We are looking for a skilled Data Analyst with expertise in marketing analytics and reporting to join our team on a long-term contract basis. This role will focus on transforming data from various digital marketing channels into actionable insights that drive strategic decision-making. Based in Somerville, New Jersey, you will collaborate with cross-functional teams to optimize campaign performance and user experience through data-driven solutions.<br><br>Responsibilities:<br>• Design and manage dashboards and reports using tools such as Power BI, Tableau, or Looker to monitor key performance indicators across marketing initiatives.<br>• Utilize SQL and Python to extract, clean, and analyze large datasets from multiple sources, including websites and advertising platforms.<br>• Conduct audits of website and organic search health using tools like Screaming Frog, identifying opportunities to enhance visibility and traffic.<br>• Analyze user behavior through platforms like HotJar to uncover UX insights and recommend actionable improvements.<br>• Collaborate with teams to define measurement requirements and implement effective tracking solutions.<br>• Develop and maintain scalable LookML models and explore layers in Looker to support self-service reporting.<br>• Provide regular summaries of campaign performance, including forecasting models and data analyses, to stakeholders.<br>• Automate routine reporting processes to ensure efficient and consistent data delivery.<br>• Present complex data findings in visually compelling formats, translating them into practical recommendations for marketing strategies.
<p>Our client, a well-established and highly successful Media & Events company is currently seeking a Senior Financial Analyst to join a high-impact Finance team. This is more than just a number-crunching role—you’ll be a key strategic partner, helping steer the direction of a dynamic business that sits at the heart of global finance. As a Senior Analyst, you’ll be at the forefront of strategic decision-making and financial planning. You’ll partner with leaders across the business to deliver insights, optimize performance, and guide investments in growth. </p><p><br></p><p>Key responsibilities include:</p><p>· Building and refining sophisticated financial models to support revenue growth and cost efficiency strategies.</p><p>· Collaborating with Sales & Sales Ops to design and execute commission plans, analyze performance, and support day-to-day operations.</p><p>· Preparing impactful presentations, board decks, and financial reports for senior leadership and external stakeholders.</p><p>· Leading budgeting, forecasting, and performance tracking for the division or group.</p><p>· Driving continuous improvements in financial reporting tools and processes to enhance business intelligence and cross-functional collaboration.</p><p>· Supporting monthly close and reconciliation in partnership with accounting, including operating cash flow forecasting.</p><p>· Taking ownership of special projects and ad hoc analysis requested by senior leadership.</p><p><br></p><p>For immediate consideration please email your resume to Ben.Turnbull@roberthalf.</p>
We are looking for a skilled Data Warehouse Analyst to join our team in Hillside, New Jersey. In this role, you will transform logistics challenges into actionable insights through advanced data analysis and reporting. By collaborating with cross-functional teams, you will play a pivotal role in enhancing operational efficiency and driving key business decisions.<br><br>Responsibilities:<br>• Collaborate with Operations, Transportation, and Finance teams to establish and refine KPIs that drive logistics and fulfillment performance.<br>• Develop and optimize labor planning and forecasting models for warehouse and delivery operations, partnering closely with recruitment teams.<br>• Analyze distribution and fulfillment data to uncover performance trends and identify cost-saving opportunities.<br>• Design and maintain dashboards and reports to provide real-time insights into logistics metrics, including delivery times, warehouse productivity, and route optimization.<br>• Automate reporting processes to improve accuracy and timeliness of operational data.<br>• Continuously enhance data integrity and streamline workflows to optimize logistics operations.<br>• Work on data modeling and warehousing projects to support scalable analytics and reporting solutions.<br>• Partner with stakeholders to deliver clear and actionable insights to improve decision-making processes.<br>• Investigate and implement tools and techniques to improve overall business intelligence capabilities.
