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3 results for It Systems Analyst in Portsmouth, NH

Systems Administrator

Milford, NH
onsite
Contract / Temporary to Hire
39.5865 - 50 USD / Hourly
We are looking for a skilled Systems Administrator to join our team in Milford, New Hampshire. This Contract to permanent position involves managing and maintaining critical IT infrastructure to ensure its reliability, security, and performance. The ideal candidate will have a passion for resolving technical challenges and collaborating with cross-functional teams to support production-critical systems. Responsibilities: • Manage and maintain on-premises infrastructure, including Windows servers, virtualization platforms, storage, and core enterprise systems. • Administer Active Directory, Group Policy, user access controls, and identity management systems. • Ensure systems are updated and secure by managing patching, updates, and configuration standards. • Support and troubleshoot virtualization platforms, such as VMware or Hyper-V. • Develop and oversee backup, recovery, and disaster recovery strategies to safeguard critical data. • Diagnose and resolve complex server and infrastructure issues efficiently. • Assist with network fundamentals, including VPNs, firewalls, VLANs, and general connectivity. • Implement and support security measures, such as endpoint protection and access control mechanisms. • Contribute to system upgrades, infrastructure improvements, and the creation of detailed technical documentation. • Act as an escalation point for advanced technical issues, providing expert solutions.
2026-04-10T00:00:00Z

Help Desk/Desktop Support Analyst

Bedford, MA
onsite
Temporary
27.7115 - 32.087 USD / Hourly
Position Purpose: The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk. Key Responsibilities: · Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues. · Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word). · Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation. · Monitor and respond to tickets via the help desk system within established SLAs. · Assist with VPN, MFA, and SSO issues. · Administer user accounts in Active Directory, Azure AD, and Microsoft 365 admin center. · Perform routine system maintenance, updates, and security compliance checks. · Support conference room video conferencing devices and systems (e.g., Teams Rooms, Neat, Zoom). · Follow IT asset management procedures, tracking hardware inventory and lifecycle replacement. · Provide clear, friendly, and effective communication to users at all technical levels. · Document troubleshooting steps, resolutions, and knowledge-base articles. Required Skills & Experience: · 3+ years of experience in an IT help desk or technical support role. · Strong understanding of Windows 10/11, macOS, Microsoft 365, and common enterprise applications. · Experience with Active Directory, Azure AD, MFA, and identity management. · Familiarity with ticketing systems (ServiceNow, Jira, Zendesk, etc.). · Solid knowledge of networking fundamentals (TCP/IP, DNS, DHCP, Wi-Fi). · Strong customer service mindset and ability to multitask. · Excellent communication and interpersonal skills. · Ability to work independently and as part of a team. · Problem-solving mindset with attention to detail. · Strong organizational skills and ability to prioritize work. · Experience supporting Teams Rooms or enterprise A/V equipment, compTIA A+, Network+, or Microsoft certifications, basic scripting knowledge (PowerShell) and familiarity with cybersecurity best practices and incident reporting is preferred.
2026-04-03T00:00:00Z

Help Desk/Desktop Support Analyst

Saco, ME
onsite
Temporary
0 - 0 USD / Yearly
Position Overview: This role is responsible for providing Tier II IT support and troubleshooting functions to ensure timely resolution of IT services that support essential business functions. The Service Desk Technician II is primarily responsible for monitoring and resolving escalated Service Desk incidents/ticketing requests, collaborating with vendors, maintaining inventory, and delivering user training to ensure optimal system performance for employees, contractors, and other staff members. Key Responsibilities: • Troubleshoots and resolves end user hardware, software and networking issues to ensure optimal performance. • Diagnoses and resolves Tier II performance issues on user systems. • Provides Tier II support for escalated issues from Tier I technicians Install, Configure, and Troubleshoot user systems (PC's, Laptops, Multifunction Printers, Tablets, Smartphones, Windows Operating Systems, and Software applications). • Works with outside consultants and vendors to resolve IT issues. • Installs, configures, and troubleshoots user systems (PC's, Laptops, Multifunction Printers, Tablets, Smartphones, Windows Operating Systems, and Software applications). • Remediates user systems to remove malware, spyware, viruses, etc. • Diagnoses and resolves basic network connectivity issues. • Supports migration projects through testing and deployment. • Participated in user onboarding and offboarding by assisting with setup of new user hardware and deploying end user devices, as well as managing equipment returns. • Provides user training in best practices for technology usage and security protocols as needed. • Maintains high level of adherence to cybersecurity principles, ethics practices, and company policies. • Travels to remote sites as needed to provide on-site User Support. • Required to participate in standby or on-call rotation to meet deadlines or address emergencies as needed. • Performs other duties or special projects as required or assigned
2026-04-14T00:00:00Z