We are looking for a skilled Business Systems Analyst to join our team in Richmond, Virginia. In this long-term contract role, you will play a crucial part in evaluating business systems, identifying areas for enhancement, and aligning solutions with organizational strategies. This position requires a proactive individual who excels in understanding business needs and translating them into actionable system designs.<br><br>Responsibilities:<br>• Analyze and evaluate existing business systems to identify areas for improvement and alignment with company goals.<br>• Collaborate with stakeholders and subject matter experts to gather and document detailed requirements.<br>• Develop functional and non-functional specifications, use cases, and system design documents.<br>• Conduct joint application development sessions to brainstorm and refine solutions.<br>• Facilitate communication between end-users, software vendors, and development teams to ensure successful implementation.<br>• Create technical documentation, including user manuals and flowcharts, to support system operations.<br>• Utilize Agile methodologies to manage project timelines and deliverables effectively.<br>• Perform gap analyses to assess discrepancies between current and desired system states.<br>• Provide guidance to programmers during system development and oversee technical requirements integration.<br>• Monitor and evaluate system performance, ensuring compliance with organizational standards.
We are looking for a skilled Technical Support Analyst to join our team on a long-term contract basis in Colonial Heights, Virginia. In this role, you will provide essential technical assistance to ensure smooth operations and resolve user issues efficiently. This position requires a proactive mindset and expertise in troubleshooting, system support, and service desk management.<br><br>Responsibilities:<br>• Respond promptly to technical support requests and service desk tickets, ensuring timely resolution.<br>• Troubleshoot and resolve issues related to Microsoft Windows 10 and other systems.<br>• Manage and maintain Active Directory, including user accounts and permissions.<br>• Provide guidance and support to end-users regarding hardware and software concerns.<br>• Collaborate with team members to identify and implement process improvements.<br>• Document resolutions and technical procedures for future reference.<br>• Assist in system upgrades and updates to enhance functionality.<br>• Monitor system performance and address potential issues proactively.<br>• Maintain a detail-oriented and customer-focused approach in all interactions.<br>• Ensure consistent compliance with company policies and technical standards.