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13 results for Help Desk Tier 2 in Princeton, NJ

Help Desk/Desktop Support Analyst

New York, NY
onsite
Permanent / Full Time
100000.00 - 110000.00 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical support for employees in New York, New York. This position focuses on maintaining a reliable end-user computing environment across devices, collaboration platforms, identity systems, and cloud-based tools. The ideal candidate brings a strong service mindset, practical troubleshooting ability, and experience supporting modern workplace technologies in a fast-paced setting. Responsibilities: • Resolve day-to-day technical issues involving computers, operating systems, business applications, connectivity, Microsoft 365, and other cloud services. • Oversee administration of Microsoft 365 tools such as Outlook, Teams, OneDrive, SharePoint, Office applications, and Copilot to ensure stable user access and productivity. • Manage identity and access functions within Microsoft Entra ID, including account and group maintenance, authentication controls, single sign-on, and secure access governance. • Support device management programs through Microsoft Intune and Jamf by handling enrollment, compliance enforcement, software rollout, updates, and mobile device administration. • Assist employees with enterprise AI tools, including Microsoft Copilot, ChatGPT, Claude, and related platforms, while encouraging effective and responsible usage. • Coordinate onboarding and offboarding activities by provisioning accounts, preparing devices, assigning licenses, and reviewing access permissions. • Provide support for meeting room and collaboration technologies, including Zoom Rooms, Microsoft Teams Rooms, Crestron, and Cisco solutions. • Keep asset records, support documentation, knowledge articles, and operational procedures accurate and up to date. • Contribute to infrastructure, cloud, automation, and technology implementation initiatives in partnership with internal stakeholders and external vendors. • Participate in after-hours coverage and scheduled on-call support when needed.
2026-07-09T20:43:37Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
20.00 - 22.00 USD / Hourly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-07-17T07:04:14Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
- USD / Hourly
We are looking for an L1 Help Desk Technician to provide hands-on and remote technical support for employees in Fort Washington, Pennsylvania. This contract opportunity with permanent potential is ideal for someone who enjoys resolving day-to-day desktop and user issues in a Microsoft-centered environment while delivering dependable support to both office-based and remote staff. The position focuses on first-level troubleshooting, device readiness, ticket management, and responsive customer service in a Dell-based workplace. Responsibilities: • Deliver first-line technical assistance to employees working onsite and remotely, resolving common hardware, software, and access-related issues. • Manage incoming support requests through a ticketing queue, documenting updates clearly and advancing unresolved matters when needed. • Provide user support primarily through remote tools and messaging, while also assisting with occasional phone-based requests. • Diagnose and fix routine desktop and laptop problems, including break/fix support for Windows-based systems and standard business applications. • Set up and prepare end-user devices for deployment, ensuring equipment is ready for daily use. • Perform regular checks of core office technology each morning and afternoon to help identify issues before they affect users. • Support account and access tasks within Active Directory and related Microsoft tools as part of day-to-day service desk activities. • Work closely with the local IT team to maintain reliable support coverage for a workforce split between office and remote operations.
2026-07-16T16:39:41Z

Help Desk/Desktop Support Analyst

Bethlehem, PA
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical assistance for a healthcare organization in Bethlehem, Pennsylvania. This Long-term Contract position supports day-to-day end user needs by resolving technology issues, managing access in a hybrid Active Directory and Azure environment, and preparing equipment for new and existing staff. The ideal candidate brings a service-focused approach, solid troubleshooting ability, and comfort working with Windows systems, Office 365, and help desk tools. Responsibilities: • Deliver first-line technical support for computer, software, and connectivity issues affecting employees. • Diagnose and address problems involving Windows operating systems, Office 365 applications, and related workplace technology. • Administer user access tasks in Active Directory and Azure AD, including password assistance and account setup or removal. • Prepare, deploy, and configure desktops, laptops, and mobile devices for staff use. • Support employee onboarding and offboarding by coordinating device readiness and system access. • Record incidents, troubleshooting steps, and outcomes accurately within the service desk platform. • Route advanced or unresolved issues to senior IT team members when additional expertise is required. • Track and maintain inventory levels for IT hardware, peripherals, and support supplies. • Balance multiple incoming requests effectively while meeting service expectations and deadlines. • Participate in assigned training and assist with additional support duties aligned with the needs of the IT team.
2026-07-30T15:33:48Z

