5 results for Help Desk Tier 1 in Reading, PA

Help Desk Analyst

Philadelphia, PA
remote
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization. Responsibilities: • Respond promptly to service desk tickets, providing effective solutions to address user concerns. • Manage and maintain Active Directory accounts, including user access and permissions. • Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10. • Provide guidance and support to users experiencing basic IT problems. • Document and track all support activities to ensure accurate reporting and follow-up. • Collaborate with team members to improve processes and streamline IT support. • Conduct routine system checks to identify and prevent potential issues. • Ensure excellent customer service by communicating effectively with end-users. • Assist in the setup and configuration of new hardware and software as needed.
2026-03-03T00:00:00Z

Help Desk/Desktop Support Analyst

Wilmington, DE
onsite
Temporary
0 - 0 USD / Yearly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Wilmington, Delaware. This long-term contract position is ideal for a tech-savvy individual with a strong background in mobile device management and IT support. The role involves ensuring seamless operations of mobile technologies while adhering to security policies and compliance standards. Responsibilities: • Configure, deploy, and update mobile devices to support organizational needs. • Enforce security policies and ensure compliance across all mobile platforms. • Provide technical troubleshooting and support for mobile device issues. • Monitor device usage and performance, generating reports to inform decision-making. • Develop and deliver user training materials and documentation on mobile device usage. • Procure and manage inventory for mobile devices and related equipment. • Stay informed on the latest iOS and Android enterprise features and industry trends. • Manage relationships with third-party vendors, ensuring service level agreements are met.
2026-03-12T00:00:00Z

Help Desk/Desktop Support Analyst

Emigsville, PA
onsite
Permanent
80000 - 120000 USD / Yearly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes. Responsibilities: • Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability. • Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications. • Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting. • Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs. • Oversee system administration for Infor and Syteline, including finite supply chain and user support. • Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements. • Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes. • Administer Rhythm eComm systems, including credit card integration for Syteline. • Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.
2026-03-12T00:00:00Z

Service Desk Analyst

Philadelphia, PA
onsite
Permanent
55000 - 70000 USD / Yearly
We are looking for a Service Desk Analyst to join our team in Philadelphia, Pennsylvania. This role requires a proactive individual who can diagnose and resolve software issues while delivering exceptional customer service. The ideal candidate will manage technical inquiries, prioritize tasks effectively, and ensure smooth communication across all levels of the organization. Responsibilities: • Respond to and diagnose software issues through direct communication with clients and staff. • Research and resolve system problems, escalating complex cases to senior support staff. • Provide immediate solutions to straightforward technical issues. • Handle technical and non-technical calls, managing a volume of 40-60 inquiries daily. • Communicate effectively with employees across various levels of the organization. • Maintain detailed records of issues and solutions within service desk ticketing systems. • Collaborate with team members to ensure efficient problem resolution. • Utilize Microsoft Office applications, including Excel, Word, PowerPoint, Outlook, and Access, for documentation and reporting. • Uphold confidentiality and high ethical standards while working under pressure. • Adapt to flexible schedules and occasional overtime, including evenings and weekends.
2026-03-17T00:00:00Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly. Responsibilities:• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.• Offer guidance to users on the proper operation and usage of systems and equipment.• Recommend procurement strategies and provide technical specifications for departmental purchases.• Conduct regular assessments of the computing environment and propose improvements to technology and processes.• Participate in the evaluation, testing, and implementation of technical products, systems, and software.• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.
2026-03-03T00:00:00Z