<p>We are looking for a dedicated Collections Specialist to join our team in Federal Way, Washington. This is a long-term contract position that offers the opportunity to grow in the collections field while working with a supportive team. The role involves working with customers to ensure timely payments and maintaining accurate records, either through inbound calls assisting customers or outbound calls encouraging payments.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound customer calls, assisting with payments and addressing basic inquiries.</p><p>• Manage outbound calls to remind customers of upcoming payments and encourage timely transactions.</p><p>• Process payments accurately and input data into the system.</p><p>• Transfer complex issues, such as insurance lapses or buyout inquiries, to senior team members.</p><p>• Maintain a personal list of clients, focusing on meeting collection goals.</p><p>• Collaborate with the team to ensure consistent communication and efficiency in operations.</p><p>• Utilize software tools such as InfoLease, Salesforce, and Microsoft Office Suite to manage collections processes.</p><p>• Uphold excellent customer service standards in every interaction.</p><p>• Monitor account statuses and follow up on overdue payments.</p><p>• Contribute to the overall success of the collections team by meeting performance targets.</p>
<p>We are looking for a welcoming and organized Front Desk Coordinator to manage front office operations for a team in Bellevue, Washington. This contract opportunity is ideal for someone who enjoys being the first point of contact and thrives in a role that blends customer service with administrative support.</p><p> </p><p><strong>Responsibilities:</strong></p><p>Greet visitors and direct them appropriately</p><p>Answer and route incoming calls and messages</p><p>Maintain a clean and organized reception area</p><p>Manage appointment scheduling and conference room bookings</p><p>Receive and distribute mail and deliveries</p><p>Assist with data entry and document preparation</p><p>Support internal communications and office coordination</p><p>Provide general administrative support to various departments</p>