<p><strong>Overview</strong></p><p>Our client is implementing a new <strong>audit management platform (Optro / AuditBoard)</strong> that will be used system‑wide across a large, multi‑campus environment. This role will support the initial go‑live and post‑implementation “hyper‑care” phase, helping auditors successfully adopt and use the system.</p><p> </p><p>This is a hands‑on role requiring both <strong>audit domain knowledge</strong> and <strong>system administration experience</strong>. The ideal candidate is someone who has worked closely with audit teams and supported or administered an audit or GRC platform.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Provide system administration support for an audit management platform (Optro / AuditBoard or similar)</li><li>Manage user access, provisioning and deprovisioning, and day‑to‑day system administration</li><li>Support initial system configuration and maintain ongoing platform settings</li><li>Troubleshoot user and system issues during and after implementation</li><li>Support secure and consistent system use across multiple teams and locations</li><li>Assist with basic reporting and workflows</li><li>Provide training support for auditors, including: </li><li>Answering user questions during implementation</li><li>Creating job aids and standard training materials</li><li>Supporting ongoing internal training needs</li><li>Serve as a “go‑to” resource during the post‑go‑live hyper‑care period</li></ul>
We are looking for a Patient Admin Specialist (PAS) to support front-desk and patient registration activities in an outpatient clinic in Palo Alto, California. This Long-term Contract position focuses on creating a smooth patient experience by coordinating appointments, assisting with surgery scheduling, handling routine administrative work, and responding to non-clinical inquiries with professionalism and care. The role also helps keep daily clinic operations organized through accurate documentation, communication with providers, and timely management of records, messages, and office correspondence.<br><br>Responsibilities:<br>• Welcome patients at the front desk, guide them through check-in and check-out, and address routine questions related to appointments, schedules, and payments.<br>• Coordinate new patient intake and assist with scheduling needs, including surgical appointments and time-sensitive requests from care teams.<br>• Work closely with providers and clinic staff to align appointment availability with patient needs and urgent scheduling priorities.<br>• Support patient and physician communication by using approved reference materials, office tools, and established workflows.<br>• Maintain clinic administrative systems by updating databases, processing internal documents, and keeping information accurate and organized.<br>• Respond to non-clinical messages received through CRM platforms and patient communication channels, escalating issues when follow-up is needed.<br>• Manage incoming and outgoing office materials such as faxes, mail, and clinic documentation while ensuring proper filing and distribution.<br>• Deliver attentive service that supports departmental expectations for quality, responsiveness, and patient satisfaction.
We are looking for a Patient Admin Specialist (PAS) to support front-office operations in an outpatient clinic in California. This Long-term Contract position focuses on patient registration, appointment coordination, surgery scheduling support, and day-to-day administrative service for a busy clinical environment. The ideal candidate brings strong customer service skills, comfort with medical office systems, and the ability to stay organized while responding to changing patient and provider needs.<br><br>Responsibilities:<br>• Welcome patients at the front desk, guide them through check-in and check-out, and address routine questions related to appointments, schedules, and payments.<br>• Coordinate new patient intake and assist with surgery scheduling and other appointment-related activities to keep clinic operations running smoothly.<br>• Work closely with providers and clinic staff to align scheduling priorities and help address urgent administrative patient needs in a timely manner.<br>• Support non-clinical patient and provider communication by responding to messages in CRM and related systems, escalating issues when further follow-up is needed.<br>• Maintain accurate records by updating databases, processing internal documents, and managing clinic information used for daily operations.<br>• Handle incoming and outgoing administrative materials, including faxes, mail, and filing, while ensuring documentation is organized and accessible.<br>• Use reference materials and office tools to assist with patient administrative support and reinforce service quality standards across the clinic.<br>• Contribute to a positive patient experience by delivering attentive service, managing multiple tasks efficiently, and supporting overall front-office workflow.
We are looking for a Patient Admin Specialist (PAS) to support front-desk and patient registration activities in an outpatient clinic in California. This long-term contract position is ideal for someone who combines strong customer service skills with the ability to manage scheduling, documentation, and patient communications in a fast-paced healthcare setting. The role focuses on creating a smooth experience for patients while helping the clinic stay organized, responsive, and efficient during daily operations.<br><br>Responsibilities:<br>• Welcome patients upon arrival, guide them through check-in and check-out steps, and address routine questions related to appointments, billing, and visit logistics.<br>• Coordinate new patient intake and assist with arranging procedures and surgery appointments based on provider availability and clinic priorities.<br>• Work closely with physicians and clinic staff to align scheduling needs and help address time-sensitive patient concerns promptly.<br>• Support patient and provider interactions by using approved reference materials, office tools, and established administrative procedures.<br>• Maintain accurate clinic records by updating databases, processing internal documentation, and organizing front-office information.<br>• Respond to non-clinical inquiries received through phone, messaging, or CRM systems, and escalate issues when they require additional review.<br>• Handle incoming and outgoing administrative materials, including faxes, mail, and clinic documentation, while ensuring proper distribution and filing.<br>• Contribute to high service standards by managing multiple front-office tasks efficiently and maintaining a thorough, patient-focused approach throughout the day.