<p>We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a PART-TIME role where you can see between 24-30 hours of consistent work. This long-term contract position offers an excellent opportunity to provide essential IT support and ensure smooth technical operations within a dynamic paper and packaging industry environment. The role requires onsite presence and focuses on delivering effective solutions to hardware and software challenges.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve basic IT issues, ensuring minimal disruption to operations.</p><p>• Configure and image PCs and laptops to meet organizational standards.</p><p>• Set up and maintain workstations, ensuring optimal functionality.</p><p>• Install and connect printers and other hardware devices to the network.</p><p>• Perform basic troubleshooting of hardware and software concerns.</p><p>• Upgrade and maintain hardware components to enhance performance.</p><p>• Assist with software installations, updates, and problem resolution.</p><p>• Provide technical support in a data center environment.</p><p>• Address and resolve workstation hardware issues efficiently.</p><p>• Document and report technical problems and resolutions for future reference.</p>