We are looking for a dedicated IT Security Specialist to join our team in Cambridge, Massachusetts. The ideal candidate will play a key role in maintaining the integrity, confidentiality, and security of data across our systems. This position requires a proactive individual with a strong background in cybersecurity and governance practices.<br><br>Responsibilities:<br>• Implement and monitor security protocols to ensure the protection of sensitive data and systems.<br>• Conduct regular audits and assessments to identify vulnerabilities and ensure compliance with data privacy regulations.<br>• Develop and enforce security policies and procedures to safeguard computer files and databases.<br>• Collaborate with cross-functional teams to address cybersecurity risks and enhance overall security posture.<br>• Analyze security incidents and provide recommendations for mitigation and prevention.<br>• Manage and maintain secure access controls for databases and information systems.<br>• Provide training and awareness programs to educate staff on cybersecurity best practices.<br>• Stay up-to-date with emerging threats and technologies to continuously improve security measures.<br>• Assist in the development and execution of governance strategies related to cybersecurity.<br>• Prepare detailed reports on security performance and compliance findings for management review.
We are looking for a dedicated Systems Security Administrator to join our team on a contract basis. In this role, you will play a vital part in safeguarding our systems and ensuring compliance with security standards in a hybrid environment that spans on-premises, cloud, and remote systems. Based in Cranston, Rhode Island, this position offers an excellent opportunity to contribute to both the operational and strategic aspects of security in a healthcare-regulated setting.<br><br>Responsibilities:<br>• Configure and manage endpoint security for Windows, macOS, and mobile devices, ensuring protection across all platforms.<br>• Oversee patch management and address vulnerabilities for servers, endpoints, and cloud infrastructure.<br>• Administer identity and access controls, including conditional access and privileged access, while securing non-human identities like service principals.<br>• Manage and maintain firewall configurations, edge rules, and secure remote access in collaboration with network and infrastructure teams.<br>• Coordinate with third-party security vendors to enhance monitoring capabilities and close security gaps.<br>• Harden servers and cloud workloads using industry-standard baselines, maintaining comprehensive documentation of security standards.<br>• Implement and refine data governance and information protection controls using tools like Microsoft Purview.<br>• Support the security of public-facing web applications and APIs, ensuring secure configurations and proper access controls.<br>• Assist in incident response planning, ransomware recovery strategies, and disaster recovery exercises.<br>• Develop and maintain security policies, runbooks, and audit documentation while automating repetitive tasks with scripting tools like PowerShell or Python.
We are looking for a skilled Business Analyst to join our team in Watertown, Massachusetts. This is a long-term contract position that requires a proactive, detail-oriented individual with expertise in Salesforce and project coordination. The ideal candidate will excel at working cross-functionally, building user stories, and ensuring seamless collaboration across teams.<br><br>Responsibilities:<br>• Develop detailed user stories to support Salesforce enhancements and modifications.<br>• Analyze and validate data, addressing decision trees and related inquiries.<br>• Coordinate and schedule meetings, including roadshows to facilitate project communication.<br>• Track and manage action items arising from collaborative sessions with stakeholders.<br>• Conduct gap analyses to identify areas for improvement and ensure alignment with business needs.<br>• Review and organize documentation to support decision-making processes.<br>• Facilitate cross-functional collaboration to drive project success.<br>• Provide support in customer service initiatives, particularly in call center environments.
