• Provide overall leadership in areas of operational performance, P&L management, customer relations, continuous improvement and staff development<br>• Deliver clear expectations with regards to the role and responsibilities of your teams (Import, Export, Brokerage) and insure an engaging work environment<br>• Assist the client services team by identifying and developing prospective clients <br>• Develop new business <br>• Regularly nurture relationships with agents and vendors<br>• Oversee and assist with rates and quotes<br>• Oversee and manage the overall billing process<br>• Negotiate rates and services with various service providers at the local level<br>• Establish departmental goals and measure performance by tracking of goals; streamline and improve on current procedures to create greater efficiencies<br>• Ensure compliance with all legal and regulatory government entities (US CBP, US Department of Commerce, FMC, TSA, FDA, and all PGAs)<br>• Build teams who are driven to speak with customers and providers to provide solutions-oriented customer service<br>• Define, implement and drive logistics initiatives and ensure they are adhered to (i.e., use of strategic partners, pricing strategy, reporting, quoting tools and methods, etc.)<br>• Ensure customs brokerage initiatives are adhered to (i.e., customs compliance procedures, use of Cargowise and other tools)<br>• Liaison With Corporate Management<br>• Maintain Fiduciary Trust (Control of Assets & Funds) <br>• Oversee Daily Sales & Operations<br><br>• 10+ years of experience in international freight forwarding and customs brokerage<br>• 5+ years of experience in a management/supervisory role<br>• Excellent interpersonal and communication skills, verbal and written<br>• Cargowise Experience <br>• Leadership Skills<br>• Time management skills<br>• Sales Related Experience<br>• General OSHA and HR Knowledge<br>• Progressive Management Experience (Min. 5 years)<br>• Intermediate Computer Skills (Microsoft Office Suite)<br>• Knowledge of Industry Regulations and Requirements
We are looking for an experienced Operations Specialist to join our team in City of Industry, California. This contract-to-permanent position is ideal for a motivated, detail-oriented candidate with a strong background in import operations and customer service. The role requires a proactive individual who can manage complex shipments, collaborate with cross-functional teams, and ensure exceptional service delivery.<br><br>Responsibilities:<br>• Monitor and process customer orders for both international and domestic shipments, ensuring timely delivery and cost efficiency.<br>• Provide detailed shipment updates and status reports to customers, agents, and overseas branch offices.<br>• Handle a high volume of shipments, optimizing processes to improve operational efficiency.<br>• Collaborate with the Operations Team and Operations Manager to support key functions and resolve issues.<br>• Address and resolve customer complaints or problems promptly and effectively.<br>• Negotiate with suppliers, vendors, agents, and customers to maintain strong business relationships.<br>• Offer guidance and leadership to the Operations Team, sharing expertise to foster growth and teamwork.<br>• Demonstrate a positive and collaborative attitude while contributing to team success.
<p>We are looking for a skilled Digital Marketing Specialist to join our team on a contract basis in Costa Mesa, California. In this role, you will play a key part in executing and coordinating various marketing initiatives, including digital campaigns, social media efforts, and content updates. The ideal candidate is detail-oriented, organized, and adept at using marketing tools and platforms to drive success.</p><p>Responsibilities:</p><p><strong>Creative Brief & Content Coordination</strong></p><ul><li>Developing and organizing creative briefs</li><li>Managing updates to: </li><li>Autoreply emails</li><li>Venue-specific newsletters</li><li>Marketing communications</li></ul><p><strong>Digital & Social Marketing</strong></p><ul><li>Social media coordination and review</li><li>Supporting digital marketing execution</li><li>Pulling reports and updating marketing scorecards that help track marketing performance and demand generation</li></ul><p> <strong>Marketing Collateral Coordination</strong></p><p><br></p><p> <strong>Marketing Tools & Asset Management</strong></p><ul><li>Uploading and organizing marketing assets</li><li>Supporting platform usage and digital tools</li></ul><p> <strong>Administrative & Operational Support</strong></p><ul><li>General marketing administrative support</li><li>Accounting coordination related to marketing initiatives</li><li>Scheduling and documentation support</li></ul><p><br></p><p><br></p>