3 results for Desktop Support Analyst in Pleasant Hill, CA

Stockton, CA
onsite
Contract / Temporary to Hire
29.6875 - 34.375 USD / Hourly
We are looking for a Help Desk Analyst to join our team in Stockton, California, as part of a Contract to permanent position within the aerospace industry. In this role, you will be responsible for providing technical support to end users across multiple environments, ensuring smooth system functionality and resolving issues promptly. This position offers an exciting opportunity to work closely with IT leadership and collaborate on delivering exceptional support services. Responsibilities: • Address and resolve help desk tickets efficiently to minimize downtime for users. • Provide technical support for Windows 10/11 operating systems and Microsoft 365 applications. • Assist remote users with VPN access and troubleshooting to ensure seamless connectivity. • Manage user accounts and perform basic networking tasks to maintain system reliability. • Collaborate with IT leadership and team members to ensure timely resolution of technical issues. • Deliver detail-oriented and customer-focused support to enhance user satisfaction. • Document resolutions and maintain accurate records of help desk activities. • Identify recurring issues and propose solutions to improve system performance. • Stay updated on emerging technologies to continuously enhance support capabilities.
2026-03-26T00:00:00Z

San Francisco, CA
onsite
Temporary
45 - 55 USD / Hourly
Our client is seeking an experienced IT Support Engineer (Level 3) on a contract basis to support day-to-day IT operations and serve as a senior escalation point for complex technical issues. This role is well-suited for a hands-on engineer who can quickly step in, support a distributed workforce, and help stabilize and improve IT support processes. Responsibilities<ul><li>Act as a Level 3 escalation resource for advanced end-user support issues across macOS, Windows, and SaaS platforms</li><li>Provide guidance and knowledge sharing to IT support staff to ensure timely and effective issue resolution</li><li>Manage endpoint provisioning, configuration, patching, and compliance using MDM tools such as Intune, Kandji, and Automox</li><li>Administer and support core SaaS applications including Microsoft 365, Okta, Slack, Atlassian, and Zoom</li><li>Support and maintain foundational IT services such as DNS, DHCP, VoIP systems, and conference room A/V technology</li><li>Partner with internal teams to support ongoing initiatives, system changes, and user needs</li><li>Create and maintain technical documentation and end-user guides</li><li>Identify opportunities to streamline processes and reduce manual effort through automation where appropriate</li></ul>
2026-03-23T00:00:00Z

Daly City, CA
remote
Temporary
30 - 45 USD / Hourly
We are looking for a document analyst for our Fintech Company in San Francisco. This contract role involves detailed analysis of user‑submitted documents, biometric data, and verification signals using both manual techniques and industry‑leading IDV tools. The ideal candidate is highly detail‑oriented, comfortable operating in a fast‑paced environment, and able to make sound decisions based on incomplete or ambiguous information Responsibilities:<ul><li>Conduct detailed reviews of government-issued identification documents, including international IDs, to verify authenticity and legitimacy.</li><li>Assess user-submitted images and selfies for identity validation, performing facial and identity matching to confirm accuracy.</li><li>Identify, flag, and report fraudulent activity, including altered documents, impersonation attempts, and synthetic identities.</li><li>Accurately document review outcomes, escalate high-risk or complex cases, and ensure compliance with risk policies and service level agreements.</li><li>Maintain high quality and productivity standards while collaborating with Fraud Operations and Risk teams to strengthen fraud prevention efforts.</li></ul>
2026-04-03T00:00:00Z