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6 results for Desktop Support Analyst in Plymouth, MN

Help Desk/Desktop Support Analyst

Bloomington, Minnesota
onsite
Temporary / Contract
23.75 - 26 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide responsive technical assistance for end users across a variety of client environments. This Contract position is ideal for someone who combines strong troubleshooting ability with a service-focused approach and clear, detail-oriented communication. The role supports day-to-day desktop, software, account, networking, and audiovisual needs while ensuring issues are documented thoroughly and resolved with a high level of customer satisfaction. Responsibilities: • Manage support cases from initial intake through final resolution, documenting diagnostics, actions taken, and outcomes in the ticketing system. • Deliver end-user assistance for Windows and Mac devices, business applications, basic network connectivity, and audiovisual meeting technology. • Maintain timely communication with users through appropriate support channels and provide updates that set clear expectations throughout the resolution process. • Administer user access and account-related tasks within Active Directory and Microsoft 365, including routine support and issue remediation. • Coordinate with network and other IT teams to investigate and resolve telecom or connectivity problems that require broader technical involvement. • Track and oversee IT equipment through its lifecycle, including inventory control, device preparation, deployment, recovery, and retirement. • Create and refine support documentation, standard operating procedures, and knowledge base content to improve consistency and team efficiency. • Follow established service standards, productivity targets, and security requirements while safeguarding company and client information assets. • Provide escalated assistance and occasional after-hours support when business needs require additional coverage.
2026-09-15T00:00:00Z

Help Desk/Desktop Support Analyst

Edina, Minnesota
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution. Responsibilities:• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.
2026-09-11T00:00:00Z

Apple Desktop Support Analyst

Minneapolis, Minnesota
onsite
Temporary to Hire
38 - 44 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical support for a Mac-based environment serving approximately 40 users. This contract opportunity with the potential to become permanent is ideal for someone who enjoys delivering responsive end-user support, maintaining reliable workplace technology, and contributing to a positive employee experience. The role includes one day onsite each week and requires a strong service mindset, sound troubleshooting ability, and comfort supporting essential collaboration and productivity tools. Responsibilities: • Deliver timely technical assistance for hardware, software, and access-related issues, ensuring users receive effective support with minimal disruption. • Provide dedicated support for Apple devices, including MacBook Pro and MacBook Air systems, with a focus on setup, troubleshooting, maintenance, and user guidance. • Help maintain office connectivity and assist with technology needs that support both onsite staff and remote team members. • Administer and support key workplace platforms such as Jira, Confluence, Bitbucket, Slack, Microsoft Teams, and 1Password to keep daily operations running smoothly. • Coordinate onboarding and offboarding activities for employees and contractors, including device preparation, account access, and recovery of company technology. • Oversee the lifecycle of IT equipment by assisting with procurement, inventory tracking, deployment, maintenance, and retirement of assets. • Work with external technology providers to evaluate services, manage ongoing relationships, and monitor vendor performance and agreements. • Recommend and implement practical improvements to support processes and service workflows with an emphasis on usability and inclusivity. • Assist with adherence to security and privacy standards by supporting established policies, access controls, and related operational practices.
2026-09-15T00:00:00Z

Data Specialist & Technical Support

Edina, Minnesota
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for a Data Specialist & Technical Support team member to join a service-focused team in Minnesota. This position combines hands-on technical troubleshooting with data analysis, reporting, and client system support to help keep daily operations accurate and efficient. The ideal candidate brings strong analytical ability, advanced Excel expertise, and practical experience working with databases and system-generated data. Success in this role requires clear communication, careful attention to detail, and the ability to manage multiple priorities in a fast-paced environment. Responsibilities: • Oversee data uploads and related processing tasks, ensuring information is entered, validated, and completed with a high level of precision. • Configure and onboard new clients within internal platforms, confirming setup details are accurate and aligned with operational needs. • Develop and run database queries to extract, review, and verify information stored in Microsoft SQL Server environments. • Examine technical and data-related issues to identify inconsistencies, determine root causes, and support timely resolution. • Prepare recurring and one-time reports that provide clear, reliable information for business and operational use. • Review large data sets to detect errors, irregularities, and performance concerns affecting system accuracy. • Compare data across interfaces, uploads, reports, and database records to confirm consistency and completeness. • Document troubleshooting steps, query logic, findings, and recommended solutions to support knowledge sharing and process consistency. • Partner with internal teams to gather requirements, communicate issue status, and recommend improvements to reporting, data quality, and operational workflows.
2026-09-11T00:00:00Z

Customer Support Specialist

Shakopee, Minnesota
onsite
Temporary / Contract
20 - 25 USD / Hourly
Position OverviewWe are seeking a professional and customer-focused Customer Service Representative to support daily customer interactions and provide exceptional service. The ideal candidate will possess strong communication skills, a positive attitude, and the ability to effectively manage inquiries while delivering a high-quality customer experience. Key Responsibilities<ul><li>Respond to customer inquiries via phone, email, and other communication channels</li><li>Provide accurate information regarding products, services, policies, and procedures</li><li>Resolve customer concerns in a professional and timely manner</li><li>Document customer interactions and maintain accurate records</li><li>Process orders, requests, and account updates as needed</li><li>Collaborate with internal departments to address customer needs and ensure timely follow-up</li><li>Monitor and manage multiple tasks while maintaining attention to detail</li><li>Maintain a high level of professionalism and customer satisfaction</li><li>Support additional administrative and customer service functions as assigned</li></ul>
2026-09-15T00:00:00Z

Cyber Security Analyst

Eden Prairie, Minnesota
remote
Temporary / Contract
47.937 - 55.506 USD / Hourly
We are looking for a Cyber Security Analyst to strengthen day-to-day security operations and help protect cloud and enterprise environments. This position is suited for a detail-oriented individual who can assess alerts, support investigations, and maintain clear records across incidents, vulnerabilities, and compliance activities. The role works closely with security, IT, and business stakeholders to identify risks, improve visibility, and support timely remediation of security issues. Responsibilities:• Review and validate security findings from endpoint and threat detection tools, then escalate confirmed concerns to the appropriate security leaders and engineering teams.• Watch for suspicious activity across monitoring platforms beyond managed service coverage and perform initial analysis of unusual events.• Examine emerging security issues, including AI-related threats and abnormal behavior, and route concerns for further action when needed.• Document monitoring blind spots, identity control weaknesses, and other visibility gaps, then share recommendations with engineering partners.• Assist with incident response by collecting evidence, building event timelines, supporting containment actions, and maintaining accurate case records.• Carry out first-level investigations into security alerts, potential policy breaches, and other indicators of compromise.• Track vulnerability and exposure findings, follow remediation progress, and highlight changes in severity or business risk.• Coordinate support for patching follow-up, penetration testing activities, and remediation documentation to help close identified security gaps.• Gather and organize technical evidence for audits, control reviews, and annual compliance requirements while keeping supporting documentation current.• Participate in an on-call rotation to help address escalated security incidents and urgent operational events.
2026-09-23T00:00:00Z