We are looking for a Collections Specialist to support business-to-business account recovery efforts for a long-term contract opportunity based in Tampa, Florida. This role is well suited for someone who can manage a high-volume portfolio, communicate effectively with commercial clients, and use Excel to organize and analyze account activity. The ideal candidate brings a strong background in collections, sound judgment when resolving payment issues, and the ability to work independently following virtual training.<br><br>Responsibilities:<br>• Manage a portfolio of approximately 286 business accounts, following up on outstanding balances and driving timely payment resolution.<br>• Contact commercial customers by phone and email to address past-due invoices, clarify billing concerns, and negotiate payment arrangements when appropriate.<br>• Maintain accurate collection records, document account activity, and track commitments to pay in a timely manner.<br>• Use Excel tools such as VLOOKUPs and Pivot Tables to review account data, identify trends, and support collection reporting.<br>• Partner with internal teams to investigate discrepancies, resolve invoice-related issues, and improve the overall collections process.<br>• Monitor aging reports and prioritize collection efforts based on risk, account status, and payment history.<br>• Support both commercial and consumer collection activities as needed while maintaining professionalism and compliance with company standards.