We are looking for a dedicated Help Desk Analyst I to join our team on a long-term contract basis in Reston, Virginia. This position involves providing technical support for hardware and software issues, as well as troubleshooting basic network problems. The ideal candidate will have a proactive approach to resolving tickets and ensuring smooth IT operations.<br><br>Responsibilities:<br>• Respond to and resolve day-to-day technical support requests, including hardware and software-related issues.<br>• Troubleshoot Wi-Fi connectivity problems and provide efficient solutions.<br>• Manage password resets and assist users with account recovery.<br>• Perform light Active Directory tasks, such as user account modifications.<br>• Triage and escalate complex tickets to higher-level support teams.<br>• Maintain detailed records of support activities and ticket resolutions.<br>• Assist in diagnosing and resolving basic networking issues.<br>• Provide exceptional customer service while addressing user concerns.<br>• Identify recurring issues and suggest improvements to prevent future occurrences.<br>• Collaborate with team members to ensure seamless IT operations across the organization.
