We are looking for a detail-oriented Collections Specialist to support accounts receivable activities for a manufacturing organization in Victor, New York. This Contract position focuses on managing commercial and consumer collections, maintaining timely follow-up on outstanding balances, and helping improve cash flow through consistent account resolution. The ideal candidate brings strong communication skills, sound judgment, and a practical understanding of billing and collection procedures.<br><br>Responsibilities:<br>• Contact commercial and consumer customers to secure payment on overdue accounts through phone, email, and written correspondence<br>• Review aging reports and account histories to prioritize collection efforts and address outstanding balances efficiently<br>• Investigate billing questions, payment discrepancies, and account issues to help move invoices toward resolution<br>• Maintain accurate records of collection activity, customer communications, and payment commitments within internal systems<br>• Work closely with billing, customer service, and finance teams to reconcile account details and resolve disputed charges<br>• Monitor payment arrangements and follow up promptly when commitments are missed or additional action is required<br>• Apply established credit and collection practices to reduce delinquency and support overall cash recovery goals
We are looking for a Fraud Specialist to support fraud prevention and case resolution efforts for a long-term contract opportunity in Rochester, New York. This position focuses on protecting the organization and its clients by reviewing suspicious activity, researching financial crime concerns, and coordinating timely responses with internal teams and external institutions. The ideal candidate will bring a detail-oriented approach to risk assessment, compliance, and client support while helping reduce financial exposure through thorough investigation and documentation.<br><br>Responsibilities:<br>• Examine flagged clients and transactions to identify elevated risk, confirm patterns of suspicious behavior, and help stop potentially fraudulent activity before losses occur.<br>• Investigate reports involving check-related fraud, including altered or unauthorized items, and partner with business contacts to guide resolution steps and document outcomes.<br>• Support cases involving exposure of sensitive personal information by following regulatory requirements, coordinating appropriate next steps, and communicating available remediation options.<br>• Assess applicants or new clients who do not pass authentication checks by conducting research into legitimacy, financial standing, and potential risk indicators.<br>• Record fraud incidents accurately in centralized tracking tools to support reporting, pattern analysis, and information sharing across fraud prevention efforts.<br>• Work with financial institutions and internal stakeholders to assist with account restriction, fund recovery efforts, and other actions intended to limit losses.<br>• Provide practical guidance to clients and internal partners on fraud prevention measures, response procedures, and sound security practices.<br>• Compile case details and trend data for recurring reporting needs, helping the team monitor fraud activity and identify areas requiring additional controls.