<p>The IT Apple Support and End User Support Professional is responsible for deploying, configuring, maintaining, and supporting Apple macOS devices across the organization. This role ensures seamless onboarding, optimal performance, and secure Apple hardware and software operation. The specialist will be the subject matter expert (SME) for macOS environments and collaborate with cross-functional teams to support end-user productivity and IT compliance. Additionally, the specialist provides training to end users and IT staff on macOS systems and tools.</p><p><br></p><p><em>Primary duties/responsibilities: </em></p><p>Manage MacBook devices using tools like Apple Business Manager. Regularly review and enhance the build and configuration processes while providing best practices for updates and patch management.</p><p>Offer live support through phone, chat, or email.</p><p>Build strong relationships with customers by sharing a passion for Apple products.</p><p>Collaborate with team members and participate in training sessions to improve technical skills.</p><p>Assist in creating online support experiences for Apple, including editing content and designing user interfaces.</p><p>Maintain and update deployment workflows to align with OS upgrades and security policies.</p><p>Automate provisioning processes for new hires and device refresh cycles.</p><p>Provide Level 2 and Level 3 support for macOS-related incidents, such as OS issues, application crashes, network connectivity, and hardware diagnostics.</p><p>Troubleshoot Apple peripherals (e.g., Magic Mouse, keyboards, AirPods) and software (e.g., Safari, Mail, iWork, Microsoft 365).</p><p>Support remote users via MDM tools and remote desktop platforms.</p><p>Ensure that macOS devices meet enterprise security standards.</p><p>Apply OS patches and security updates in coordination with IT security teams.</p><p>Monitor compliance using endpoint management dashboards and audit logs.</p><p>Track Apple hardware inventory, manage asset tags, and coordinate device returns and replacements.</p><p>Maintain accurate records in ServiceNow or equivalent ITSM platforms.</p><p>In addition to supporting the Apple environment, assist end users with company laptops.</p><p>Perform incident ticket processes, responding to assigned tickets (routine and urgent) within the timeframe specified by the service level agreement and working through issues to resolution. Maintain appropriate documentation within the incident system as determined </p>
We are looking for a skilled Marketing Analyst to join our team in New York, New York. This is a long-term contract position where you will play a key role in analyzing marketing data to drive strategic decision-making and optimize campaign performance. The ideal candidate will bring expertise in digital analytics tools and a strong understanding of marketing trends.<br><br>Responsibilities:<br>• Analyze marketing data from various sources to identify trends, insights, and opportunities for improvement.<br>• Utilize tools like Google Analytics and Adobe Analytics to monitor campaign performance and generate actionable reports.<br>• Develop and implement strategies for optimizing Google AdWords campaigns to maximize ROI.<br>• Collaborate with cross-functional teams to align marketing analytics with business objectives.<br>• Manage CRM marketing initiatives to enhance customer engagement and retention.<br>• Create dashboards and visualizations to effectively communicate key metrics to stakeholders.<br>• Stay updated on industry trends and emerging technologies to recommend innovative solutions.<br>• Conduct competitive analysis to understand market positioning and inform marketing strategies.<br>• Ensure data accuracy and integrity across all analytics platforms.<br>• Provide actionable recommendations based on data-driven insights to improve overall marketing effectiveness.
<p><strong>Be the voice behind the numbers and influence strategy at a global health leader!</strong> Our client, an industry-defining organization is hiring a <strong>Senior Financial Analyst</strong> for their high-performing FP& A team. This isn’t a back-office reporting role. With innovation and empathy at its core, the company is reshaping healthcare—and you’ll help power that transformation through data-driven strategy. More specifically, you will partner with Sales, Marketing, Operations, and other business units to lead a range of FP& A initiatives—from workforce planning and resource allocation to pricing strategy and market expansion. </p><p><br></p><p><strong>Position Overview:</strong></p><ul><li>Collaborate with regional leadership and function as a trusted advisor and financial thought partner.</li><li>Analyze financial and operational performance to spot trends, risks, and opportunities.</li><li>Provide actionable recommendations on high-impact decisions—think hiring, resourcing, marketing investments, and more.</li><li>Lead budgeting, forecasting, and monthly performance reviews for a key North American region.</li><li>Collaborate with the broader FP& A team on consolidated reporting, KPI tracking, and strategic planning.</li><li>Build dynamic models, run “what-if” scenarios, and drive ROI analyses to support clinical and business growth initiatives.</li></ul><p>If you’re ready to make a real impact at a purpose-driven organization, send your resume to <strong>Kristin.Kelleher@roberthalf</strong>.</p>
We are in search of a Data Reporting Analyst in the legal industry, located in New York. The role involves handling and analyzing data, identifying trends, and supporting legal strategies and decision-making. The successful candidate will be expected to collaborate with various stakeholders, ensure data accuracy, and adapt to changing priorities.<br><br>Responsibilities:<br><br>• Handle and analyze medium to large datasets, extracting valuable insights to support legal strategies and decisions.<br>• Collaborate with various stakeholders to gather requirements, ensuring the maintenance of data accuracy.<br>• Develop and implement data systems and models, aiding in the identification and tracking of legal trends.<br>• Uphold compliance with data privacy and legal regulations, ensuring all data handling aligns with these standards.<br>• Regularly provide reports, ensuring the maintenance of data integrity.<br>• Adapt to changing priorities as required, demonstrating flexibility and the ability to manage multiple tasks.<br>• Utilize Apache Spark, Atlassian Jira, BusinessObjects Technologies, Erwin Data, and Gap Analysis tools effectively.<br>• Implement AB Testing, Agile Scrum, Analytics, Business Intelligence (BI), and Business Requirement Document skills in daily operations.
