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8 results for Bilingual Customer Service Representative in Plano, TX

Bilingual Customer Service Agent

Arlington, TX
onsite
Temporary / Contract
19 - 21 USD / Hourly
Robert Half is hiring a Bilingual Customer Service Representative (English/Spanish) for a full‑time, onsite opportunity in Arlington. This role is ideal for someone who enjoys helping customers, communicating clearly, and working in a fast‑paced environment. What You’ll Be Doing: Handle inbound customer inquiries via phone, email, and/or chat Provide support in both English and Spanish Resolve customer questions, concerns, and service issues professionally Accurately document interactions and update internal systems Work closely with internal teams to ensure high‑quality customer support
2026-04-22T00:00:00Z

Customer Service Representative

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to join a team in Coppell, Texas in a contract-to-permanent capacity. This position is ideal for someone who enjoys helping customers, managing order-related requests, and working in a fast-paced service environment. The role focuses on delivering responsive support, maintaining accurate records, and coordinating with internal teams to ensure timely resolution of customer needs. Responsibilities: • Manage inbound customer interactions by phone and email, providing clear updates on orders, pricing, returns, product availability, and backordered items. • Enter and process customer orders with close attention to accuracy, timing, and documentation requirements. • Record customer communications, actions taken, and follow-up details thoroughly to maintain complete and reliable account information. • Partner with warehouse and internal support teams to address special requests, urgent shipments, order changes, and delivery discrepancies. • Coordinate directly with clients on allocation matters and the release of backordered products. • Monitor personal performance against service expectations such as schedule adherence, call quality, attendance, and efficiency metrics. • Identify sensitive or complex customer concerns and elevate them to the appropriate management contact in a thorough manner. • Support additional service and administrative tasks as needed to help the team meet daily operational goals.
2026-04-29T00:00:00Z

Customer Service Representative

Plano, TX
onsite
Temporary to Hire
22 - 25 USD / Hourly
We are looking for a Customer Service Representative to join a team in Plano, Texas in a Contract to Permanent position. This role is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and resolving issues with professionalism and care. The person in this position will serve as a key point of contact, ensuring inquiries are handled efficiently while maintaining service standards and supporting cross-functional communication. Responsibilities: • Handle incoming customer calls with patience and professionalism, using thoughtful questions to identify needs and provide accurate support. • Route inquiries to the appropriate teams when additional expertise is needed, and follow through to help move issues toward resolution. • Maintain a strong understanding of company services, processes, and common transactions to deliver informed assistance during each interaction. • Communicate service-related concerns or workflow obstacles to leadership when they may affect customers, partners, or daily operations. • Complete customer interactions and related tasks in alignment with established procedures, quality expectations, and applicable regulations. • Enter and update customer information accurately in internal systems while documenting conversations and outcomes clearly. • Support both inbound and outbound call activity as needed to address questions, provide updates, and improve the customer experience.
2026-04-30T00:00:00Z

Customer Service Representative

Plano, TX
onsite
Temporary to Hire
23 - 25 USD / Hourly
We are looking for a dedicated Customer Service Representative to join our team in Plano, Texas. This is a Contract to permanent opportunity, offering the potential for long-term growth and career advancement. The ideal candidate will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a high standard of attention to detail. Responsibilities:• Respond promptly to customer inquiries through various communication channels, ensuring clarity and accuracy in all interactions.• Collaborate with internal teams to address and resolve customer concerns or grievances in a timely manner.• Maintain up-to-date knowledge of company processes, products, and services to provide accurate information to customers.• Escalate complex issues to appropriate leadership or departments while ensuring follow-up for resolution.• Document customer interactions and feedback accurately in the system for future reference and quality assurance.• Adhere to company policies, procedures, and legal requirements while delivering exceptional service.• Identify opportunities to improve customer service processes and share suggestions with leadership.• Remain composed and attentive to detail when managing challenging customer situations or high volumes of inquiries.• Assist other departments with customer-related tasks as needed to support overall business objectives.
2026-04-30T00:00:00Z

