<p><strong>Position Overview</strong></p><p>We are seeking an experienced <strong>Project Manager 3 – Document Imaging & Management</strong> to lead enterprise document management initiatives for a large-scale government environment. This role is ideal for a seasoned professional with deep expertise in document capture, workflow automation, and AI/ML-driven document processing.</p><p>The selected candidate will assess current-state document workflows, identify inefficiencies, and implement scalable solutions to improve accuracy, reduce manual effort, and enhance operational performance. This role will also serve as a subject matter expert (SME) for document management technologies and oversee enterprise-wide document intake, classification, routing, and storage processes.</p><p><strong>Key Responsibilities</strong></p><p><strong>Program Leadership & Team Management</strong></p><ul><li>Lead, mentor, and manage a team of document management professionals</li></ul><p><strong>Business Process Improvement</strong></p><ul><li>Analyze current document workflows to identify inefficiencies and bottlenecks</li></ul><p><strong>Document Capture & Routing Technologies</strong></p><ul><li>Serve as SME for document capture platforms such as <strong>RightFax</strong> and <strong>Kofax</strong></li></ul><p><strong>Enterprise Content Management (ECM)</strong></p><ul><li>Manage and optimize ECM/EDMS platforms (e.g., Laserfiche, IBM FileNet, OnBase)</li></ul><p><strong>AI/ML & Automation</strong></p><ul><li>Implement AI/ML solutions for document classification, OCR enhancement, and data extraction</li></ul><p><strong>Stakeholder Engagement</strong></p><ul><li>Gather and translate business requirements into technical solutions</li></ul>
<p>The IT Hardware Asset Analyst will be responsible for accurate and timely reporting of asset repository. Specific duties will include monitoring and updating ticketing system; reporting and root cause analysis of discrepancies in repository; inventory tracking and trend analysis; assist in daily, weekly, and monthly inventory discrepancy research and resolution; assess process adherence and provide feedback to appropriate stakeholders on findings. The Analyst must have the ability to develop and document operational processes and work instructions, efficiencies and best practices.</p><p><br></p><p><strong>Essential Functions: </strong> </p><ul><li>Analyze operational reports for data anomalies, discrepancies, and trend assessment.</li><li>Review data for accuracy and completeness, identify gaps and drive change with appropriates teams.</li><li>Coordinate lifecycle communications and planning with appropriate stakeholders (order, license/rights, install).</li><li>Drive version control and application end of support awareness through research and analysis.</li><li>Understanding of database normalization and relationship dependencies.</li><li>Root cause analysis related to identified gaps and data trends.</li><li>Support engineering team in identifying application packaging needs.</li><li>Review existing process collateral and look for improvement related to software lifecycle management by the ITAM team.</li><li>Work closely with other departments to ensure successful deployment of processes; providing communication when gaps are identified.</li><li>Client facing/engaging for review of IT Software Asset Management service delivery or process modifications based on environment changes.</li><li>Other duties as assigned.</li></ul><p><br></p>
We are looking for a dedicated Account Manager to oversee client relationships and drive business growth through strategic account management. This role involves fostering strong connections with clients, identifying opportunities for revenue generation, and ensuring customer satisfaction through tailored solutions. Based in Richmond, Virginia, the position requires close collaboration with various internal teams to deliver exceptional service.<br><br>Responsibilities:<br>• Manage and nurture client relationships to ensure satisfaction and long-term partnerships.<br>• Identify opportunities for upselling and cross-selling to achieve revenue growth and meet renewal targets.<br>• Develop strategic account plans that align client objectives with company offerings.<br>• Proactively address client concerns and coordinate solutions across departments for seamless issue resolution.<br>• Collaborate with teams from sales, product, engineering, finance, marketing, and customer success to deliver tailored solutions.<br>• Maintain detailed records of client interactions, account status, and performance metrics to ensure transparency.<br>• Analyze client needs and provide recommendations to optimize their use of company products or services.<br>• Monitor market trends and client feedback to identify potential areas for improvement or expansion.<br>• Work to ensure high client retention rates by consistently delivering value and building trust.<br>• Prepare and present periodic reports on account performance and business growth opportunities.