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2 results for Help Desk Support Manager in Reading, PA
- Emigsville, PA
- onsite
- Permanent / Full Time
- 80000 - 120000 USD / Yearly
- We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Emigsville, Pennsylvania. This role requires expertise in Infor Syteline, Factory Track, and advanced reporting tools, as well as a strong background in system administration and troubleshooting. The ideal candidate will be dedicated to providing reliable technical support and developing solutions that enhance business processes.<br><br>Responsibilities:<br>• Administer and maintain Infor Syteline multi-tenant and multisite environments, ensuring optimal performance and reliability.<br>• Provide direct support and troubleshooting for Factory Track, including ShopFloor and mobility applications.<br>• Develop and manage Infor Birst spaces and dashboards, utilizing Syteline data through Infor Datalake for advanced reporting.<br>• Create custom reports and flexforms in Syteline, using compiled assemblies to meet organizational needs.<br>• Oversee system administration for Infor and Syteline, including finite supply chain and user support.<br>• Develop solutions using Mongoose, including stored procedures and custom methods, to address specific business requirements.<br>• Design and implement new forms, scripts, and methods in Syteline's Event System to streamline processes.<br>• Administer Rhythm eComm systems, including credit card integration for Syteline.<br>• Collaborate with teams to ensure effective system functionality and resolve technical issues promptly.
- 2026-04-21T00:00:00Z
- Eagleville, PA
- onsite
- Temporary to Hire
- 30 - 34 USD / Hourly
- We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization.<br><br>Responsibilities:<br>• Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently.<br>• Manage and prioritize incoming service tickets, adapting to changing priorities as needed.<br>• Diagnose and resolve technical problems related to hardware, software, and network systems.<br>• Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools.<br>• Collaborate with internal and external resources to address complex incidents and provide timely solutions.<br>• Communicate updates and resolutions to users regarding open service requests.<br>• Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base.<br>• Perform network troubleshooting to identify and resolve connectivity issues.<br>• Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations.<br>• Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
- 2026-04-03T00:00:00Z