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1 result for Desktop Support Analyst in Portland, ME
- Saco, ME
- onsite
- Temporary
- 0 - 0 USD / Yearly
- Position Overview:<br>This role is responsible for providing Tier II IT support and troubleshooting functions to<br>ensure timely resolution of IT services that support essential business functions. The Service Desk Technician II is primarily responsible for monitoring and<br>resolving escalated Service Desk incidents/ticketing requests, collaborating with vendors,<br>maintaining inventory, and delivering user training to ensure optimal system performance<br>for employees, contractors, and other staff members.<br>Key Responsibilities:<br>• Troubleshoots and resolves end user hardware, software and networking issues to<br>ensure optimal performance.<br>• Diagnoses and resolves Tier II performance issues on user systems.<br>• Provides Tier II support for escalated issues from Tier I technicians Install,<br>Configure, and Troubleshoot user systems (PC's, Laptops, Multifunction Printers,<br>Tablets, Smartphones, Windows Operating Systems, and Software applications).<br>• Works with outside consultants and vendors to resolve IT issues.<br>• Installs, configures, and troubleshoots user systems (PC's, Laptops, Multifunction<br>Printers, Tablets, Smartphones, Windows Operating Systems, and Software<br>applications).<br>• Remediates user systems to remove malware, spyware, viruses, etc.<br>• Diagnoses and resolves basic network connectivity issues.<br>• Supports migration projects through testing and deployment.<br>• Participated in user onboarding and offboarding by assisting with setup of new user<br>hardware and deploying end user devices, as well as managing equipment returns.<br>• Provides user training in best practices for technology usage and security protocols<br>as needed.<br>• Maintains high level of adherence to cybersecurity principles, ethics practices, and<br>company policies.<br>• Travels to remote sites as needed to provide on-site User Support.<br>• Required to participate in standby or on-call rotation to meet deadlines or address<br>emergencies as needed.<br>• Performs other duties or special projects as required or assigned
- 2026-04-14T00:00:00Z