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2 results for Customer Service Manager in Richmond, VA

Customer Service Representative

Richmond, VA
onsite
Temporary
17.5 - 18 USD / Hourly
We are looking for an organized and detail-oriented Customer Service Representative to join our team in Henrico, Virginia. In this role, you will play a vital part in ensuring smooth daily operations. This is a long-term contract position with the potential to become permanent. Responsibilities:<ul><li>Make outbound calls to customers to schedule delivery appointments for incoming shipments</li><li>Confirm delivery details and update appointment information in the scheduling system</li><li>Send follow-up emails when needed to confirm scheduling or provide delivery updates</li><li>Follow a structured scheduling process and workflow for each delivery</li><li>Maintain accurate documentation of customer communication and scheduling updates</li></ul>
2026-04-17T00:00:00Z

Account Manager

Richmond, VA
onsite
Permanent
50000 - 60000 USD / Yearly
We are looking for a dedicated Account Manager to oversee client relationships and drive business growth through strategic account management. This role involves fostering strong connections with clients, identifying opportunities for revenue generation, and ensuring customer satisfaction through tailored solutions. Based in Richmond, Virginia, the position requires close collaboration with various internal teams to deliver exceptional service. Responsibilities: • Manage and nurture client relationships to ensure satisfaction and long-term partnerships. • Identify opportunities for upselling and cross-selling to achieve revenue growth and meet renewal targets. • Develop strategic account plans that align client objectives with company offerings. • Proactively address client concerns and coordinate solutions across departments for seamless issue resolution. • Collaborate with teams from sales, product, engineering, finance, marketing, and customer success to deliver tailored solutions. • Maintain detailed records of client interactions, account status, and performance metrics to ensure transparency. • Analyze client needs and provide recommendations to optimize their use of company products or services. • Monitor market trends and client feedback to identify potential areas for improvement or expansion. • Work to ensure high client retention rates by consistently delivering value and building trust. • Prepare and present periodic reports on account performance and business growth opportunities.
2026-04-14T00:00:00Z