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6 results for Customer Experience Marketing Manager in Providence, RI

Account Based Marketing Manager

Burlington, MA
onsite
Permanent / Full Time
128000 - 150000 USD / Yearly
Product Marketing Manager with 10+ years of relevant product marketing experience within an industrial manufacturing company needed for a full-time, fully onsite position in Wilmington MA. MUST have product marketing experience within an industrial manufacturing company. Salary is 128-150K with some flex if needed depending on qualifications. Are you a detail-driven product marketing professional who thrives at the intersection of strategy, execution, and cross-functional collaboration? An established organization is seeking a Product Marketing Manager to lead product lifecycle initiatives from launch through end-of-life, with a strong focus on customer experience, operational excellence, and sales enablement. In this role, you will partner closely with sales, channel partners, engineering, manufacturing, and marketing to bring products to market successfully, support revenue growth, and continuously improve customer-facing processes. This is an excellent opportunity for someone with strong business acumen, technical understanding, and a hands-on approach to product marketing. What You’ll Do<ul><li>Manage the full product lifecycle across a broad product portfolio, from product release through end-of-life.</li><li>Lead the new product introduction process for sales, partnering with marketing to launch campaigns and equip sales and channel teams with the tools to win business.</li><li>Develop and drive pricing strategy, partnering with customer-facing teams to support informed, strategic pricing decisions.</li><li>Oversee product and marketing systems, collaborating with engineering and manufacturing to ensure alignment and accuracy.</li><li>Manage and enhance the new product samples program to improve efficiency and customer impact.</li><li>Create product-related content for training, engagement, and sales enablement, ensuring readiness of complete product deliverables.</li></ul>
2026-05-12T00:00:00Z

Customer Service Representative

Burlington, MA
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a busy customer operations team. This long-term contract position is ideal for someone who enjoys managing customer needs, coordinating order activity, and delivering responsive service in a fast-moving environment. The person in this role will act as a key point of contact for customers and internal partners, helping ensure orders move efficiently from request through resolution while maintaining accuracy and compliance. Responsibilities: • Serve as a primary contact for customers and internal teams, providing timely updates and attentive support across the full order lifecycle. • Enter and manage orders for products, software, and project-related requests with a high level of accuracy while following established booking and documentation standards. • Track open, delayed, and held orders, address exceptions proactively, and coordinate next steps to keep commitments on schedule. • Handle customer concerns from initial intake through resolution, investigating underlying issues and driving effective outcomes. • Research problems related to shipping, invoicing, production, and scheduling, then work with the appropriate teams to remove barriers and restore progress. • Review customer agreements and commercial terms to confirm order handling aligns with contractual obligations and internal compliance requirements. • Maintain regular communication with customers who have staged releases, blanket purchase orders, or orders requiring follow-up to ensure expectations remain clear. • Partner closely with cross-functional groups involved in the quote-to-cash process to balance service quality, operational needs, and business priorities. • Contribute ideas that improve workflow efficiency, reduce repeat issues, and strengthen the overall customer experience.
2026-05-21T00:00:00Z

Marketing Enablement Associate

Boston, MA
onsite
Permanent / Full Time
85000 - 100000 USD / Yearly
I'm recruiting for a Marketing Enablement Associate role at a well-established, privately owned global investment management firm. This is a great opportunity for someone looking to grow their career at the intersection of marketing, client reporting, and financial services. This is a hybrid role, 3-4 days in office. What You'll Be Doing:• Managing client reporting across daily, monthly, quarterly, and ad-hoc deliverables• Maintaining and updating content on external websites and client-facing platforms• Supporting relationship managers with client queries and reporting needs• Collaborating with Technology teams on system enhancements and UAT• Working within a Sales Enablement platform (Seismic) to build and optimize content• Coordinating longer-term projects including financial statements and board reporting What They're Looking For:• 3–5+ years of experience in investment management or a related field• Seismic experience is a Must
2026-05-21T00:00:00Z

