2 results for User Experience Researcher in Plano, TX

Customer Experience Specialist

Coppell, TX
onsite
Contract / Temporary to Hire
19 - 22 USD / Hourly
We are looking for a dedicated Customer Experience Specialist to join our team in Coppell, Texas. This contract-to-permanent position offers the opportunity to work in a dynamic and fast-paced environment within the mortgage industry. The role requires excellent communication skills, adaptability, and a strong commitment to providing outstanding customer support. Responsibilities: • Handle inquiries related to mortgages, escrow accounts, tax questions, payments, refinancing options, and early-stage collections up to 60 days. • Manage a high volume of inbound and outbound calls using multiple core systems and AI tools to ensure efficient customer interactions. • Provide exceptional customer service while balancing the need to address collections in early stages. • Navigate and utilize a variety of systems and tools to resolve customer concerns effectively and efficiently. • Support customers with payment issues, connectivity challenges, and account-related concerns. • Collaborate with team members and supervisors to ensure consistent service quality and meet performance goals. • Participate in rotational Saturday shifts, ensuring coverage and availability for customer needs. • Maintain a detail-oriented approach and adhere to business casual dress code while representing the company. • Uphold company standards for customer success and contribute to a positive experience for all clients. • Engage in training, nesting, and coaching programs to continuously improve skills and knowledge.
2026-03-20T00:00:00Z

Software Developer

Frisco, TX
onsite
Permanent
90000 - 110000 USD / Yearly
We are looking for a skilled Programmer Analyst to join our team in Frisco, Texas. In this role, you will design, develop, and maintain software applications to meet organizational objectives while ensuring optimal performance and compliance. This is an exciting opportunity to collaborate with cross-functional teams and contribute to innovative solutions. Responsibilities: • Design, develop, and implement software applications tailored to organizational needs. • Troubleshoot, maintain, and optimize existing applications to enhance functionality and efficiency. • Analyze user requirements and convert them into detailed technical specifications. • Ensure applications align with corporate standards for security, reliability, and performance. • Write, test, and debug code using appropriate programming languages and tools. • Document workflows, processes, and technical specifications for future reference. • Assist with system integration, data migration, and software implementation projects. • Monitor application performance and conduct system audits to ensure smooth operation. • Provide technical support to users and resolve application-related issues efficiently. • Collaborate with vendors, consultants, and internal teams on complex development initiatives.
2026-03-23T00:00:00Z