Our company is seeking a contract Customer Service Specialist to support daily customer interactions and help ensure a positive service experience. This role is ideal for someone who is detail-oriented, organized and passionate about helping customers resolve questions and concerns in a fast-paced environment. <br> Key Responsibilities: Respond to customer inquiries by phone, email and chat in a professional and timely manner Resolve customer issues related to orders, accounts, billing or service requests Maintain accurate records of customer interactions in company systems Escalate complex issues to the appropriate internal team when needed Provide product and service information to customers Support administrative tasks related to customer accounts and service operations Follow company procedures and service standards to ensure customer satisfaction
<p>• Manage full-cycle accounts receivable processes, including invoicing, payment posting, and account reconciliation</p><p>• Monitor aging reports and proactively follow up on outstanding balances to ensure timely collections</p><p>• Contact customers regarding past-due invoices while maintaining professional relationships</p><p>• Research and resolve billing issues, payment discrepancies, deductions, and account questions</p><p>• Process cash applications, ACH, wire, and check payments accurately</p><p>• Reconcile customer accounts and maintain accurate records of collection activity</p><p>• Partner with internal departments including Accounting, Sales, and Customer Service to resolve invoice concerns</p><p>• Prepare AR reports, collection updates, and account status summaries for management</p><p>• Assist with month-end close activities related to AR, including reporting and reconciliations</p><p>• Maintain organized documentation and ensure compliance with company policies and procedures</p>
<p>The market is heating up for Accounts Receivable Specialists. Companies, small and large, are looking for skilled Accounts Receivable (A/R) Specialists for temporary and temporary to full-time opportunities. As an Accounts Receivable (A/R) Specialists you should have experience with the entering, posting and reconciling of batches, researching and resolving customer A/R issues, preparing aging reports, placing billing and collection calls, maintaining the cash receipts journal, as well as updating and reconciling the sub-ledger to the G/L. Accounts Receivable (A/R) Specialist candidates should have good attention to detail and strong Microsoft Excel skills. If you are an Accounts Receivable (A/R) Specialists and want to join our team, please apply today!</p><p>Billing Disputes:</p><p>· Resolve billing discrepancies with customers promptly.</p><p>· Communicate with internal teams to address and correct billing issues.</p><p>Payment Processing:</p><p>· Record and apply customer payments to their respective accounts.</p><p>· Reconcile payments received with outstanding invoices.</p><p>Credit Management:</p><p>· Evaluate and set credit limits for customers.</p><p>· Monitor customer credit balances and follow up on overdue payments.</p><p>Cash Application:</p><p>· Apply cash received to the appropriate customer accounts.</p><p>· Reconcile discrepancies between payments and invoices.</p><p>Aging Reports:</p><p>· Generate and analyze accounts receivable aging reports.</p><p>· Identify and address overdue accounts and potential risks.</p><p>Customer Communication:</p><p>· Communicate with customers regarding payment terms and outstanding balances.</p><p>· Provide necessary documentation and information to support payment inquiries.</p><p>Refunds and Adjustments:</p><p>· Process customer refunds or adjustments when necessary.</p><p>· Ensure proper documentation and approval for any adjustments.</p><p>Reconciliation:</p><p>· Reconcile accounts receivable sub-ledger with the general ledger.</p><p><br></p><p><br></p><p><br></p>
We are looking for an Accounts Receivable Specialist to support a busy finance team in Santa Fe Springs, California on a Contract basis. This role focuses on applying incoming payments, managing commercial collections, and partnering with customers and internal teams to address billing issues efficiently. The ideal candidate is organized, comfortable working with account aging data in Excel, and driven to improve past-due balances through consistent follow-up and accurate recordkeeping.<br><br>Responsibilities:<br>• Apply customer payments accurately and promptly to maintain up-to-date account records.<br>• Manage collection efforts across a diverse customer portfolio, prioritizing larger and higher-risk accounts to reduce delinquent balances.<br>• Investigate payment discrepancies and coordinate with customers and sales partners to resolve outstanding issues.<br>• Review aging reports in Excel, sort and analyze account status, and focus follow-up efforts based on balance size and due dates.<br>• Communicate regularly with customers regarding overdue invoices, payment commitments, and account questions.<br>• Work with internal stakeholders to clarify billing concerns and support timely account resolution.<br>• Monitor receivables performance and contribute to efforts aimed at lowering the percentage of past-due accounts.<br>• Maintain accurate documentation of collection activity, payment updates, and account status changes.