<p>Model Development & Maintenance</p><p> • Develop and maintain actuarial models and data-driven processes using Python, R, and SQL to support insurance pricing, reserving, and risk management.</p><p> • Implement and enhance month-end processes, rate change calculations, and ad-hoc analyses with a focus on completeness, accuracy, and consistency to ensure data is of the highest quality.</p><p> • Work with the Actuarial and Financial Planning and Analysis (FP& A) teams to automate and improve model performance using Python-based scripting and automation.</p><p> • Ensure accuracy, consistency, and efficiency of actuarial models and methodologies.</p><p> Traditional Actuarial Tasks</p><p> • Support reserving analysis to estimate unpaid claim liabilities primarily in partnership with internal and external actuaries.</p><p> • Develop and maintain loss development triangles and incurred but not reported (IBNR) calculations both based on financial and operational data (e.g., claims closing ratios).</p><p> • Support the development and validation of actuarial assumptions for pricing, reserving, and forecasting.</p><p> • Develop and regularly report on rate change calculations including bifurcation of exposure changes from pure rate by line of business.</p><p> Financial Modeling & Risk Assessment</p><p> • Conduct stress testing and scenario analysis to assess financial impacts.</p><p> • Develop, update, and maintain models for predictive analytics, profitability analysis, and business planning.</p><p> • Assist in forecasting financial performance and evaluating risk exposure.</p><p> </p><p> </p>
<p>We are looking for a skilled Revenue Analyst to join our team on a remote basis and contribute to the financial success of our healthcare organization. This role will be instrumental in driving revenue accounting strategies, ensuring compliance with recognition policies, and optimizing reporting processes across various practices. The ideal candidate will possess strong technical expertise, operational finance experience, and the ability to lead integration initiatives in a dynamic and fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Implement and oversee revenue recognition policies to ensure consistency and compliance across organizational practices.</p><p>• Analyze and manage revenue booked on a gross-to-net basis, ensuring accuracy and adherence to accounting standards.</p><p>• Develop comprehensive revenue reporting packages, including performance tracking and detailed analysis.</p><p>• Collaborate with operations and finance leaders to provide actionable insights on revenue trends and opportunities.</p><p>• Perform ad hoc financial reporting and analysis to support decision-making.</p><p>• Assist in executing integration strategies, including centralized banking, cash management, and automation of accounts payable processes.</p><p>• Standardize accounting policies and controls to enhance operational scalability and efficiency.</p><p>• Lead financial diligence efforts, preparing schedules and analyses related to revenue quality and recognition.</p><p>• Partner with external advisors and internal teams to support transaction-related activities such as investor presentations and earnings reviews.</p><p>• Provide leadership and mentorship to team members, fostering collaboration across finance, legal, and IT functions.</p>
<p>Are you ready to make an impact at a fast-growing fintech company dedicated to helping individuals secure their financial futures? Our client is currently looking for a Senior FP& A Analyst to join their dynamic team.</p><p><br></p><p>Responsibilities of this position will include:</p><p>· Drive budgeting, forecasting, and financial planning across the business</p><p>· Analyze trends and performance to support strategic decision-making</p><p>· Collaborate with global teams to ensure accurate and insightful reporting</p><p>· Build tools and reports that help teams stay financially savvy</p><p>· Support key communications with investors and the Board</p><p><br></p><p>For immediate consideration please email Ben.Turnbull@roberthalf.</p>
<p>Are you a skilled <strong>Financial Analyst</strong> seeking an opportunity to grow your career? Robert Half works with top employers across industries in the local <strong>Bridgewater, NJ </strong>market and is building a pipeline of talented professionals for upcoming roles. Whether you’re actively searching or open to hearing about new opportunities, we want to connect with you!</p><p><br></p><p><strong>Financial Analyst Key Responsibilities:</strong></p><ul><li>Analyze financial data and develop models to support budgeting, forecasting, and strategic planning.</li><li>Monitor key performance indicators (KPIs) and prepare variance analysis reports.</li><li>Assist in creating reports for senior management, highlighting financial trends and recommendations.</li><li>Collaborate with teams to manage budgets, track expenses, and ensure spending aligns with company goals.</li><li>Conduct market research to understand industry trends and provide competitive insights.</li><li>Partner with the accounting team to support month-end close and reconciliation activities.</li></ul>