Head of Marketing

Canton, MA
onsite
Permanent / Full Time
150000 - 175000 USD / Yearly
Head of Marketing with 10+ years of B2B experience needed for a full-time, hybrid flexible position in Greater Boston. Must have 5+ years of experience in a leadership position so prior people management/development experience is required. Must have strong expertise across demand gen and lead gen, keep knowledge of modern marketing channels, and experience managing modern tech stacks including automation, analytics, and AI tools. Experience in the meetings, events, and destination management spaces is preferred. Hubspot and Salesforce experience required. Salary is 150-175K. The Head of Marketing, reporting to the CEO, is a strategic leader responsible for developing and executing the company’s marketing strategy, driving demand generation, and building brand awareness. This player-coach role leads and mentors the marketing team, oversees operations across paid, owned, and earned channels, and ensures strong execution of marketing campaigns. Key responsibilities include:<ul><li>Setting and aligning marketing strategies with business goals and supporting quarterly planning.</li><li>Overseeing the marketing budget, vendor management, and ROI analysis.</li><li>Leading demand generation initiatives, optimizing lead journeys, and collaborating closely with Sales to drive pipeline growth.</li><li>Managing strategies for website performance, SEO, and conversion optimization.</li><li>Directing marketing operations and analytics across platforms such as HubSpot and Salesforce, and leveraging data and insights for continuous improvement.</li><li>Overseeing content, creative, and brand strategy to ensure consistency and quality across all channels and materials.</li><li>Leading PR, partnerships, and experiential marketing efforts, including trade shows and post-event analysis.</li><li>Implementing AI-enabled solutions to enhance campaign speed, consistency, and effectiveness while protecting brand integrity.</li></ul>
2026-05-12T00:00:00Z

Sales Support Manager

Framingham, MA
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Sales Support Manager to lead day-to-day support operations that strengthen retail sales execution and improve service for customers and internal teams in the Framingham, Massachusetts area. This role oversees a small support team, coordinates closely with sales partners, and helps keep pricing, item information, forecasts, and customer-facing materials organized and accurate. The ideal candidate brings leadership experience, strong communication skills, and a background in sales support within consumer products, brokerage, or specialty food environments. Responsibilities:• Guide and coach a team of sales support professionals, setting priorities and promoting consistent, high-quality execution.• Work closely with the sales organization to align operational support with customer goals, promotional plans, and revenue objectives.• Refine and manage core support activities such as deductions, rebate tracking, demand forecasting, item onboarding, and customer portal administration.• Assemble customer presentations, coordinate product sample requests, and prepare materials that help the sales team present effectively.• Oversee pricing updates, product record changes, and outbound communications to ensure customers receive timely and accurate information.• Maintain dependable customer, manufacturer, and product data across business systems to support reporting and daily operations.• Balance requests from clients, customers, and internal departments while keeping deadlines on track in a fast-moving business setting.• Monitor support workflows and identify opportunities to improve efficiency, accuracy, and responsiveness across the team. For immediate consideration, please call me directly 508-205-2127 Eric Lebow
2026-04-24T00:00:00Z

Member services supervisor

Milford, MA
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Member Services Supervisor to oversee a high-quality experience for members while guiding day-to-day service operations. This role combines team leadership, process improvement, and direct coordination of member programs to strengthen satisfaction, accuracy, and long-term engagement. The ideal candidate brings strong communication skills, sound judgment, and the ability to manage service activities in a fast-paced office environment. Responsibilities:• Direct membership lifecycle activities, ensuring smooth enrollment, account maintenance, and separation processes with careful attention to service quality and accuracy.• Coordinate the planning and support of member-facing activities such as meetings, training sessions, and industry events, representing the organization in a thorough and attentive manner.• Create and refine engagement initiatives that improve the member experience, encourage continued participation, and support retention goals.• Review service metrics and member input to uncover patterns, identify gaps, and propose practical improvements to internal workflows.• Manage projects focused on strengthening member service operations, working closely with internal departments and outside vendors to deliver effective solutions.• Coach, train, and support team members on service procedures, systems usage, and performance expectations, including ongoing development and feedback.• Keep member communications, website materials, and vendor-related documents current, accurate, and aligned with operational needs.• Maintain precise member records in business systems and recommend upgrades or process changes that improve efficiency, including enhancements related to ticketing and member management platforms. For immediate consideration please call me directly, 508-205-2127 Eric Lebow
2026-05-15T00:00:00Z