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3 results for Patient Accessservices Specialist in Rochester, NY
- Medina, NY
- onsite
- Permanent / Full Time
- 85000 - 110000 USD / Yearly
- <p>Jenny with Robert Half is working with a healthcare organization that is looking for an experienced <strong>Director of Patient Financial Services</strong> to guide revenue cycle operations and strengthen financial performance. This Director of Patient Financial Services role is responsible for shaping efficient billing and receivables practices, supporting regulatory adherence, and promoting a service-focused experience for patients. The ideal Director of Patient Financial Services candidate brings strong operational insight, sound financial judgment, and a collaborative approach to improving outcomes across patient accounts and reimbursement activities.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead daily and long-range patient financial services operations, ensuring billing, collections, payment adjustments, and accounts receivable activities are managed effectively.</li><li>Direct, mentor, and evaluate team members while building a culture of accountability, continuous growth, and high-quality service.</li><li>Establish departmental priorities, track operational and financial results, and introduce targeted improvements to strengthen revenue cycle performance.</li><li>Maintain compliance with applicable government regulations, payer rules, and organizational standards related to patient accounts and reimbursement practices.</li><li>Review workflow design and implement process enhancements that improve productivity, accuracy, and the overall patient financial experience.</li><li>Oversee department budgeting, staffing plans, and resource allocation to support service goals and financial expectations.</li><li>Analyze key revenue cycle indicators and reporting trends, then take corrective action to address variances and improve cash performance.</li><li>Partner with providers, insurers, and internal hospital leaders to resolve complex billing matters and support timely reimbursement.</li><li>Manage the effective use of patient accounting and revenue cycle systems to support reliable data, operational consistency, and accurate financial reporting.</li><li>Address escalated patient account concerns with sound judgment while contributing to broader organizational improvement initiatives.</li></ul>
- 2026-10-13T00:00:00Z
- Rochester, NY
- onsite
- Temporary / Contract
- 18 - 21 USD / Hourly
- <ul><li>Greet patients and visitors in a friendly, courteous, and professional manner</li><li>Answer and direct incoming phone calls</li><li>Schedule, confirm, and reschedule patient appointments</li><li>Check patients in and out and update demographic and insurance information</li><li>Verify insurance coverage, collect copays, and process payments</li><li>Maintain accurate patient records in electronic medical record systems</li><li>Handle referrals, authorizations, and other administrative paperwork</li><li>Coordinate communication between patients, providers, and clinical staff</li><li>Manage incoming mail, faxes, and office correspondence</li><li>Ensure the reception area remains organized, clean, and welcoming</li><li>Support general administrative tasks as needed</li></ul><p><br></p>
- 2026-11-05T00:00:00Z
- Rochester, NY
- onsite
- Temporary / Contract
- 20.9 - 24.2 USD / Hourly
- We are looking for a Service Specialist to provide responsive support for customer and product-related inquiries within a corporate partnerships environment. This contract position focuses on delivering timely service across multiple offerings, maintaining accurate records, and helping ensure issues are resolved within established service expectations. The ideal candidate brings strong communication skills, comfort in a fast-paced call environment, and a proactive approach to improving the customer experience.<br><br>Responsibilities:<br>• Provide attentive support for customer questions and service needs across several partnership-related products and programs.<br>• Track open requests closely and take timely action to bring items to resolution within defined service commitments.<br>• Build working knowledge of assigned products, service guidelines, and relevant industry practices to support accurate responses.<br>• Record customer interactions, updates, and outcomes thoroughly to maintain complete and reliable documentation.<br>• Use business systems and software tools effectively to manage case activity, enter data, and support daily operations.<br>• Identify workflow gaps or recurring service challenges and collaborate with leadership on practical improvements.<br>• Assist team members by sharing guidance, answering questions, and promoting consistent service standards.<br>• Manage high-volume inbound and outbound communication while maintaining organization, quality, and attention to detail.
- 2026-11-05T00:00:00Z