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5 results for Call Center Lead in Providence, RI

Contact call center representative

Uxbridge, MA
onsite
Permanent / Full Time
46000 - 65000 USD / Yearly
We are looking for a customer-focused Contact Call Center Representative (5+ years of experience could be more lead or supervisor level) to support clients and internal branch teams. In this role, you will handle a mix of inbound and outbound communications, resolve account-related concerns, and deliver knowledgeable guidance on consumer banking products and services. The ideal candidate brings strong judgment, clear communication, and the ability to stay organized in a high-volume environment while maintaining service quality and customer satisfaction. Responsibilities:• Manage incoming and outgoing customer calls while delivering detail-oriented service that supports satisfaction, retention, and sales goals.• Provide day-to-day assistance to branch employees through the branch support line, including help with system navigation, procedural questions, online banking resources, and approval follow-up.• Investigate customer concerns thoroughly and take timely action to resolve issues, escalating complex matters when appropriate.• Maintain up-to-date knowledge of deposit accounts, transaction services, internal procedures, and applicable regulatory guidelines to ensure accurate support.• Identify opportunities to recommend relevant consumer banking products and services based on customer needs and current promotional initiatives.• Meet established performance expectations for quality assurance, service levels, accuracy, and cross-selling results in a fast-paced call center setting.• Support additional service operations by providing teller or switchboard coverage when business needs require it.• Use active listening and thoughtful questioning to understand customer concerns, address objections, and guide conversations toward effective solutions. For immediate consideration, Please call me directly 508-205-2127 Eric Lebow
2026-04-24T00:00:00Z

Communications Lead III

Providence, RI
remote
Temporary / Contract
35 - 40 USD / Hourly
We are looking for a Communications Lead to shape and deliver communication strategies that support large-scale technology and business initiatives. This Long-term Contract position will focus on turning complex updates into clear, audience-appropriate messages for employees, leaders, and external stakeholders while helping drive engagement and confidence across the organization. This role is remote with occasional travel to the Allentown, PA office and works closely with cross-functional teams to maintain consistency, clarity, and alignment in every communication. Responsibilities:• Design and carry out communication plans for major IT and operational programs, ensuring information is delivered clearly, consistently, and at the right time.• Convert technical project details into practical messaging that employees, leaders, and customer-facing groups can easily understand and act on.• Provide strategic guidance to project sponsors and IT leadership on communication timing, stakeholder impact, and potential change-related risks.• Partner with communications, HR, operations, and leadership teams to coordinate content reviews, secure approvals, and maintain message consistency.• Develop written materials for multiple channels, including leadership updates, employee communications, stakeholder messaging, and customer-facing content.• Collaborate with operational teams and business partners to support integrated communication efforts tied to implementation activities and customer experience goals.• Track audience feedback and adoption concerns, then refine messaging approaches to improve understanding and engagement.• Oversee communication project plans, monitor related budgets, and evaluate vendor-supported distribution performance to identify and implement improvements.
2026-05-01T00:00:00Z

Customer Service Representative

Milford, MA
remote
Temporary / Contract
18 - 20 USD / Hourly
Responsibilities include:- Customer service- Email correspondence- Processing orders- Order entry (high volume)- Collaborating with sales team and customers- Ensuring timely delivery of orders- ERP experience is a MUST!- Ability to work in a fast paced environment Start Date: Asap!Duration: 1 yearHours: 8:30am-5pm | M-FWork type: RemotePay Rate: $18-$20 (based on experience)
2026-05-01T00:00:00Z

Customer Service Rep

Worcester, MA
onsite
Permanent / Full Time
52000 - 56000 USD / Yearly
We are looking for an experienced Customer Service Representative to join our team in the Greater Worcester County area. This role requires a detail-oriented individual who excels in managing customer interactions and ensuring seamless order processing to meet business needs. The ideal candidate will thrive in a fast-paced environment and demonstrate strong communication and organizational skills. Responsibilities:• Process customer orders accurately through data entry and maintain order records.• Communicate effectively with customers to address inquiries, resolve issues, and provide updates on orders.• Coordinate scheduling with transportation carriers to ensure timely shipping and delivery.• Monitor inventory levels and collaborate with relevant teams to manage substitutions and revisions.• Serve as a liaison between warehouse staff, sales teams, and management to address pricing, inventory, and customer concerns.• Interact with external carriers to confirm load availability and coordinate customer pickups.• Maintain and update customer databases to manage advanced shipping notices and routing requests.• Handle multiple tasks simultaneously while maintaining accuracy and efficiency in a fast-paced setting.• Facilitate customer satisfaction by responding to feedback and implementing solutions to improve processes. **For immediate consideration, please reach out to me ASAP. Eric Lebow 508-205-2127- we can do a quick resume review! **
2026-04-13T00:00:00Z

Client Services Specialist

Boston, MA
onsite
Temporary / Contract
30 - 32 USD / Hourly
This position supports the Investment Consulting Services team with a blend of operational and administrative responsibilities. The role acts as a liaison with investment managers, vendors, custodians, and clients, handling client paperwork (brokerage accounts, agreements, trade authorizations), tracking and logging financial transactions, and coordinating compliance for client documentation. Additional duties include preparing tax packages, supporting client meetings, organizing financial documents, and facilitating communications between clients and staff. Key Qualifications & Experience to Target: Associate’s Degree or higher (Bachelor’s preferred but not required). Minimum 2 years of administrative support experience in a detail oriented services environment; prior experience in wealth management, investment, or tax/accounting firms is strongly preferred. Strong client service orientation, professionalism, and teamwork mindset. High attention to detail, process-orientation, and ability to manage transactional accuracy/compliance. Proven ability to manage multiple deadlines independently and proactively. Superior communication skills (both verbal and written) for working with internal and external stakeholders of varying seniority. Advanced proficiency in Microsoft Excel and PowerPoint. Solid experience with Teams, Word, and Outlook. Demonstrated experience tracking transactions, preparing or filing sensitive client documentation, and organizing meetings/materials. Comfort working in a fast-paced, high-accountability environment.
2026-04-30T00:00:00Z