We are looking for an Inventory Analyst to oversee and optimize inventory management processes in a fast-paced environment. The ideal candidate will bring expertise in tracking, analyzing, and adjusting inventory levels to meet business demands while minimizing costs. This role is based in Brooklyn, New York, and offers the opportunity to implement systems that improve operational efficiency.<br><br>Responsibilities:<br>• Monitor and track incoming inventory, current stock levels, and outgoing shipments to ensure accurate records.<br>• Update inventory tracking tools with real-time data, including counts, costs, and adjustments to reflect changes in pricing or quantities.<br>• Conduct detailed cost analyses to identify trends and provide actionable insights for optimizing inventory expenses.<br>• Manage purchasing decisions and inventory adjustments based on sales trends and projected demand.<br>• Collaborate with the owner to evaluate, select, and implement a new inventory management system.<br>• Perform annual inventory audits and physical inventory checks to verify accuracy and compliance.<br>• Develop and maintain reports that highlight inventory performance metrics and areas for improvement.<br>• Ensure seamless communication with distribution teams to align inventory levels with client needs.
<p>We are looking for a dedicated Desktop Support Analyst to join our team in the jersey shore area. In this role, you will provide technical assistance to clients, ensuring their IT systems operate seamlessly. This position offers the opportunity to showcase your problem-solving skills and technical expertise while delivering exceptional client support.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 1 and Tier 2 technical support by diagnosing and resolving issues related to IT systems and applications.</p><p>• Monitor and maintain IT infrastructure for optimal performance and reliability.</p><p>• Collaborate with team members to implement innovative IT solutions tailored to client needs.</p><p>• Maintain detailed records of support activities and configurations for effective documentation.</p><p>• Communicate with clients to understand their requirements and provide timely updates on progress.</p><p>• Respond to urgent technical concerns during on-call shifts, scheduled one week per month.</p><p>• Troubleshoot networking issues and ensure connectivity for clients.</p><p>• Assist with scripting and automation tasks using PowerShell to enhance system efficiency.</p><p>• Deploy and image desktop hardware, ensuring proper setup and functionality.</p>
We are looking for an experienced Senior Financial Analyst to join our team on a long-term contract basis in Brooklyn, New York. This role involves working with financial data to support forecasting, reporting, and budgeting processes while contributing to key organizational insights. The ideal candidate will possess strong analytical skills and proficiency in financial tools and techniques.<br><br>Responsibilities:<br>• Compile and analyze financial data from Adaptive Planning to produce accurate and timely reports, including monthly forecasts, board presentations, and tailored data requests.<br>• Manage transactional tasks associated with the forecasting process, such as processing budget reclassification requests.<br>• Develop and maintain new budget versions on a monthly basis, ensuring smooth transitions in Adaptive Planning.<br>• Prepare detailed transaction summaries and historical data analyses to support organizational decision-making.<br>• Collaborate with stakeholders to create impactful presentations using PowerPoint for financial insights and recommendations.<br>• Conduct variance analysis to identify trends and deviations in financial performance.<br>• Perform ad hoc financial analysis to address specific business needs and inquiries.<br>• Utilize data mining techniques to extract valuable insights from large datasets.<br>• Ensure accuracy and consistency in all financial reporting activities.
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
We are looking for a Desktop Support Analyst to join our team in White Plains, New York. This is a Contract to permanent position, offering an excellent opportunity to work in a dynamic environment while utilizing your technical expertise. The ideal candidate will excel at troubleshooting and maintaining desktop systems, ensuring smooth operations for users.<br><br>Responsibilities:<br>• Provide technical support for PC workstations and related desktop hardware, ensuring optimal functionality.<br>• Manage and troubleshoot issues within Active Directory, including user accounts and permissions.<br>• Install, configure, and maintain Windows 10 operating systems across multiple devices.<br>• Perform desktop imaging processes to maintain system consistency and enhance deployment efficiency.<br>• Diagnose and resolve hardware and software problems, minimizing downtime for end users.<br>• Collaborate with team members to deliver timely and effective IT solutions.<br>• Ensure consistent documentation of issues, resolutions, and system configurations.<br>• Conduct regular updates and patches to operating systems to maintain security and performance.<br>• Assist with onboarding new users by setting up workstations and ensuring access to necessary systems.