Help Desk/Desktop Support Analyst

Jamaica, NY
onsite
Temporary / Contract
19.79 - 24.00 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide day-to-day technical assistance for end users in Jamaica, New York. This Long-term Contract position focuses on delivering responsive support across desktop systems, user accounts, productivity tools, and common hardware issues. The ideal candidate will combine strong troubleshooting skills with a service-oriented approach to ensure employees receive timely and effective technical help. Responsibilities: • Manage incoming support requests by logging issues accurately, maintaining ticket records, and escalating unresolved problems to the appropriate teams. • Provide hands-on and remote support for Windows 10 and Windows 11 devices, resolving system performance and usability concerns. • Assist users with Microsoft 365 applications such as Outlook and Teams, including access issues, configuration questions, and basic functionality support. • Perform routine Active Directory tasks, including password changes, account unlocks, and other entry-level user account administration. • Diagnose and resolve technical problems involving desktops, laptops, printers, peripherals, installed software, and network connectivity. • Install approved applications and updates while ensuring end-user systems remain compliant with support standards. • Deliver clear, detail-oriented assistance to employees with different levels of technical familiarity, maintaining a positive support experience.
2026-07-23T18:33:54Z

Network Engineer

Allentown, PA
onsite
Temporary to Hire
47.50 - 55.00 USD / Hourly
We are looking for a Network Engineer to join a paper and packaging organization in Allentown, Pennsylvania in a contract-to-permanent role. This position focuses on strengthening and supporting a complex enterprise network environment, with an emphasis on Cisco infrastructure, security platforms, and reliable connectivity across multiple locations. The ideal candidate will bring deep technical expertise, a practical approach to troubleshooting, and the ability to help shape scalable network standards and architecture. Responsibilities: • Administer and support enterprise network infrastructure, including Cisco routing, switching, wireless, and security technologies across a multi-site environment. • Evaluate network capacity and business needs to help design, implement, and enhance secure, resilient architecture solutions. • Oversee network hardware, software tools, and related platforms to maintain stability, availability, and operational performance. • Monitor network health, investigate incidents, and deliver Tier 2 support for escalated service requests and infrastructure events. • Create and maintain clear technical documentation for installations, configurations, standards, and operational procedures. • Identify opportunities to improve efficiency through automation, standardization, and adoption of practical network administration tools. • Apply and reinforce infrastructure best practices, departmental policies, and technical governance requirements. • Maintain issue tracking records and technical knowledge resources to support faster diagnosis and resolution of recurring problems. • Stay informed on evolving networking and security technologies and recommend improvements aligned with organizational needs. • Support secure segmentation, firewall administration, and environment upgrades or code-level changes where required.
2026-07-21T14:53:43Z

IT Generalist (w/ Salesforce)

River Edge, NJ
onsite
Permanent / Full Time
90000.00 - 100000.00 USD / Yearly
We are seeking a hands-on IT Generalist to join a collaborative IT team. This is a great opportunity for someone who enjoys wearing multiple hats, with a primary focus on Salesforce administration while also providing day-to-day IT support across the organization. Responsibilities Salesforce Administration (Approximately 60%)<ul><li>Administer, maintain, and troubleshoot the Salesforce platform.</li><li>Configure and enhance Salesforce by creating reports, dashboards, custom fields, workflows, automations, and other system enhancements.</li><li>Modify and maintain questionnaires, task sets, matter plans, merge documents, cross-object field mappings, and Flow automations.</li><li>Ensure data integrity through ongoing maintenance and cleanup.</li><li>Generate scheduled and ad hoc reports to support business needs.</li><li>Train new and existing users on Salesforce functionality and best practices.</li><li>Continuously identify opportunities to improve system efficiency and maximize platform capabilities.</li></ul>IT Support (Approximately 40%)<ul><li>Provide technical support to end users in collaboration with managed service providers and technology vendors.</li><li>Configure and deploy computers and equipment for new employees.</li><li>Troubleshoot hardware and general IT issues.</li><li>Coordinate with vendors to maintain and improve technology systems.</li><li>Procure and manage IT hardware as needed.</li><li>Serve as a reliable technical resource for staff, helping ensure smooth day-to-day technology operations.</li><li>Support a variety of IT systems, hardware, and end-user technologies.</li><li>Occasional travel to regional office locations may be required.</li></ul>
2026-07-15T12:43:46Z

