<p>We are looking for a motivated and detail-oriented <strong>Collections Specialist</strong> to manage and follow up on outstanding customer accounts. This position is responsible for contacting customers regarding overdue invoices, negotiating payment arrangements, and maintaining accurate records of all collection activities. The ideal candidate will have strong communication skills, a positive attitude, and the ability to manage sensitive situations with professionalism.</p>
<p><strong>Job Summary:</strong></p><p>We are seeking a proactive, detail-oriented <strong>Collections Specialist</strong> to join our team. This role is responsible for monitoring outstanding customer accounts, following up on overdue balances, resolving billing and payment discrepancies, and helping improve overall cash flow. The ideal candidate will have strong communication and negotiation skills, a customer-focused approach, and the ability to handle sensitive conversations professionally and effectively.</p>
<ul><li>Develop and execute marketing campaigns across digital and traditional channels.</li><li>Manage company branding and ensure consistency across all marketing materials.</li><li>Conduct market research to identify trends, customer needs, and competitive positioning.</li><li>Negotiate and maintain a clear communication channel with vendors. </li><li>Maintain and update CRM systems and marketing databases.</li></ul>
We are looking for an organized and customer-focused Tax Services Specialist to join our team in Rochester, New York. In this role, you will handle a variety of tax-related tasks while ensuring accuracy and efficiency in a fast-paced environment. The ideal candidate will possess strong communication and problem-solving skills, along with the ability to prioritize and meet deadlines. This is a long-term contract position offering the opportunity to contribute to a dynamic and detail-oriented team.<br><br>Responsibilities:<br>• Address outstanding issues promptly to meet service level agreements and maintain client satisfaction.<br>• Build and enhance knowledge of company products, policies, and procedures to provide accurate support.<br>• Organize and prioritize daily tasks to meet time-sensitive deadlines and ensure smooth workflow.<br>• Support clients with tax filings, payments, account registrations, and agency-related inquiries.<br>• Conduct research and resolve tax notices efficiently while maintaining thorough documentation.<br>• Enter and verify data, create spreadsheets, and ensure accuracy in all records.<br>• Utilize systems such as Oracle, Salesforce, and Microsoft Office to streamline processes and manage workloads.<br>• Uphold company values of integrity, innovation, accountability, and respect in all interactions.<br>• Collaborate with internal teams and external clients to deliver exceptional service.<br>• Perform additional duties as assigned to support team and client needs.