<p>We are looking for a dedicated Financial Data Analyst to join our team on a long-term contract basis in Princeton, New Jersey. In this role, you will leverage your expertise in data analysis and visualization to support business operations and drive financial decision-making. This is an excellent opportunity to contribute to a dynamic manufacturing environment with a focus on enhancing data-driven strategies. This role is hybrid onsite (3 days a week) in Princeton, NJ. Advanced skills with Power BI are required.</p><p><br></p><p>Responsibilities:</p><p>• Design and develop Power BI dashboards to visualize key metrics and support business objectives.</p><p>• Conduct comprehensive data analysis to uncover insights and trends that drive strategic decisions.</p><p>• Map and document data requirements to ensure alignment with business needs.</p><p>• Create detailed and ad-hoc reports using advanced Excel techniques for financial planning and analysis.</p><p>• Perform profit and loss (P& L) analysis to evaluate financial performance and identify improvement areas.</p><p>• Support budgeting and forecasting processes by providing accurate and timely data.</p><p>• Manage headcount analysis and provide recommendations based on workforce trends.</p><p>• Collaborate with cross-functional teams to ensure data consistency and integrity.</p><p>• Monitor and report on financial trends to support long-term organizational goals.</p>
We are looking for a skilled Desktop Support Analyst to join our team in New York, NY, on a Contract to permanent basis. In this role, you will provide technical assistance and support to ensure seamless operation of desktop environments and IT systems. Your ability to troubleshoot, manage priorities, and deliver exceptional customer service will be critical to your success.<br><br>Responsibilities:<br>• Provide technical support for Windows 10 systems, including troubleshooting hardware and software issues.<br>• Assist with the configuration and maintenance of laptops, tablets, and other devices.<br>• Manage and resolve issues within the Office 365 suite, including Exchange, OneDrive/SharePoint, and Teams.<br>• Support PC imaging and ensure proper setup for new devices.<br>• Maintain and troubleshoot Active Directory accounts and permissions.<br>• Address networking fundamentals, ensuring connectivity and system performance.<br>• Collaborate with team members to prioritize and resolve IT issues effectively.<br>• Document and track support cases to ensure timely resolution and follow-up.<br>• Stay updated on emerging technologies and contribute to process improvements.<br>• Provide guidance on best practices for IT usage and security.
We are looking for a skilled Logistics Data Analyst to join our team in Hillside, New Jersey. In this Contract-to-permanent position, you will play a key role in analyzing logistics data, creating actionable insights, and driving process improvements to optimize operations. Ideal candidates are analytical thinkers with expertise in data management tools and a passion for enhancing logistics efficiency.<br><br>Responsibilities:<br>• Collect, clean, and analyze logistics data from multiple sources to uncover trends and areas for improvement.<br>• Develop and maintain dashboards, reports, and presentations to effectively communicate findings to stakeholders.<br>• Implement strategies to enhance logistics processes and efficiency based on data-driven insights.<br>• Define and monitor key performance indicators (KPIs) to measure operational success.<br>• Collaborate with teams across logistics, finance, and IT to support informed decision-making.<br>• Utilize forecasting techniques to predict logistics trends and support strategic planning, including container budgeting based on units.<br>• Manage and optimize databases to ensure data integrity and accessibility.<br>• Perform ad-hoc analyses to address specific projects and initiatives.<br>• Consolidate historical cost and rate information into an organized database for reference.
