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2 results for Learning Specialist in Riverside, CA
- Tustin, CA
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- <p>🚀 High-Volume Collections Specialist (Call Center Environment)</p><p>Are you a driven communicator who thrives in a fast-paced, high-energy environment? Do you enjoy problem-solving, hitting goals, and turning challenging conversations into positive outcomes? If so, we want to meet you!</p><p>Our team is looking for a <strong>motivated and detail-oriented High-Volume Collections Specialist</strong> who can confidently manage a busy call queue while delivering a top-notch customer experience. This is a great opportunity to join a results-driven team where your performance makes a direct impact.</p><p>💼 What You’ll Do</p><ul><li>Make a high volume of outbound calls to customers with past-due accounts—own your pipeline and drive resolutions</li><li>Handle inbound calls with professionalism, empathy, and a solutions-oriented mindset</li><li>Negotiate payment plans and settlements within approved guidelines to maximize recovery</li><li>Accurately update and maintain customer account details in the system</li><li>Follow up on payment commitments and ensure timely resolution</li><li>Consistently meet or exceed weekly/monthly collection goals and performance metrics</li><li>Partner cross-functionally to resolve complex account issues</li><li>Escalate accounts when needed while maintaining ownership of outcomes</li><li>Ensure full compliance with all federal, state, and company collection policies</li><li>Deliver a positive customer experience—even in challenging conversations</li></ul><p>✅ What You Bring</p><ul><li>Experience in <strong>high-volume collections, call center, or customer service</strong> environments</li><li>Strong communication skills with the ability to negotiate effectively and build rapport quickly</li><li>Ability to multitask, prioritize, and stay organized in a fast-paced, metrics-driven setting</li><li>Comfort working toward goals, quotas, and performance KPIs</li><li>Solid computer skills (MS Office, collections or accounting systems)</li><li>High attention to detail and accuracy in documentation</li><li>High school diploma or equivalent required (additional finance/collections training is a plus)</li></ul><p>🌟 Why You’ll Love This Role</p><ul><li>High-energy, team-oriented environment</li><li>Clear performance goals with opportunity to excel</li><li>Make a real impact by helping customers find solutions</li><li>Opportunity to sharpen your negotiation and communication skills</li></ul>
- 2026-06-23T00:00:00Z
- Huntington Beach, CA
- onsite
- Temporary / Contract
- 25 - 29 USD / Hourly
- <p>Are you someone who thrives on building relationships while driving results? We’re partnering with a well-established organization in Huntington Beach to bring on a <strong>Collections Specialist</strong> for a <strong>long-term contract opportunity</strong>. This role is ideal for someone who enjoys balancing customer communication with problem-solving and wants to make a direct impact on cash flow and client experience.</p><p>You’ll play a key role in keeping accounts on track, partnering with retail clients, and helping resolve outstanding balances in a way that’s both strategic and customer-focused.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li><strong>Own your portfolio:</strong> Manage a book of 50–100 commercial accounts, proactively following up to drive timely payments and reduce aging balances.</li><li><strong>Build strong client relationships:</strong> Communicate with retail clients via email and written correspondence to resolve past-due invoices and maintain positive partnerships.</li><li><strong>Drive collections strategy:</strong> Utilize tools and systems to send automated notices, including final demand communications for seriously delinquent accounts.</li><li><strong>Problem-solve with purpose:</strong> Investigate billing discrepancies and collaborate with clients to find practical, win-win solutions.</li><li><strong>Keep everything organized:</strong> Maintain accurate, up-to-date records of collection activity and account status within <strong>JD Edwards EnterpriseOne</strong> and related systems.</li><li><strong>Analyze and prioritize:</strong> Review aging reports and strategically focus your efforts based on risk, payment trends, and account history.</li><li><strong>Partner internally:</strong> Work cross-functionally to resolve invoice issues and support decisions around account closure.</li><li><strong>Leverage data:</strong> Create and maintain Excel tracking reports to monitor collection progress and provide visibility into outstanding receivables.</li></ul><p><strong>Why This Role Stands Out</strong></p><ul><li><strong>Long-term stability</strong> with a reputable company</li><li>Opportunity to <strong>own your accounts and make a measurable impact</strong></li><li>Blend of <strong>customer interaction + analytical problem-solving</strong></li><li>Exposure to <strong>JD Edwards EnterpriseOne and structured collections processes</strong></li></ul>
- 2026-06-25T00:00:00Z