We are looking for a skilled Desktop Support Analyst to join our team in Twinsburg, Ohio. In this long-term contract position, you will play a crucial role in providing technical support to sales teams and internal operations, ensuring smooth functionality of demo equipment and IT systems. This role offers an exciting opportunity to work hands-on with hardware, assist in live demo setups, and collaborate with a dynamic technical team.<br><br>Responsibilities:<br>• Configure and deploy demo workstations, hardware, and associated peripherals.<br>• Diagnose and resolve issues related to video cards and workstation performance.<br>• Establish and maintain connections between systems and internal networks.<br>• Provide support for VMware environments and internal server setups.<br>• Assist with specialized environments relevant to organizational needs.<br>• Deliver technical assistance to sales teams during live demonstrations.<br>• Organize and oversee the shipping and receiving of demo equipment.<br>• Travel up to 25% to support trade shows and other events.<br>• Work independently while contributing to a collaborative technical team.<br>• Ensure systems are fully operational and ready for peak usage periods.
We are looking for a skilled ERP Business Analyst to join our team in Mentor, Ohio. In this role, you will play a key part in analyzing, optimizing, and supporting enterprise resource planning systems and related processes. The ideal candidate will have strong analytical abilities, a process-oriented mindset, and experience in financial operations.<br><br>Responsibilities:<br>• Analyze and assess current ERP systems to identify opportunities for optimization and efficiency.<br>• Collaborate with cross-functional teams to implement improvements and automate processes.<br>• Support accounts receivable, accounts payable, product costing, and financial reporting activities.<br>• Document system requirements and create detailed workflows to enhance organizational processes.<br>• Provide technical support and troubleshooting for ERP system users.<br>• Lead or assist in ERP system upgrades, implementations, and migrations.<br>• Develop and maintain effective communication channels with stakeholders to ensure alignment on project goals.<br>• Utilize programming skills with Microsoft or Oracle databases to support system enhancements.<br>• Conduct training sessions for users to improve proficiency with ERP tools.<br>• Identify and resolve data discrepancies within the ERP system to ensure accuracy.
<p>We are looking for a skilled Access Control Technician to join our team in Greater Cleveland, Ohio. This role involves installing, maintaining, and troubleshooting video, security, and access control systems for various customers. The ideal candidate will have a strong understanding of technical drawings, local regulations, and customer service.</p><p><br></p><p>Responsibilities:</p><p>• Travel to client sites to install and configure access control and security systems, including equipment from brands like Verkada, Hanwha, and Honeywell.</p><p>• Perform routine inspections, troubleshoot issues, and repair components such as electric strikes, mag locks, card readers, sensors, and control boards.</p><p>• Review and interpret technical documents, including blueprints and schematics, to ensure precise equipment installation.</p><p>• Ensure compliance with local codes and regulations related to access control and fire systems.</p><p>• Collaborate with customers to assess their security needs and recommend appropriate solutions.</p><p>• Maintain detailed records of installations, repairs, and service activities in accordance with company standards.</p><p>• Provide technical support and guidance to clients during system installations and maintenance.</p><p>• Test and verify system functionality to ensure optimal performance and customer satisfaction.</p><p>• Adhere to safety protocols and industry standards while working on-site.</p>
We are looking for a skilled Technical Business Analyst to join our team on a contract basis in Cleveland, Ohio. In this role, you will collaborate directly with dispatchers, police officers, and supervisors to address critical operational challenges across multiple police districts. This position requires a hands-on approach and the ability to translate real-world public safety workflows into actionable technical solutions.<br><br>Responsibilities:<br>• Collaborate with end users, including dispatchers, officers, and supervisors, to identify and understand operational challenges.<br>• Document and translate user pain points into detailed technical and functional requirements.<br>• Analyze user interactions with Motorola systems and field reporting platforms to uncover inefficiencies.<br>• Investigate and determine the root causes of system and workflow breakdowns.<br>• Partner with leadership to communicate progress, set realistic expectations, and support system adoption and stabilization.<br>• Manage tickets, logs, and documentation for issue tracking and remediation.<br>• Provide real-time feedback to the task force regarding system performance and its impact on users.<br>• Support stabilization efforts by delivering tactical solutions to critical system issues.
