to keep instructions accurate, practical, and aligned with current operations. • Assist in preserving strong quality standards by monitoring transaction accuracy and escalating exceptions when issues require further review.
2026-04-23T00:00:00Z

PIA P&C Service Associate (Tier II)

Rochester, NY
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a detail-oriented PIA P&C Service Associate (Tier II) to support insurance service operations in Rochester, New York. This Long-term Contract position is ideal for someone who can manage service-related tasks efficiently, communicate clearly with partners and carriers, and work comfortably across multiple computer-based systems and web platforms. The role focuses on resolving policy service issues, handling inbound and outbound communication, and helping maintain accurate, timely processing for property and casualty insurance activities. Responsibilities: • Manage day-to-day service activity for property and casualty accounts, ensuring requests are handled accurately and within expected timelines. • Respond to incoming inquiries and place outbound calls to gather information, provide updates, and coordinate next steps with clients, partners, and insurance carriers. • Review documentation for completeness, identify missing items or deficiencies, and follow through to obtain the information needed for processing. • Use internal systems, online platforms, and related tools to update records, track progress, and maintain organized service documentation. • Coordinate with external carriers and internal stakeholders to support claim-related or policy service matters, including disability-related inquiries when applicable. • Assist with workflow planning and prioritization to keep multiple assignments moving efficiently in a high-volume environment. • Support activities involving Paychex and other business platforms as required for service execution and record accuracy. • Remain effective during extended periods of desk and computer work while maintaining consistent attention to detail and service quality.
2026-05-01T00:00:00Z