<p>We are looking for a skilled Financial Analyst/Manager to join our team in White Plains, New York. In this role, you will play a pivotal part in analyzing financial data, preparing budgets, and providing strategic insights to support organizational growth. The ideal candidate will have a strong background in financial modeling, analysis, and reporting.</p><p><br></p><p>Responsibilities:</p><p>• Develop and manage budgets for various departments, ensuring alignment with cost trends and projected revenues.</p><p>• Analyze key financial performance indicators and prepare comprehensive reports to guide senior management in decision-making.</p><p>• Oversee the adoption and optimization of financial software tools to streamline accounting and reporting processes.</p><p>• Utilize data analytics tools to enhance financial forecasting and support operational improvements.</p><p>• Prepare and review financial statements and reports for internal stakeholders and external regulatory compliance.</p><p>• Assess operational costs, capital expenditures, and revenue streams to identify opportunities for optimization.</p><p>• Monitor billing, collections, and claims processes to improve revenue flow and address inefficiencies.</p><p>• Collaborate with billing teams to enhance cash flow management and minimize delays.</p><p>• Provide financial guidance to executive leadership during strategic planning and decision-making sessions.</p><p>• Evaluate financial implications of potential partnerships, expansions, and acquisitions.</p>
We are looking for an experienced Financial Analyst with 3-6 years of relevant expertise to join our team on a long-term contract basis in Jersey City, New Jersey. This position offers the opportunity to collaborate with cross-functional teams and apply financial principles to drive insightful analysis and reporting. The ideal candidate will play a key role in supporting fund services and corporate finance operations.<br><br>Responsibilities:<br>• Conduct detailed financial analysis to prepare and evaluate financial statements and operational reports.<br>• Maintain and update accurate data records within internal databases.<br>• Generate and present detailed reports based on data trends and financial performance.<br>• Collaborate with fund services team leads and corporate finance partners to align on financial strategies.<br>• Execute ad hoc financial tasks and analysis as required to support business objectives.<br>• Partner with technology teams to ensure seamless integration of financial systems and tools.<br>• Apply principles of finance to assess and improve operational efficiencies.<br>• Support securities and exchange-related financial operations and compliance requirements.<br>• Identify opportunities for process improvement within financial reporting and analysis.
<p>Are you looking to join a dynamic and fast-growing consumer goods company in Uniondale, NY? Our client is seeking a skilled Accounts Receivable Specialist on a <strong>temporary basis</strong>, with potential for <strong>temporary-to-hire</strong> based on performance and company needs. This is an exciting opportunity to contribute to a thriving organization that values efficiency, teamwork, and innovation.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Accounts Receivables Management:</strong> Manage and oversee invoicing, aging reports, cash applications, and reconciliation processes.</li><li><strong>Vendor Portals:</strong> Navigate vendor portals to ensure transactions, payments, and reporting are accurate and timely.</li><li><strong>EDI (Electronic Data Interchange):</strong> Handle EDI processes to facilitate seamless exchange of payment and order information between the organization and its partners.</li><li>Collaborate with internal teams to resolve discrepancies and optimize workflows.</li></ul><p><br></p>
<p><strong><u>Responsibilities:</u></strong></p><ul><li>Act as a liaison between business stakeholders and technical teams to ensure alignment on business needs and system capabilities.</li><li>Lead and facilitate requirements-gathering sessions with stakeholders.</li><li>Translate business requirements into detailed functional and non-functional specifications.</li><li>Develop and maintain business requirement documents, process flows, and use cases.</li><li>Support Agile ceremonies including sprint planning, backlog grooming, and retrospectives.</li><li>Create and manage Jira stories and tasks, ensuring traceability to business objectives.</li><li>Conduct gap analysis and impact assessments for proposed changes.</li><li>Collaborate with QA teams to define test plans and support UAT activities.</li><li>Analyze and document system integrations within the insurance ecosystem.</li><li>Monitor and evaluate implemented solutions to ensure they meet business needs.</li><li>Provide post-implementation support and continuous improvement recommendations.</li><li>Mentor junior analysts and contribute to best practices in business analysis.</li></ul><p><br></p>
<p>A large academic institution is seeking a proactive and strategic <strong>Business Process Analyst</strong> to evaluate, optimize, and support business operations related to its <strong>Salesforce Service Cloud</strong> platform. This individual will work closely with department heads and stakeholders across multiple departments, providing insight and recommendations to improve student-facing services, advisor workflows, and internal processes.</p><p>This role will serve as a key bridge between business operations and technical development, helping to ensure the institution is making the most effective and efficient use of its Salesforce platform.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Evaluate existing workflows, procedures, and systems related to Salesforce Service Cloud</li><li>Conduct process mapping and gap analysis to identify inefficiencies and recommend improvements</li><li>Collaborate with department leaders to advise on optimal usage of Salesforce for case management, student support, knowledge management, and agent automation</li><li>Support the configuration and optimization of Service Cloud agents, case routing, and automation processes</li><li>Lead discovery sessions and conduct interviews with advisors, student support teams, and administrators to understand current-state operations</li><li>Research best practices in higher education, particularly in how academic advising and student services are delivered using CRM tools</li><li>Serve as a liaison between functional departments and the Salesforce technical team to translate business needs into system enhancements</li><li>Track and document recommendations, create standard operating procedures (SOPs), and assist in training efforts across departments</li><li>Support the broader implementation of Salesforce Service Cloud across academic and administrative units</li></ul><p><br></p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