Position Purpose:<br><br>The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk.<br><br><br>Key Responsibilities:<br><br>· Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues.<br><br>· Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word).<br><br>· Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation.<br><br>· Monitor and respond to tickets via the help desk system within established SLAs.<br><br>· Assist with VPN, MFA, and SSO issues.<br><br>· Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center.<br><br>· Perform routine system maintenance, updates, and security compliance checks.<br><br>· Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom).<br><br>· Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement.<br><br>· Provide clear, friendly, and effective communication to users at all technical levels.<br><br>· Document troubleshooting steps, resolutions, and knowledge-base articles.<br><br>Required Skills & Experience:<br><br><br>· 3+ years of experience in an IT help desk or technical support role.<br><br>· Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications.<br><br>· Experience with Active Directory, Azure AD, MFA, and identity management.<br><br>· Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.).<br><br>· Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi).<br><br>· Strong customer service mindset and ability to multitask.<br><br>· Excellent communication and interpersonal skills.<br><br>· Ability to work independently and as part of a team.<br><br>· Problem-solving mindset with attention to detail.<br><br>· Strong organizational skills and ability to prioritize work.<br><br>· Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A+, Network+, or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
We are looking for a detail-oriented HRIS Data Analyst to join our team in Kingston, Rhode Island. In this long-term contract role, you will play a vital part in bridging the gap between Human Resources and Information Technology, ensuring that HR systems run efficiently and effectively. This position offers an exciting opportunity to apply your analytical expertise while contributing to data-driven decision-making and system improvements.<br><br>Responsibilities:<br>• Act as a key liaison between Human Resources and Information Technology teams to address system-related needs and challenges.<br>• Analyze and interpret HR data to provide actionable insights and support strategic decision-making processes.<br>• Perform system configurations, conduct user acceptance testing, and provide technical support to HR and Records teams.<br>• Utilize tools and techniques to identify variances, investigate discrepancies, and ensure the reliability of HR systems.<br>• Maintain the accuracy, integrity, and confidentiality of HR system data and processes.<br>• Collaborate on integration projects and resolve system-related issues effectively.<br>• Generate statistical reports and analytics to inform business strategies and HR initiatives.<br>• Provide guidance and training to HR staff and system users for optimal system utilization.<br>• Ensure compliance with organizational policies and data security standards in all HR system operations.
<p>Become a key member of the Compliance Team, focusing on protecting the integrity of the financial systems by monitoring, reviewing and analyzing alerts for potential money laundering activities. The analyst will be instrumental in insuring that our firm adheres to all applicable laws, regulations and guidelines related to Anti-Money Laundering (AML) and counter-terrorist financing (CTF). </p><p>Key Responsibilities </p><p>· Conduct thorough investigations on alerts generated from transaction monitoring systems to identify unusual patterns or suspicious activity</p><p>· Analyze client transactional behavior against expected norms and investigate inconsistencies </p><p>· Follow up on flagged transactions and conduct due diligence to ascertain their legitimacy </p><p>· Document findings in a clear and concise manner for review by senior compliance staff </p><p>· Coordinate with other departments to collect necessary information as needed </p><p>· Maintain current understanding of AML regulations and be able to apply them effectively </p><p>· Participate in regular training sessions to stay updated with new regulatory requirements and best practices in AML compliance </p><p>Requirements </p><p>· Bachelor’s Degree, ideally in Accounting, Finance, Business, Economics, Legal Studies, Criminal Justice or a related field - May 2026 graduates are encouraged to apply! </p><p>· Strong analytical skills with attention to detail and accuracy </p><p>· Ability to work in a production environment with minimum thresholds for key performance indicators (KPIs) on a scorecard system </p><p>· Familiarity with technology and an ability to toggle between applications </p><p>· Excellent communication skills both written and verbal; the ability to communicate complex concepts </p><p>· Ability to work independently </p><p><br></p>
<p>Position Overview</p><p> The Business Operations Analyst II supports customer service operations by delivering reliable operational analysis performance reporting and insights within a regulated utility environment. With moderate autonomy this role analyzes customer service data monitors operational and compliance driven KPIs and maintains established dashboards and reporting solutions to support day to day operations forecasting and staffing decisions. The analyst partners with business and technical stakeholders to identify trends risks and root causes affecting service delivery while ensuring data accuracy documentation and regulatory readiness across reporting and analytics.</p><p> ________________________________________</p><p> Key Responsibilities</p><p> - Analyze customer services operational data including call volume handle time service levels backlog billing accuracy and customer satisfaction metrics</p><p> - Develop and maintain dashboards scorecards and recurring reports for leadership and operational teams</p><p> - Monitor key performance indicators KPIs related to customer experience efficiency and compliance</p><p> - Identify trends risks and root causes impacting customer performance and service delivery</p><p> - Partner with business stakeholders to translate operational needs into analytical requirements</p><p> - Perform adhoc analyses in support of customer service operations performance monitoring and continuous improvement</p><p> - Ensure accuracy consistency and transparency of reporting and documentation</p><p> - Assist with data preparation for regulatory reporting or audits related to customer service performance</p><p><br></p>