We are looking for a detail-oriented Administrative Assistant to join our team in Richmond, Virginia. This Contract to permanent position offers an excellent opportunity for growth and development. The ideal candidate will handle a variety of administrative tasks, including managing inquiries, preparing documents, and maintaining records, while demonstrating strong communication and organizational skills.<br><br>Responsibilities:<br>• Respond to incoming calls, addressing general policy questions and resolving inquiries with attention to detail.<br>• Document and process complaints with accuracy and attention to detail.<br>• Prepare and organize unemployment claim packets for submission to the appropriate office.<br>• Conduct follow-ups with the executive team as necessary to ensure resolution of issues.<br>• Maintain and update Excel spreadsheets and other records to track important information.<br>• Utilize Microsoft Word and Excel efficiently to complete administrative tasks.<br>• Provide excellent customer service and support to callers, ensuring their concerns are handled effectively.<br>• Assist with general data entry and order processing tasks as needed.<br>• Collaborate with team members to ensure smooth workflow and communication.<br>• Adapt to new tasks and responsibilities with a willingness to learn and grow.