5 results for Help Desk Analyst I in Richardson, TX

Help Desk Analyst III

Dallas, TX
onsite
Contract / Temporary to Hire
32 - 38 USD / Hourly
We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment. Title: HelpDesk IIILocation: Framers Branch, TxPay: $32-38 per hourDuration: 6 Month Contract to hire Responsibilities:• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.• Troubleshoot and analyze issues using advanced techniques and tools.• Support Microsoft licensing and ensure compliance across systems.• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.• Assist with technology rollouts and AV system projects as needed.• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.
2026-03-23T00:00:00Z

Help Desk/Desktop Support Analyst

Dallas, TX
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Dallas, Texas. In this role, you will provide hands-on IT support to end users, assist with office setup, and manage daily IT processes. This position offers the opportunity to contribute to technical projects and process improvements while collaborating with internal and external stakeholders. Responsibilities: • Provide direct IT support to end users, addressing hardware, software, and connectivity issues. • Assist with office setup and ensure all IT equipment is properly configured and operational. • Coordinate with external vendors to support IT needs and resolve service issues. • Manage and track service desk tickets, ensuring timely resolution and follow-up. • Troubleshoot basic networking issues, including connectivity and performance problems. • Support both PC and Mac environments, conducting installations, updates, and maintenance. • Collaborate with the Lead Engineer to improve IT processes and implement small technical projects. • Maintain and manage Microsoft 365 tools and ensure seamless user experiences. • Deliver excellent customer service across all levels of the organization, fostering positive relationships. • Occasionally provide after-hours or weekend IT assistance as needed.
2026-04-09T00:00:00Z

Desktop Support Analyst

Carrollton, TX
onsite
Temporary
27 - 32 USD / Hourly
OverviewWe are seeking experienced Help Desk Support Technicians to join a fast‑paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands‑on, customer‑focused, and comfortable resolving issues directly with end users over the phone—not just via email. You’ll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization. POSITION: SENIOR DESKTOP SUPPORT LOCATION: CARROLLTON, TX ONSITEDURATION: 3-6 MONTHSRATE: $28 - $32/HOUR <ul><li>Provide front‑line desktop support for Office 365, Windows 11, and general software and hardware issues.</li><li>Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.</li><li>Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.</li><li>Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.</li><li>Image systems and configure computers for new deployments and large‑scale desktop migration efforts.</li><li>Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.</li><li>Track IT assets accurately, ensuring proper documentation and inventory control.</li><li>Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.</li><li>Pack, ship, and receive hardware following established procedures.</li><li>Document issues, troubleshooting steps, and resolutions clearly in the help desk system.</li></ul>
2026-03-27T00:00:00Z

Security Analyst

Dallas, TX
onsite
Temporary
57 - 66 USD / Hourly
We are looking for an experienced Security Analyst to join our team on a long-term contract basis in Dallas, Texas. In this role, you will play a critical part in safeguarding the organization’s digital assets, including both on-premise and cloud infrastructures. Your work will involve identifying and mitigating security threats, analyzing data to detect suspicious activity, and implementing proactive measures to prevent breaches. Responsibilities: • Investigate security events and logs daily to identify root causes and implement remediation strategies. • Monitor and analyze potential vulnerabilities and activities that could pose security risks to the organization. • Optimize security tools to enhance threat detection capabilities and reduce false positives. • Respond to cyber threats effectively and conduct incident investigations to resolve issues. • Collaborate with teams to develop and refine security policies, procedures, and standards. • Create and maintain detailed documentation of security processes and incident responses. • Conduct threat analysis and provide actionable insights for mitigating risks. • Engage with C-level executives and attorneys to communicate security findings and recommendations. • Stay current with emerging cyber threats and technologies to enhance organizational security. • Perform endpoint security assessments and implement necessary remediation measures.
2026-04-10T00:00:00Z

Business Systems Analyst

Frisco, TX
onsite
Permanent
85000 - 95000 USD / Yearly
We are seeking a collaborative and business‑focused Business Systems Analyst to serve as the primary liaison between IT and key business stakeholders. This role is ideal for someone who enjoys translating business needs into functional requirements, supporting system enhancements, and ensuring technology solutions align with operational goals. While this is not a coding or development position, the role includes light configuration work—such as permissions management and workflow setup.For more details, please apply and provide an updated resume for this opening specifically. Key Responsibilities<ul><li>Act as the strategic liaison between IT teams and business units, ensuring clear communication, alignment, and expectation management.</li><li>Gather, document, and translate business requirements into functional specifications for IT teams and vendors.</li><li>Support system configuration tasks including user permissions, workflow setup, and basic administrative changes.</li><li>Partner with business leaders to understand current processes, identify gaps, and recommend technology-driven improvements.</li><li>Assist in testing system changes, validating requirements, and coordinating user acceptance testing (UAT).</li><li>Manage small enhancements or process updates from requirements through delivery.</li><li>Support implementation of new systems or feature updates, including training and documentation when needed.</li><li>Track and report on progress, risks, and milestones for ongoing enhancements or operational initiatives.</li><li>Build strong relationships with stakeholders, becoming a trusted subject-matter partner for both IT and business functions.</li><li>Contribute to continuous improvement initiatives within systems, workflows, and cross‑functional processes.</li></ul>
2026-03-23T00:00:00Z