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1 result for Junior Sales Support in Port Chester, NY
- Fairfield, NJ
- onsite
- Permanent / Full Time
- 65000 - 85000 USD / Yearly
- <p>We are looking for an experienced and driven Sales Supervisor to lead and inspire a team of call center representatives in Parsippany, New Jersey. This role requires a strong leader who can oversee daily operations, improve team performance, and ensure exceptional customer experiences. If you thrive in a fast-paced environment and have a passion for customer service excellence, this position is an excellent fit for you.</p><p><br></p><p>Responsibilities:</p><p>• Supervise and motivate a team of call center representatives, fostering a positive work environment and high team morale.</p><p>• Establish clear performance goals and provide ongoing coaching and feedback to team members.</p><p>• Monitor and analyze key performance metrics to identify areas for improvement and optimize team productivity.</p><p>• Ensure adherence to call center policies and procedures while promoting best practices.</p><p>• Address escalated customer concerns and deliver effective solutions to maintain satisfaction.</p><p>• Collaborate with the training department to design and implement comprehensive training programs for new and existing staff.</p><p>• Drive sales growth and improve customer retention by equipping representatives with the necessary tools and knowledge.</p><p>• Conduct regular performance evaluations and develop individualized growth plans for team members.</p><p>• Prepare and present detailed reports on call center performance to senior management.</p><p>• Work cross-functionally with departments such as marketing, operations, and IT to ensure seamless coordination of call center activities.</p>
- 2026-04-21T00:00:00Z