<p>We are looking for a skilled and proactive Help Desk Technician to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for ensuring the optimal performance of computer systems and providing technical support to end-users. This opportunity is ideal for individuals with a strong background in troubleshooting and IT systems maintenance.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and maintain the integrity of operating systems and various computer systems to ensure seamless functionality.</p><p>• Perform routine maintenance tasks such as system backups, recovery procedures, and file management to optimize system performance.</p><p>• Install, test, and upgrade system software and hardware components to meet organizational needs.</p><p>• Configure software settings and resolve technical issues to enhance user experience.</p><p>• Create and maintain detailed documentation for IT infrastructure and troubleshooting processes.</p><p>• Diagnose and resolve computer errors, providing timely technical support to end-users.</p><p>• Troubleshoot and resolve issues related to software, hardware, and basic network configurations.</p><p>• Train users on the setup and operation of new technologies to maximize efficiency.</p><p>• Install, configure, and upgrade PC software, operating systems, and related tools.</p><p>• Utilize specialized help desk software to remotely access user systems and address complex technical issues.</p>
<p>We are looking for a highly skilled Tax Reporting Specialist III to join our client's team on a long-term contract basis. This role requires a detail-oriented individual with a strong background in payroll tax practices and the ability to handle complex tax issues independently. You will play a pivotal role in ensuring compliance with payroll tax regulations and supporting internal and external stakeholders effectively.</p><p><br></p><p>Responsibilities:</p><p>• Prepare and reconcile detailed payroll tax returns on a quarterly basis, including creating accurate general ledger entries.</p><p>• Investigate and resolve complex payroll tax issues, providing clear communication to internal teams, external customers, and tax authorities.</p><p>• Lead payroll tax projects, including research, analysis, system testing, and process documentation, while delivering training to team members.</p><p>• Oversee year-end processing tasks, including generating W-2 forms and updating year-end tax tables in PeopleSoft.</p><p>• Recommend and implement process improvements to optimize payroll tax operations and compliance.</p><p>• Monitor and interpret changes in payroll tax regulations, assessing their impact and ensuring timely adaptation to processes.</p><p>• Maintain and manage relationships with vendors to ensure seamless service delivery.</p><p>• Collaborate with leadership to delegate compliance tasks and uphold regulatory standards.</p><p>• Provide expertise in payroll systems and tools, ensuring efficient and accurate reporting capabilities.</p>