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2 results for Product Support Specialist in Racine, WI

Customer Service Specialist

Saukville, WI
onsite
Permanent
65000 - 78000 USD / Yearly
Robert Half is partnering with a manufacturing client in the recruiting for an Customer Service Representative to join their team due to growth focused on the order fulfillment process. In this role, you will be responsible for managing the end-to-end order workflow, from entering and processing sales orders to ensuring inventory availability, coordinating purchases when inventory is low, preparing quotes, and tracking shipments to guarantee timely delivery. This position bridges the gap between sales, operations, and customers to deliver excellent service and accurate order execution. Key Responsibilities:<ul><li>Enter and process sales orders promptly, ensuring accuracy and alignment with current inventory levels.</li><li>Monitor inventory availability; coordinate with purchasing to reorder products as needed.</li><li>Provide quotes to customers, answer product or order-related inquiries, and deliver timely follow-up.</li><li>Track orders from entry through shipment and delivery, proactively informing customers of status updates or delays.</li><li>Liaise with warehouse, shipping, and purchasing teams to resolve issues and ensure on-time fulfillment.</li><li>Maintain comprehensive customer order files and document all communications for each transaction.</li><li>Work with the sales department to clarify customer requirements and confirm contract terms.</li><li>Investigate and resolve customer concerns related to orders, shipments, or inventory with professionalism.</li><li>Support process improvements to streamline order entry, inventory tracking, and customer communications.</li></ul>
2026-04-13T00:00:00Z

Web Content Specialist

Lake Forest, IL
onsite
Temporary
40 - 45 USD / Hourly
We are looking for a skilled Web Content Specialist to join our team in Mettawa, Illinois. In this long-term contract role, you will play a key part in maintaining and enhancing the digital presence of multiple brand websites. This position combines technical expertise with a keen eye for quality assurance and a curiosity for leveraging emerging technologies. Responsibilities: • Publish and update web content across multiple brand websites using enterprise-level platforms such as Adobe or Optimizely. • Build and configure landing pages, product detail pages, campaign assets, and navigational elements in alignment with established brand and UX standards. • Conduct thorough quality assurance checks to ensure content accuracy, compliance, and adherence to organizational standards. • Manage digital assets, including image optimization, metadata tagging, and file organization within the designated systems. • Collaborate with cross-functional teams to fulfill content requests and support marketing and e-commerce initiatives. • Monitor and analyze site performance and user engagement to identify opportunities for improvement. • Utilize AI tools and automation technologies to streamline routine tasks and enhance content quality. • Stay updated on compliance requirements and ensure all web content aligns with organizational policies. • Participate in ongoing training led by the Web Team Lead to continuously refine technical skills. • Troubleshoot and resolve technical issues related to web content publishing and site functionality.
2026-04-15T00:00:00Z