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4 results for Customer Experience Specialist in Richardson, TX

Customer Service Representative

Arlington, TX
onsite
Temporary / Contract
20 - 21 USD / Hourly
Position Summary:The Customer Service Representative is responsible for assisting customers by answering inquiries, resolving issues, processing requests, and providing exceptional service. This role serves as the primary point of contact for customers and helps ensure a positive customer experience while supporting company goals and objectives.Key Responsibilities<ul><li>Answer inbound calls, emails, and customer inquiries in a professional manner.</li><li>Resolve customer concerns, complaints, and service issues promptly.</li><li>Provide accurate information regarding products, services, policies, and procedures.</li><li>Process orders, account updates, payments, and service requests.</li><li>Document customer interactions in CRM and company systems.</li><li>Follow up with customers to ensure issue resolution and satisfaction.</li><li>Meet quality assurance, productivity, and customer service goals.</li><li>Escalate complex customer issues to appropriate departments when necessary.</li><li>Maintain knowledge of company products, services, and promotions.</li><li>Collaborate with internal teams to resolve customer concerns effectively.</li><li>Perform data entry and administrative tasks related to customer accounts.</li></ul>
2026-07-15T00:00:00Z

Onboarding Specialist

Coppell, TX
onsite
Temporary / Contract
22 - 26 USD / Hourly
Position Summary:The Onboarding Specialist is responsible for coordinating and facilitating the new hire onboarding process from pre-employment through orientation. This role ensures a seamless onboarding experience by managing employee documentation, HR systems, compliance requirements, and communication between new hires, hiring managers, and internal departments.Key Responsibilities<ul><li>Coordinate and manage the onboarding process for all new employees.</li><li>Prepare and distribute offer packets, onboarding materials, and employment documents.</li><li>Process background checks, drug screenings, and employment verifications.</li><li>Ensure completion of I-9s, tax forms, and other compliance-related documentation.</li><li>Conduct new hire orientation and onboarding sessions.</li><li>Set up employee records within HRIS and onboarding systems.</li><li>Partner with hiring managers, HR teams, IT, and facilities to ensure employees are prepared for their first day.</li><li>Monitor onboarding progress and maintain accurate employee records.</li><li>Respond to new hire questions regarding policies, procedures, and benefits.</li><li>Track onboarding metrics and provide status updates to management.</li><li>Maintain confidentiality of employee information.</li><li>Support additional HR projects and administrative functions as needed.</li></ul>
2026-07-15T00:00:00Z

Digital Marketing Specialist

Plano, TX
onsite
Permanent / Full Time
75000 - 80000 USD / Yearly
CRM Marketing Specialist - On-Site Culture, 5 Days a Week in North Dallas! The CRM Marketing Specialist helps drive customer acquisition and engagement through targeted CRM and lifecycle marketing campaigns. This role combines marketing automation, customer data, and campaign execution to personalize experiences and improve marketing performance. <ul><li>Build and launch marketing campaigns across email, SMS/Text, push notifications, direct mail, and in-app channels.</li><li>Create customer segments and targeted audiences using CRM/CDP tools and SQL.</li><li>Set up and manage automated customer journeys, triggered campaigns, and personalized messaging.</li><li>Test and optimize campaigns through A/B testing and performance analysis.</li><li>Monitor campaign quality, troubleshoot issues, and ensure on-time execution.</li><li>Maintain compliance and best practices for email and SMS/Text marketing.</li><li>Identify opportunities to improve processes, automation, and campaign results.</li></ul>
2026-07-27T00:00:00Z

Client Solutions Manager

McKinney, TX
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a driven Client Solutions Manager to expand our presence in Texas by building strong client relationships and creating new revenue opportunities. This is a permanent position is well suited for a sales specialist who enjoys opening doors, developing strategic partnerships, and guiding clients through consultative business conversations. The role centers on identifying prospect needs, engaging decision-makers, and turning new accounts into long-term business relationships. Responsibilities:• Develop and pursue new business opportunities across small businesses, mid-sized companies, and enterprise organizations within the assigned market.• Create a steady pipeline through outbound outreach, networking, referrals, virtual meetings, face-to-face appointments, and participation in industry events.• Engage technology and business leaders, including senior executives, to understand organizational priorities and position appropriate solutions.• Lead discovery discussions that uncover client goals, workforce gaps, project demands, and technology-related challenges.• Build and execute territory plans designed to increase market share, generate revenue, and achieve or surpass sales targets.• Strengthen newly established accounts by nurturing relationships, identifying expansion opportunities, and introducing additional services where appropriate.• Serve as a consultative partner by sharing relevant market knowledge, industry trends, and tailored solution recommendations.• Maintain consistent communication with stakeholders to identify future initiatives and support ongoing account development.• Represent the organization within the local business community to enhance visibility, credibility, and connections in the marketplace.
2026-07-27T00:00:00Z