Sr. Accountant

Ewing, NJ
onsite
Permanent / Full Time
75000.00 - 85000.00 USD / Yearly
A rapidly expanding manufacturing company is adding a newly created Senior Accountant position to support its continued growth. This is an excellent opportunity for an accounting candidate who wants tolearn grow within a thriving organization.Key Responsibilities<ul><li>Play a hands‑on role in the monthly close process, including journal entries, reconciliations, and variance analysis.</li><li>Assist in preparing monthly financial statements and management reporting.</li><li>Ensure accuracy, compliance, and timely processing across all general accounting functions.</li></ul>
2026-07-17T12:48:43Z

IT Application Support Specialist

New York, NY
onsite
Temporary to Hire
31.66 - 36.66 USD / Hourly
We are looking for an IT Application Support Specialist to support daily application performance and help employees work efficiently across critical business systems in New York, New York. This contract position with permanent potential is ideal for someone who enjoys solving technical issues, improving operational reliability, and partnering with users to keep warehouse and order-related processes running smoothly. The role will focus on application troubleshooting, integration monitoring, process analysis, and user enablement within a fast-paced cosmetics environment. Responsibilities: • Resolve application and system issues that affect day-to-day operations, minimizing downtime and restoring service quickly. • Investigate recurring incidents, determine underlying causes, and apply lasting fixes that improve overall system stability. • Oversee interfaces between connected platforms, address failed transactions, reprocess documents when needed, and coordinate with appropriate teams to close issues. • Compare and reconcile inventory data and transaction records across systems to support accurate fulfillment and timely order processing. • Review warehouse workflows, map current-state processes, and identify practical opportunities to improve efficiency and consistency. • Create clear user guides and training resources, then deliver instruction that supports compliance with established operating procedures. • Act as a functional expert on application configuration and operational best practices related to shipping, receiving, picking, and put-away activities. • Collaborate with business and technical stakeholders to document issues, communicate resolution progress, and support ongoing application performance. • Assist with hardware and access-related support needs as they relate to end-user productivity and system usage. • Contribute to continuous improvement efforts by identifying trends in support activity and recommending preventive measures.
2026-07-21T13:58:39Z

Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
- USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in a healthcare environment in Philadelphia, Pennsylvania. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering responsive support across Windows-based systems. The ideal candidate brings practical experience with hardware troubleshooting, account administration, and desktop imaging while ensuring a smooth day-to-day technology experience for staff. Responsibilities: • Provide technical assistance for desktop computers, workstations, and peripheral devices, diagnosing issues and restoring functionality in a timely manner. • Install, configure, and support Windows 10 systems to ensure consistent performance, security, and usability for end users. • Manage user accounts and access requests within Active Directory, including password resets, permissions updates, and basic account maintenance. • Perform desktop imaging, system setup, and equipment deployment for new and existing employees across the organization. • Troubleshoot hardware-related problems involving PCs, monitors, docking stations, printers, and other end-user equipment. • Document support activities, recurring issues, and resolution steps to improve service efficiency and knowledge sharing. • Coordinate device replacements, software installations, and workstation upgrades in alignment with operational needs. • Escalate complex incidents when necessary and collaborate with broader IT teams to achieve timely resolution.
2026-07-16T17:18:35Z

PC Technician

New Brunswick, NJ
onsite
Temporary / Contract
24.70 - 28.60 USD / Hourly
We are looking for a PC Technician to support day-to-day hardware and device operations for a healthcare environment in New Brunswick, New Jersey. This Long-term Contract position focuses on maintaining reliable workstation performance, resolving technical issues efficiently, and assisting end users with equipment-related needs. The role is well suited for someone who is hands-on with computer hardware, cabling, and device deployment across a busy operational setting. Responsibilities: • Install, configure, and troubleshoot desktop computers, peripherals, and related hardware used across the facility. • Provide hands-on support for Dell systems, Apple devices, and other endpoint equipment to keep users productive. • Perform cable runs, workstation connections, and basic hardware setup for new or relocated equipment. • Diagnose device failures and replace components such as monitors, keyboards, docking stations, and internal PC parts as needed. • Set up, image, and deploy computers while confirming proper connectivity and functionality before release to staff. • Respond to service requests in a timely manner and document completed work, equipment updates, and support activities. • Assist with inventory tracking, device staging, and hardware moves to support ongoing operational needs. • Coordinate with internal technical teams when issues require escalation or additional system-level support.
2026-07-21T21:24:02Z

