We are looking for an experienced Collections Specialist to join our team in Orange, California. In this Contract to permanent position, you will play a pivotal role in managing client accounts and ensuring the timely collection of outstanding balances. The ideal candidate will bring exceptional organizational skills, a proactive attitude, and a customer-focused approach to resolving billing issues and maintaining accurate financial records.<br><br>Responsibilities:<br>• Investigate and resolve invoice discrepancies, payment shortfalls, and disputes by collaborating with internal teams such as billing and customer success.<br>• Keep detailed records of collection activities, payment agreements, and customer interactions.<br>• Analyze aging reports regularly and present updates on overdue accounts to management.<br>• Conduct follow-ups on open accounts to minimize Days Sales Outstanding and improve cash flow.<br>• Assist in applying and reconciling customer payments as needed.<br>• Contribute to month-end closing processes by providing insights on delinquent accounts and expected recoveries.<br>• Communicate professionally with clients while collecting payments and addressing concerns.<br>• Support the team in maintaining compliance with company policies and financial procedures.
We are looking for a dedicated Collections Specialist to join our team in Loma Linda, California. In this Contract to potential long-term position, you will play a key role in managing and resolving outstanding accounts receivable for commercial clients while ensuring compliance with company policies and maintaining positive client relationships.<br><br>Responsibilities:<br>• Oversee assigned customer accounts to ensure timely collection of outstanding balances.<br>• Investigate and resolve billing discrepancies, payment disputes, and other account issues.<br>• Collaborate with internal teams, such as sales and customer service, to address account concerns and support accurate invoicing.<br>• Maintain detailed records of collections activities, payment arrangements, and communications.<br>• Prepare and present aging reports and status updates on collection efforts to management.<br>• Recommend appropriate actions for delinquent accounts, including escalation or write-offs.<br>• Ensure adherence to company policies, procedures, and relevant regulations.<br>• Assist with month-end and year-end closing processes related to accounts receivable.<br>• Utilize tools such as Microsoft Excel and accounting systems to track and manage collections.<br>• Work proactively to minimize financial risks and improve cash flow management.