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6 results for Medical Customer Service Representative in Roanoke, VA

Customer Service Representative

Roanoke, Virginia
onsite
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a Patient Services Representative to support patient access operations in Roanoke, Virginia. This contract opportunity with permanent potential is ideal for someone who enjoys helping people, communicating clearly, and keeping administrative tasks organized in a healthcare setting. In this role, you will guide patients through registration and scheduling processes while helping create an efficient and welcoming experience from arrival through follow-up. Responsibilities:• Greet patients and visitors professionally and provide courteous assistance throughout the check-in process.• Complete patient intake activities by entering and updating demographic, insurance, and account information accurately.• Coordinate appointment scheduling, confirm upcoming visits, and assist with rescheduling when needed.• Collect co-payments and other patient payments, then reconcile daily receipts according to office procedures.• Respond to patient questions with empathy and escalate complex concerns to the appropriate team members.• Partner with clinical and administrative staff to support efficient patient flow and timely service.• Maintain confidentiality of patient information and follow all applicable privacy and compliance standards.
2026-09-17T00:00:00Z

Customer Service Representative

Roanoke, Virginia
onsite
Temporary to Hire
17 - 17 USD / Hourly
We are looking for a Patient Access Specialist to support front-end patient services in a busy healthcare setting in Roanoke, Virginia. This contract to permanent oppportunity is ideal for someone who enjoys helping patients, maintaining accurate information, and keeping daily administrative workflows organized. The person in this role will serve as a key point of contact for patients and visitors while helping ensure each interaction is handled efficiently and professionally. Responsibilities:• Greet patients and visitors in a courteous manner and create a welcoming experience from arrival through check-in.• Complete patient intake tasks by entering demographic details, confirming coverage information, and maintaining accurate records.• Coordinate appointment scheduling, send confirmations, and assist with follow-up changes to support clinic operations.• Receive payments such as co-pays and reconcile daily collections with accuracy and attention to detail.• Partner with medical and administrative staff to keep patient movement and office activity running smoothly throughout the day.• Respond to patient questions and concerns with professionalism, and route more complex issues to the appropriate team members when needed.• Safeguard sensitive health information by following privacy standards and established confidentiality procedures.
2026-09-14T00:00:00Z

Client Services Associate

Roanoke, Virginia
onsite
Permanent / Full Time
80000 - 100000 USD / Yearly
We are looking for a Client Services Associate to support a high-quality client experience. This role focuses on coordinating onboarding activities, maintaining accurate client information, and helping the team stay organized and responsive. The ideal candidate brings strong financial planning knowledge or exposure to that environment, excellent relationship management skills, and the ability to handle administrative work with precision. Responsibilities:• Guide new clients through onboarding steps, ensuring documentation is complete and expectations are clearly communicated.• Keep client files, account details, and related records accurate, current, and well organized.• Assist with compliance-related tasks by monitoring documentation requirements and supporting adherence to internal standards.• Prepare meeting packets, reports, and supporting materials for upcoming client appointments.• Serve as a dependable point of contact for client service requests, follow-ups, and routine account-related questions.• Identify workflow gaps and recommend practical improvements that enhance service quality and team efficiency.
2026-08-29T00:00:00Z

Patient Access Specialist

Roanoke, Virginia
onsite
Temporary / Contract
17.25 - 18.25 USD / Hourly
This is on onsite position in Roanoke, VA!We are offering a long-term contract employment opportunity for a Patient Care Coordinator! This role is in the healthcare industry where you will be interacting with customers and patients, managing their accounts, and handling their inquiries.Entry level applies are welcome!Responsibilities: • Engage in patient-facing activities and provide a high level of customer service.• Process patient credit applications with accuracy and efficiency.• Responsible for answering inbound calls and dealing with patient queries promptly.• Maintain an up-to-date record of patient credit information.• Perform authorizations, benefit functions, and billing functions as part of the role.• Participate in clinical trial operations as required.• Monitor patient accounts and take necessary actions based on account status.
2026-09-22T00:00:00Z

Patient Registration

Roanoke, Virginia
onsite
Temporary / Contract
17 - 18.15 USD / Hourly
We are looking for a dedicated Patient Registration Representative to join our team in Roanoke, Virginia. In this role, you will serve as a vital point of contact for patients, providing exceptional service and support in a fast-paced healthcare environment. This is a long-term contract position offering the opportunity to make a meaningful impact while growing your skills. Responsibilities:• Answer and manage a multi-line phone system, ensuring the smooth flow of communication• Deliver exceptional customer service, addressing patient inquiries and concerns promptly and professionally• Execute data entry tasks, keeping patient records up-to-date and accurate• Correspond via email, providing clear and concise information to patients and team members• Utilize strong interpersonal skills to build rapport with patients and enhance their experience• Employ Microsoft Excel, Microsoft Outlook, and Microsoft Word to manage and organize files• Schedule appointments, ensuring a well-coordinated flow of patients• Adapt to varied shifts, demonstrating flexibility and commitment• Use your experience in customer-facing roles such as cashiers, bartenders, waiters, waitresses, etc., to enhance patient pacing and overall satisfaction.
2026-09-28T00:00:00Z

Medical Coding Auditor

Roanoke, Virginia
remote
Permanent / Full Time
62400 - 66185.6 USD / Yearly
We are looking for a Medical Coding Auditor to support coding appeal efforts for acute care accounts in Virginia. This position focuses on evaluating denied inpatient claims, applying coding standards, and developing well-supported appeal documentation based on clinical records and regulatory guidance. The ideal candidate brings strong judgment, deep knowledge of inpatient coding methodologies, and the ability to communicate findings clearly and effectively. Responsibilities: • Review denied inpatient accounts and prepare clear, evidence-based appeal submissions that support code assignment and reimbursement accuracy. • Analyze clinical documentation alongside coding guidelines and industry regulations to identify discrepancies, compliance concerns, and potential billing issues. • Use expertise in ICD-10-CM, ICD-10-PCS, and related coding frameworks to validate coding decisions and strengthen appeal outcomes. • Research payer policies, government guidance, and applicable regulatory sources to support recommendations and resolve coding-related questions. • Track trends, root causes, and claim examples through organized records and reporting tools to help improve appeal strategies and coding quality. • Partner with client teams to build understanding of account-specific requirements and reinforce documentation and coding compliance expectations. • Contribute to training and knowledge-sharing activities by explaining appeal results and coding considerations to coding staff and stakeholders. • Maintain assigned productivity goals, stay current with coding updates, and provide responsive, thorough service in daily interactions.
2026-09-14T00:00:00Z