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1 result for Help Desk Technician Ii in Rancho Cordova, CA
- Auburn, CA
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p>Seeking a reliable and customer-focused <strong>IT Support Specialist</strong> to provide onsite technical support at its Auburn, California location. This role is ideal for an IT professional who enjoys working directly with end users and providing hands-on support in a mission-driven, faith-based environment. The Auburn site is home to the organization's residents and staff, and the selected candidate will serve as the <strong>primary onsite technical resource 1 day each week.</strong> When local support needs are completed, the specialist may assist remotely with support tickets for the corporate office in the Bay Area. Additional responsibilities may include basic IT project work and technology asset organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide deskside and remote technical support to end users</li><li>Troubleshoot hardware, software, and connectivity issues</li><li>Assist users with Microsoft Office 365, Teams, and other business applications</li><li>Support mobile devices, including iPhones, iPads, and Samsung phones</li><li>Manage and resolve support requests through the ticketing system</li><li>Assist with small IT projects and technology inventory organization</li><li>Maintain a professional, patient, and service-oriented approach when working with users of varying technical skill levels </li></ul><p><strong>Technology Environment</strong></p><ul><li>Windows Operating Systems</li><li>Microsoft 365 (O365)</li><li>Microsoft Teams</li><li>Zendesk Ticketing System</li><li>ShoreTel and Teams Phone Systems</li><li>iPhones, iPads, and Samsung Devices</li><li>Salesforce</li></ul><p><br></p><p><strong>Ideal Candidate</strong></p><p>The ideal candidate is a local IT professional who enjoys helping others, can work independently, and takes pride in providing exceptional technology support. This position offers a flexible part-time schedule and the opportunity to support a meaningful organization serving its community.</p>
- 2026-07-31T00:00:00Z