SAP S4 S2P Enablement & Support Specialist

Secaucus, NJ
remote
Temporary / Contract
51.46 - 59.59 USD / Hourly
We are looking for an experienced SAP S4 S2P Enablement & Support Specialist to support business users within a retail fashion environment in Secaucus, New Jersey. This Long-term Contract position focuses on strengthening day-to-day Source-to-Pay operations for finished goods while improving user adoption, process consistency, and operational performance. The role is well suited for a business-facing SAP specialist who can bridge procurement processes and system support across Procurement, Inbound Logistics, and reporting activities. Responsibilities: • Provide front-line assistance to business teams using SAP S/4HANA and Fiori for Source-to-Pay processes related to finished goods. • Guide Procurement, Inbound Logistics, and reporting users through issue resolution, process questions, and system-related troubleshooting. • Identify recurring process gaps, system defects, and improvement opportunities, then route them to the appropriate SAP support teams for follow-up. • Promote effective system usage by helping users adopt standard processes and best practices within the SAP S/4HANA Fashion Suite environment. • Partner with stakeholders to improve process execution and support ongoing optimization across procurement-related workflows. • Monitor user concerns and operational trends to recommend practical enhancements that improve efficiency and business outcomes. • Serve as a key liaison between business users and technical support resources to ensure timely communication and issue management.
2026-07-16T20:38:44Z

Cybersecurity Operations Manager

Eatontown, NJ
remote
Temporary to Hire
80.00 - 125.00 USD / Hourly
Manager, Cybersecurity OperationsOverviewWe are seeking an experienced Manager of Cybersecurity Operations to lead and optimize enterprise security monitoring, incident response, and threat management capabilities. This individual will serve as the primary liaison between internal technology teams and an outsourced Security Operations Center (SOC) partner, ensuring the delivery of effective, scalable, and business-aligned cybersecurity services.The ideal candidate will combine strong technical security expertise with leadership, vendor management, incident response coordination, and continuous improvement of security operations programs. This is a remote, contract-to-hire position for an industry-leader in New Jersey. Key Responsibilities<ul><li>Manage the relationship with a third-party Security Operations Center (SOC) and security services providers.</li><li>Oversee daily cybersecurity operations, monitoring service delivery, alert handling, investigations, and operational performance.</li><li>Establish, track, and continuously improve security service metrics, KPIs, and SLA performance.</li><li>Lead recurring operational and strategic reviews with security partners and internal stakeholders.</li><li>Coordinate incident response activities across internal teams and external providers during cybersecurity events.</li><li>Develop and enhance incident response procedures, playbooks, and operational workflows.</li><li>Collaborate with security partners to improve threat detection, monitoring effectiveness, and response capabilities.</li><li>Drive threat hunting initiatives leveraging industry frameworks, threat intelligence, and emerging attack trends.</li><li>Support cybersecurity readiness through tabletop exercises, simulations, and operational testing.</li><li>Manage integrations between security technologies, monitoring platforms, automation tools, and service management systems.</li><li>Evaluate and optimize security operations technologies, including SIEM, SOAR, endpoint security, and vulnerability management solutions.</li><li>Partner with risk, compliance, and technology teams to ensure alignment with industry security standards and regulatory requirements.</li><li>Support third-party risk assessments and vendor security reviews.</li><li>Develop executive-level reporting and dashboards related to security operations performance, incident trends, and organizational risk.</li><li>Translate technical cybersecurity findings into actionable business recommendations for senior leadership.</li><li>Lead, mentor, and develop cybersecurity personnel while fostering a culture of continuous learning and improvement.</li><li>Contribute to special projects and strategic cybersecurity initiatives as needed.</li></ul>
2026-07-09T13:28:44Z