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2 results for Product Support Specialist in Richmond, VA
- Richmond, VA
- onsite
- Temporary / Contract
- 25.00 - 30.00 USD / Hourly
- <p>Position Overview</p><p>We are seeking an experienced IT Trainer (Application Trainer) to support the successful adoption and ongoing use of Electronic Health Records (EHR) applications. This role is responsible for designing, developing, and delivering effective end-user training programs that enhance system usability and user proficiency.</p><p>The ideal candidate will bring a strong background in application training, instructional design, and user education, along with the ability to translate complex technical concepts into user-friendly learning experiences.</p><p>Key Responsibilities</p><ul><li>Deliver engaging instructor-led and virtual training sessions for new and existing applications</li><li>Develop and maintain training materials, including:</li><li>User guides</li><li>Quick reference documents</li><li>Videos and e-learning modules</li><li>Customize training content based on user roles, workflows, and system configurations</li><li>Conduct training needs assessments and recommend appropriate learning strategies</li><li>Support system rollouts, upgrades, and enhancements through targeted training initiatives</li><li>Provide hands-on demonstrations and facilitate interactive learning sessions</li><li>Evaluate training effectiveness and continuously improve content based on feedback</li><li>Serve as a Subject Matter Expert (SME) on application functionality and workflows</li><li>Collaborate with Health Services, IT teams, and vendors to align training with system capabilities</li><li>Track training schedules, attendance, and completion metrics</li></ul>
- 2026-03-23T15:43:46Z
- Richmond, VA
- onsite
- Temporary / Contract
- 14.25 - 16.50 USD / Hourly
- <p>The IT Hardware Asset Analyst will be responsible for accurate and timely reporting of asset repository. Specific duties will include monitoring and updating ticketing system; reporting and root cause analysis of discrepancies in repository; inventory tracking and trend analysis; assist in daily, weekly, and monthly inventory discrepancy research and resolution; assess process adherence and provide feedback to appropriate stakeholders on findings. The Analyst must have the ability to develop and document operational processes and work instructions, efficiencies and best practices.</p><p><br></p><p><strong>Essential Functions: </strong> </p><ul><li>Analyze operational reports for data anomalies, discrepancies, and trend assessment.</li><li>Review data for accuracy and completeness, identify gaps and drive change with appropriates teams.</li><li>Coordinate lifecycle communications and planning with appropriate stakeholders (order, license/rights, install).</li><li>Drive version control and application end of support awareness through research and analysis.</li><li>Understanding of database normalization and relationship dependencies.</li><li>Root cause analysis related to identified gaps and data trends.</li><li>Support engineering team in identifying application packaging needs.</li><li>Review existing process collateral and look for improvement related to software lifecycle management by the ITAM team.</li><li>Work closely with other departments to ensure successful deployment of processes; providing communication when gaps are identified.</li><li>Client facing/engaging for review of IT Software Asset Management service delivery or process modifications based on environment changes.</li><li>Other duties as assigned.</li></ul><p><br></p>
- 2026-04-15T15:33:44Z