<p>Our client is looking for a hands-on Technical Support & Systems Specialist who can operate comfortably between end-user support and core infrastructure. This role blends Tier 2/3 escalations with junior-level systems administration across Windows Server, Microsoft 365, and critical enterprise services.</p><p><strong>What You’ll Do</strong></p><ul><li>Serve as the escalation point for advanced Help Desk issues (access, server, performance).</li><li>Support and maintain Windows Server environments (on‑prem and/or cloud).</li><li>Administer Active Directory: users, permissions, and Group Policy.</li><li>Monitor and troubleshoot server availability, performance, and reliability.</li><li>Support Microsoft 365 tools including Exchange Online and SharePoint.</li><li>Troubleshoot complex Outlook, authentication, and access-related issues.</li><li>Assist with patching, updates, backups, and basic disaster recovery tasks.</li><li>Support network-related issues: VPN, DNS, DHCP, and basic routing.</li><li>Assist with conference room AV and video conferencing systems.</li><li>Contribute to documentation, process improvement, and environment standards.</li><li>Provide onsite support in Mount Olive, NC for infrastructure needs.</li></ul><p><br></p>
