We are looking for a dedicated Account Manager to oversee client relationships and drive business growth through strategic account management. This role involves fostering strong connections with clients, identifying opportunities for revenue generation, and ensuring customer satisfaction through tailored solutions. Based in Richmond, Virginia, the position requires close collaboration with various internal teams to deliver exceptional service.<br><br>Responsibilities:<br>• Manage and nurture client relationships to ensure satisfaction and long-term partnerships.<br>• Identify opportunities for upselling and cross-selling to achieve revenue growth and meet renewal targets.<br>• Develop strategic account plans that align client objectives with company offerings.<br>• Proactively address client concerns and coordinate solutions across departments for seamless issue resolution.<br>• Collaborate with teams from sales, product, engineering, finance, marketing, and customer success to deliver tailored solutions.<br>• Maintain detailed records of client interactions, account status, and performance metrics to ensure transparency.<br>• Analyze client needs and provide recommendations to optimize their use of company products or services.<br>• Monitor market trends and client feedback to identify potential areas for improvement or expansion.<br>• Work to ensure high client retention rates by consistently delivering value and building trust.<br>• Prepare and present periodic reports on account performance and business growth opportunities.
<p>We are looking for a results-driven Business Development Officer/ National Sales Manager to join our team in Richmond, Virginia. In this role, you will spearhead strategic initiatives to grow revenue, expand our client base, and strengthen relationships within the machinery manufacturing industry. The ideal candidate is an experienced leader with a proven track record in capital equipment sales, adept at managing sales teams and driving performance. This role requires the candidate to be based at the local office, but with 50% travel to North America. </p><p><br></p><p>Responsibilities:</p><p>• Develop and implement a comprehensive sales strategy to expand market presence and achieve revenue targets.</p><p>• Cultivate and strengthen relationships with existing and potential clients to better understand their needs and provide tailored solutions.</p><p>• Lead and oversee the sales representative network, including setting objectives, training, coaching, and evaluating performance.</p><p>• Analyze market trends and provide strategic recommendations to drive sales growth.</p><p>• Coordinate marketing efforts, such as trade shows, promotional materials, networking events, and training sessions for sales teams.</p><p>• Manage inside sales operations to ensure efficient handling of sales opportunities and timely follow-ups.</p><p>• Generate high-quality leads and identify new business opportunities to support long-term growth.</p><p>• Monitor sales performance metrics and make data-driven decisions to optimize results.</p><p>• Collaborate with cross-functional teams to align sales strategies with broader company goals.</p><p>• Travel as needed to meet clients, attend industry events, and support sales representatives.</p>