We are looking for a dedicated Account Manager to oversee client relationships and drive business growth through strategic account management. This role involves fostering strong connections with clients, identifying opportunities for revenue generation, and ensuring customer satisfaction through tailored solutions. Based in Richmond, Virginia, the position requires close collaboration with various internal teams to deliver exceptional service.<br><br>Responsibilities:<br>• Manage and nurture client relationships to ensure satisfaction and long-term partnerships.<br>• Identify opportunities for upselling and cross-selling to achieve revenue growth and meet renewal targets.<br>• Develop strategic account plans that align client objectives with company offerings.<br>• Proactively address client concerns and coordinate solutions across departments for seamless issue resolution.<br>• Collaborate with teams from sales, product, engineering, finance, marketing, and customer success to deliver tailored solutions.<br>• Maintain detailed records of client interactions, account status, and performance metrics to ensure transparency.<br>• Analyze client needs and provide recommendations to optimize their use of company products or services.<br>• Monitor market trends and client feedback to identify potential areas for improvement or expansion.<br>• Work to ensure high client retention rates by consistently delivering value and building trust.<br>• Prepare and present periodic reports on account performance and business growth opportunities.
<p>Job Summary: The Accounts Payable Manager is responsible for ensuring accurate and timely processing of vendor invoices and payments. This role leads and develops the AP team, strengthens internal controls, supports the financial close process, and partners cross-functionally with Operations and Accounting. In addition, this role will drive operational efficiency and serve as a key point of contact for audits and vendor relationships. This role has three direct reports and will report directly to the Corporate Controller. Key Duties and Responsibilities: • Timely processing of invoices for multiple manufacturing plants, in accordance with vendor payment terms • Maintenance of vendor database • Oversight of the AP automation system, including troubleshooting and enhancement of the system • Reconciliation of vendor statements • Processing of annual 1099s • Address vendor questions via email or phone call • Development of AP KPIs • Monthly analysis of AP fluctuations and DPO changes • Development and implementation of strong internal controls around the procure to pay process Performance Standards (the criteria that will be used to evaluate performance): • Length of time to process invoices from received date and integrated date from AP Automation to Financial System • Accuracy of the invoices processed for amounts, supplier, and payment terms • Processing time of inventory invoices with PO/Receiving matches within 15 days of receipt • Personal effectiveness-meeting timelines and productivity requirements (quantity and quality of work) • Personal interaction, communication and teamwork with internal and external parties • Continuous improvement and efficiency achievements through utilization of AI and other relevant technologies </p>