We are looking for a dedicated Product Support Specialist to join our team in Midlothian, Virginia. This Contract-to-permanent position offers an exciting opportunity to support critical business systems in the construction industry. The ideal candidate will bring expertise in IT systems management, reporting tools, and cybersecurity protocols to ensure seamless operations and compliance.<br><br>Responsibilities:<br>• Manage and maintain IT inventory across multiple business locations.<br>• Develop and present proposals for new IT equipment, such as servers, printers, and computers.<br>• Evaluate IT investments to align with organizational needs and strategic objectives.<br>• Monitor and ensure reliability of backup systems and disaster recovery processes.<br>• Conduct regular testing of business continuity plans to minimize risks.<br>• Implement and enforce cybersecurity measures, including firewalls, antivirus software, and data backup systems.<br>• Oversee the management of enterprise systems and reporting platforms, ensuring their optimal functionality.<br>• Create and automate business reports using tools like Power BI, streamlining data processes.<br>• Provide technical training and support to employees, bridging gaps in understanding.<br>• Collaborate with stakeholders to translate technical concepts into actionable strategies.
We are looking for an experienced IT Manager to oversee and enhance the technology operations of our non-profit organization located in Richmond, Virginia. This position is vital for ensuring secure, efficient, and reliable technology services while supporting organizational goals and staff needs. As a contract-to-permanent role, this position offers the opportunity to contribute to impactful work while driving innovation and operational excellence.<br><br>Responsibilities:<br>• Oversee daily IT operations, including system backups, software licensing, access controls, and monitoring for system failures or intrusions.<br>• Plan and manage the technical infrastructure of the organization to ensure optimal performance and reliability.<br>• Design, implement, and maintain the organization's wide area network (WAN), ensuring efficient resource utilization and network monitoring.<br>• Manage computer hardware, data storage solutions, and capacity planning to align with organizational needs.<br>• Develop and enforce cybersecurity measures, including disaster recovery protocols and database protection.<br>• Supervise and maintain business applications and ensure they meet organizational requirements.<br>• Provide full management of the Cardinal client database system, ensuring functionality and troubleshooting issues as needed.<br>• Lead staff training efforts on new software, hardware, and IT best practices to enhance user proficiency.<br>• Manage the help desk ticketing system to ensure prompt resolution of technical problems.<br>• Prepare and oversee the department's budget to align with organizational objectives and financial constraints.
