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3 results for Help Desk Tier 2 in Racine, WI
- Cary, IL
- onsite
- Temporary to Hire
- 33.25 - 38.5 USD / Hourly
- We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. <br> Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
- 2026-05-11T00:00:00Z
- Deerfield, IL
- onsite
- Temporary / Contract
- 23.75 - 27.5 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to provide onsite technical support in a manufacturing environment. This Long-term Contract opportunity is ideal for a dependable IT specialist who enjoys resolving end-user issues, maintaining a strong service mindset, and working across a broad range of desktop support needs. The role offers hands-on involvement with daily support operations while also contributing to device deployment and upgrade activities.<br><br>Responsibilities:<br>• Deliver in-person technical assistance to a local user population, addressing hardware, software, and access-related issues in a timely manner.<br>• Manage incoming service requests such as credential resets, application setup, connectivity troubleshooting, and support for collaboration platforms and business systems.<br>• Support workstation preparation and deployment efforts by imaging devices, installing updates, and resolving technical problems tied to operating system rollouts.<br>• Maintain clear, thorough communication with employees to ensure issues are understood, documented, and resolved with a high level of customer care.<br>• Troubleshoot Windows-based desktop environments and common productivity tools to minimize user downtime and improve day-to-day system performance.<br>• Work independently to diagnose and resolve a variety of Tier II support issues while escalating more complex problems when necessary.<br>• Perform occasional onsite technical tasks in operational areas while following required safety practices and wearing designated protective equipment.
- 2026-05-13T00:00:00Z
- Milwaukee, WI
- onsite
- Temporary to Hire
- 24.7 - 28.6 USD / Hourly
- We are looking for a Help Desk/Desktop Support Analyst to join a healthcare organization in Milwaukee, Wisconsin in a Contract to Permanent role. This position is ideal for a service-focused IT specialist who enjoys solving technical issues, supporting end users, and helping maintain a reliable desktop environment. The analyst will play a key role in delivering responsive support, improving service processes, and contributing to a collaborative help desk team while ensuring compliance with patient privacy standards.<br><br>Responsibilities:<br>• Respond to incoming support tickets and help desk calls, troubleshoot user issues, and escalate more complex problems when needed to minimize operational disruption.<br>• Diagnose hardware, software, and access-related concerns for employees and work toward strong first-contact resolution whenever possible.<br>• Perform account support tasks such as password resets, user provisioning and deactivation, and assignment of users and devices to the correct Active Directory groups.<br>• Install, configure, and maintain desktop applications, printers, and related settings while assisting with routine hardware and software updates.<br>• Monitor systems for viruses, spyware, and unauthorized applications, and take appropriate action to remove threats and protect the environment.<br>• Create and maintain clear knowledge base documentation to improve support consistency and help users and team members resolve common issues more efficiently.<br>• Provide guidance and coaching to other help desk staff by sharing technical knowledge and service best practices.<br>• Recommend and support process improvements that increase efficiency, scalability, and service quality across day-to-day support operations.<br>• Adapt to shifting priorities, assist across locations or teams as needed, and contribute to broader organizational goals under leadership direction.<br>• Follow all applicable legal, security, and compliance requirements, including standards related to patient confidentiality and data privacy.
- 2026-05-01T00:00:00Z