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4 results for Member Support Specialist 2 in Plano, TX

Customer Success Specialist

Irving, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Success Specialist to support clients in Irving, Texas. Training will be onsite in Irving, TX or 30 days before moving to remote overnight. Must be located locally. Make an impact by delivering responsive service and practical solutions that strengthen the customer experience. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical and service-related issues, focusing on customer experience, and communicating clearly with a wide range of users, and contributing in a fast-paced environment. The right candidate will combine strong problem-solving ability with professionalism, attention to detail, and a customer-focused approach while supporting organizations connected to the first responder and law enforcement community. Responsibilities:• Provide knowledgeable guidance to customers and internal teams by addressing product, service, and technical questions with confidence and clarity.• Investigate reported issues, identify root causes, and deliver timely resolutions for both operational and system-related concerns.• Handle account verification and re-verification activities accurately while maintaining careful documentation and compliance with established procedures.• Partner with teams across customer experience, product, sales, development, and marketing to address issues and improve the overall client journey.• Create and update internal documentation, support procedures, and user-friendly reference materials to improve consistency and self-service resources.• Monitor customer interactions with empathy and professionalism to promote satisfaction, strengthen trust, and maintain a high standard of service.• Escalate complex matters when needed while retaining ownership of follow-through and keeping stakeholders informed until closure.• Share recurring customer concerns and product feedback with internal teams to support ongoing enhancements to services, workflows, and tools.
2026-05-01T00:00:00Z

Customer Experience Specialist

Fort Worth, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to deliver exceptional support for a luxury travel network in Fort Worth, Texas. This contract-to-permanent opportunity is ideal for someone who thrives in a detail-oriented, service-focused environment and can manage detailed requests for members, partners, consumers, and internal teams. You will play a key role in supporting premium travel-related programs and events while maintaining accuracy, professionalism, and a consistently high standard of care. Comprehensive training is provided, and success in the role depends on strong organization, note-taking, and the ability to absorb and apply complex information quickly. Responsibilities: • Respond to inbound calls, emails, and support tickets from members, partners, consumers, and internal stakeholders with a high level of care. • Assist with event-related service needs such as registration updates, pricing questions, invoice support, attendee changes, badge revisions, and profile maintenance. • Support inquiries connected to luxury hotels, cruise experiences, and promotional travel programs while ensuring each case is handled accurately. • Navigate ticketing and service platforms with careful attention to multi-step workflows so that no required actions are overlooked. • Maintain complete and well-organized documentation for customer interactions, case details, and follow-up actions. • Use training materials, recorded sessions, and reference guides to resolve issues efficiently and apply processes correctly. • Deliver a premium customer experience that reflects the expectations of high-end travel advisors and preferred partners.
2026-05-01T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a fast-paced contract-to-permanent opportunity. This role is ideal for someone who excels at assisting customers over the phone, can shift smoothly between multiple platforms, and remains composed while handling both service-related questions and early-stage payment discussions. You will support borrowers with a range of account needs in a high-volume environment while delivering a detail-focused and helpful experience on every interaction. Responsibilities: • Respond to a high volume of inbound and outbound customer calls related to mortgage accounts, ensuring each interaction is handled with accuracy and care. • Assist borrowers with questions involving payments, escrow matters, tax details, refinancing information, and other account-related concerns. • Support early-stage collections activity for accounts up to 60 days past due while maintaining a respectful, service-focused approach. • Navigate several internal systems and AI-enabled tools to research account information, document conversations, and provide timely resolutions. • Communicate clearly through both phone and email channels to address customer needs and follow up on outstanding issues when needed. • Manage changing priorities throughout the workday, including training schedules, post-training shift expectations, and periodic rotational Saturday coverage with compensatory time provided. • Contribute to a positive customer experience by identifying practical solutions, reducing confusion, and guiding customers through next steps. • Maintain business-casual workplace standards and represent the organization with care and consistency in all customer interactions.
2026-04-29T00:00:00Z

Technical Support- Tier 1

Dallas, TX
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a motivated Technical Support- Tier 1 specialist to join a customer-focused IT team in Dallas, Texas. This position supports employees with day-to-day technical issues across desktops, applications, mobile devices, and meeting technology in a services environment. It is well suited for someone with early-career IT experience who enjoys solving problems, delivering high-quality support, and building a strong foundation in enterprise technology. Responsibilities: • Provide first-line technical assistance for desktop and laptop issues, peripheral devices, printers, and commonly used business applications. • Resolve service requests and incidents by diagnosing problems, guiding users through solutions, and escalating more complex matters when needed. • Create, update, and close support tickets with clear documentation of issues, troubleshooting steps, and outcomes. • Set up and image workstations, prepare equipment for new hires, and support hardware replacement initiatives. • Manage routine account support tasks within Active Directory, including basic user access and profile assistance. • Assist employees with remote connectivity, mobile device support, and general access to firm technology resources. • Support conference rooms and meetings by helping with audio/visual equipment, virtual meeting tools, and room readiness. • Contribute to technology rollouts, software installations, system upgrades, and other endpoint support projects. • Participate in an after-hours on-call rotation to help address urgent support needs outside standard business hours.
2026-04-23T00:00:00Z