<p>Do you enjoy solving technical puzzles, calming down panicked users, and occasionally feeling like a wizard who restores the internet with a single click? We’re looking for an MSP Engineer who’s confident juggling networking, firewalls, and server administration across a variety of client environments.</p><p><br></p><p><strong>What You’ll Do</strong></p><ul><li>Tame networks, firewalls, and VPNs (cape optional, but confidence required)</li><li>Support Windows Server, AD, and virtualization—basically all the things clients swear they “didn’t change”</li><li>Jump between multiple clients and tickets without breaking a sweat… or your coffee mug</li></ul><p><strong>What You Bring</strong></p><ul><li>Strong networking and firewall chops (Cisco, Fortinet, SonicWall—pick your flavor)</li><li>Rock‑solid server administration skills</li><li>Experience in an MSP or a natural ability to thrive in beautiful, organized chaos</li></ul><p>If you love variety, tricky problems, and being the tech hero clients didn’t know they needed, we’d love to talk.</p>
Position Overview:<br>This role is responsible for providing Tier II IT support and troubleshooting functions to<br>ensure timely resolution of IT services that support essential business functions. The Service Desk Technician II is primarily responsible for monitoring and<br>resolving escalated Service Desk incidents/ticketing requests, collaborating with vendors,<br>maintaining inventory, and delivering user training to ensure optimal system performance<br>for employees, contractors, and other staff members.<br>Key Responsibilities:<br>• Troubleshoots and resolves end user hardware, software and networking issues to<br>ensure optimal performance.<br>• Diagnoses and resolves Tier II performance issues on user systems.<br>• Provides Tier II support for escalated issues from Tier I technicians Install,<br>Configure, and Troubleshoot user systems (PC's, Laptops, Multifunction Printers,<br>Tablets, Smartphones, Windows Operating Systems, and Software applications).<br>• Works with outside consultants and vendors to resolve IT issues.<br>• Installs, configures, and troubleshoots user systems (PC's, Laptops, Multifunction<br>Printers, Tablets, Smartphones, Windows Operating Systems, and Software<br>applications).<br>• Remediates user systems to remove malware, spyware, viruses, etc.<br>• Diagnoses and resolves basic network connectivity issues.<br>• Supports migration projects through testing and deployment.<br>• Participated in user onboarding and offboarding by assisting with setup of new user<br>hardware and deploying end user devices, as well as managing equipment returns.<br>• Provides user training in best practices for technology usage and security protocols<br>as needed.<br>• Maintains high level of adherence to cybersecurity principles, ethics practices, and<br>company policies.<br>• Travels to remote sites as needed to provide on-site User Support.<br>• Required to participate in standby or on-call rotation to meet deadlines or address<br>emergencies as needed.<br>• Performs other duties or special projects as required or assigned
<p>We’re looking for a <strong>hands-on Network Infrastructure Manager</strong> who enjoys being deep in the tech while also leading and improving an enterprise network environment. This role is ideal for someone who can design, secure, and support enterprise infrastructure—not just oversee it.</p><p><br></p><p><strong>What you’ll do:</strong></p><ul><li>Own and actively manage <strong>firewalls, routing, switching, and network security</strong></li><li>Design, implement, and troubleshoot secure on‑prem and hybrid infrastructure</li><li>Lead network architecture decisions and drive security best practices</li><li>Respond to complex network and security incidents when they arise</li><li>Mentor team members while remaining highly technical day‑to‑day</li></ul><p><strong>What we’re looking for:</strong></p><ul><li>Strong experience with <strong>firewalls (Palo Alto, Fortinet, Cisco, etc.)</strong>, routing, and switching</li><li>Deep understanding of <strong>infrastructure security</strong> and network segmentation</li><li>Proven ability to stay <strong>hands-on</strong> while leading network operations</li><li>Experience in regulated or security‑focused environments a plus</li></ul><p><br></p>