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5 results for Help Desk Support Manager in Princeton, NJ

Help Desk/Desktop Support Analyst

Philadelphia, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. In this long-term contract role, you will play a key part in providing hands-on technical assistance and troubleshooting support to ensure smooth operations. This position offers an excellent opportunity for individuals eager to grow their IT skills while contributing to essential projects. Responsibilities: • Assist in the installation, setup, and maintenance of computer systems and hardware. • Respond to IT-related inquiries and provide solutions to technical issues via phone or in-person support. • Troubleshoot and resolve problems related to Windows operating systems, including Windows 10 and Windows 11. • Carry and deliver equipment to designated locations within the facility as needed. • Manage service desk tickets and ensure timely resolution of user concerns. • Utilize Active Directory to manage user accounts and permissions effectively. • Provide basic troubleshooting and technical support for common software and hardware issues. • Collaborate with team members to ensure seamless migration to Windows 11. • Document technical processes and solutions to improve future support efforts.
2026-04-30T00:00:00Z

Help Desk/Desktop Support Analyst

Brooklyn, NY
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in New York, New York. In this role, you will provide technical support to end-users, ensuring smooth operations across computer systems and applications. The ideal candidate will be adept at troubleshooting, resolving system issues, and maintaining a high level of customer satisfaction. Responsibilities: • Provide timely and efficient technical support to address user issues related to hardware, software, and network systems. • Troubleshoot and resolve problems within Microsoft Windows environments, including Windows 10. • Manage user accounts and permissions within Active Directory, ensuring secure access controls. • Respond to and resolve service desk tickets, maintaining accurate documentation of resolutions. • Assist with basic troubleshooting tasks, including diagnosing connectivity and performance issues. • Deliver clear guidance and training to users on system functionalities and best practices. • Collaborate with team members to escalate complex technical issues and implement solutions. • Maintain up-to-date knowledge of system updates and security protocols to enhance support services. • Ensure consistent and detail-oriented communication with users and stakeholders during issue resolution. • Contribute to the development of support procedures and documentation to improve efficiency.
2026-05-12T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
30.4 - 35.2 USD / Hourly
We are looking for a Desktop Support Analyst to deliver hands-on technical support for employees in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving user issues, maintaining reliable workstation performance, and providing responsive service across a fast-paced work environment. The role will support day-to-day desktop operations, assist remote and international teams, and contribute to a consistent, high-quality end-user experience. Responsibilities: • Deliver first- and second-line technical assistance for hardware, software, and infrastructure-related incidents and service requests across the organization. • Provide in-person floor support on a rotating schedule, assisting employees directly and ensuring all requests are properly recorded in the service management system. • Take full ownership of assigned tickets from initial intake through final resolution, including user updates, troubleshooting, and timely closure. • Support colleagues in international offices by providing remote assistance that aligns with established service standards and response expectations. • Follow defined escalation procedures to route complex issues appropriately and maintain dependable support delivery. • Investigate recurring technical problems, identify underlying causes, and create clear knowledge documentation for both engineers and end users. • Administer user lifecycle activities such as onboarding, offboarding, account support, and related end-user access tasks. • Configure, maintain, and troubleshoot laptops, desktop hardware, mobile devices, remote access tools, and Windows 10 workstation environments. • Assist with event technology support and coordinate Zoom-based meeting and interview connections with domestic and international participants. • Participate in after-hours on-call coverage and contribute to time-sensitive projects and organization-wide IT communications as needed.
2026-05-06T00:00:00Z

IT Support Specialist

Somerset, NJ
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment. Responsibilities:• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.• Support Windows Server environments, including Active Directory and Group Policy configurations.• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.• Assist in hardware installations, upgrades, and replacements to maintain client systems.• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.• Collaborate with senior technicians on escalated issues and participate in IT-related projects.• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.
2026-04-16T00:00:00Z

Product Support Services Assistant

Bridgewater, NJ
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a detail-oriented File Clerk to join our team in Bridgewater, New Jersey. Responsibilities:<ul><li>Organize, maintain, and update physical and electronic files and records.</li><li>Assist with document preparation, data entry, and routine record updates.</li><li>Respond to basic inquiries and prepare standard correspondence as needed.</li><li>Generate simple reports and status updates to support daily operations.</li><li>Collaborate with team members to ensure accurate filing and smooth workflow.</li><li>Use Microsoft Office tools (Word, Excel, PowerPoint, SharePoint) for filing and documentation tasks.</li><li>Follow confidentiality guidelines to ensure records are secure and accessible.</li><li>Manage multiple tasks efficiently while meeting deadlines and priorities.</li></ul>
2026-05-12T00:00:00Z