Customer service agent

Coppell, TX
onsite
Temporary / Contract
18 - 20 USD / Hourly
About the RoleWe’re seeking a Bilingual Customer Service Agent to support customers in both English and Spanish. This role focuses on delivering exceptional service, resolving inquiries efficiently, and maintaining a positive customer experience across phone, email, and/or chat channels.Key Responsibilities<ul><li>Respond to customer inquiries in English and Spanish via phone, email, and chat</li><li>Resolve issues related to accounts, orders, billing, or general support</li><li>Accurately document interactions in CRM or ticketing systems</li><li>Follow established processes while meeting service-level expectations</li><li>Escalate complex issues as needed and ensure timely follow-up</li></ul>
2026-04-15T00:00:00Z

Customer Success Specialist

Irving, TX
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a Customer Success Specialist to support clients in Irving, Texas. Training will be onsite in Irving, TX or 30 days before moving to remote overnight. Must be located locally. Make an impact by delivering responsive service and practical solutions that strengthen the customer experience. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical and service-related issues, focusing on customer experience, and communicating clearly with a wide range of users, and contributing in a fast-paced environment. The right candidate will combine strong problem-solving ability with professionalism, attention to detail, and a customer-focused approach while supporting organizations connected to the first responder and law enforcement community. Responsibilities:• Provide knowledgeable guidance to customers and internal teams by addressing product, service, and technical questions with confidence and clarity.• Investigate reported issues, identify root causes, and deliver timely resolutions for both operational and system-related concerns.• Handle account verification and re-verification activities accurately while maintaining careful documentation and compliance with established procedures.• Partner with teams across customer experience, product, sales, development, and marketing to address issues and improve the overall client journey.• Create and update internal documentation, support procedures, and user-friendly reference materials to improve consistency and self-service resources.• Monitor customer interactions with empathy and professionalism to promote satisfaction, strengthen trust, and maintain a high standard of service.• Escalate complex matters when needed while retaining ownership of follow-through and keeping stakeholders informed until closure.• Share recurring customer concerns and product feedback with internal teams to support ongoing enhancements to services, workflows, and tools.
2026-04-29T00:00:00Z

Customer Experience Specialist

Fort Worth, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to deliver exceptional support for a luxury travel network in Fort Worth, Texas. This contract-to-permanent opportunity is ideal for someone who thrives in a detail-oriented, service-focused environment and can manage detailed requests for members, partners, consumers, and internal teams. You will play a key role in supporting premium travel-related programs and events while maintaining accuracy, professionalism, and a consistently high standard of care. Comprehensive training is provided, and success in the role depends on strong organization, note-taking, and the ability to absorb and apply complex information quickly. Responsibilities: • Respond to inbound calls, emails, and support tickets from members, partners, consumers, and internal stakeholders with a high level of care. • Assist with event-related service needs such as registration updates, pricing questions, invoice support, attendee changes, badge revisions, and profile maintenance. • Support inquiries connected to luxury hotels, cruise experiences, and promotional travel programs while ensuring each case is handled accurately. • Navigate ticketing and service platforms with careful attention to multi-step workflows so that no required actions are overlooked. • Maintain complete and well-organized documentation for customer interactions, case details, and follow-up actions. • Use training materials, recorded sessions, and reference guides to resolve issues efficiently and apply processes correctly. • Deliver a premium customer experience that reflects the expectations of high-end travel advisors and preferred partners.
2026-04-30T00:00:00Z

Customer Experience Specialist

Coppell, TX
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to join a mortgage services team in Coppell, Texas in a fast-paced contract-to-permanent opportunity. This role is ideal for someone who excels at assisting customers over the phone, can shift smoothly between multiple platforms, and remains composed while handling both service-related questions and early-stage payment discussions. You will support borrowers with a range of account needs in a high-volume environment while delivering a detail-focused and helpful experience on every interaction. Responsibilities: • Respond to a high volume of inbound and outbound customer calls related to mortgage accounts, ensuring each interaction is handled with accuracy and care. • Assist borrowers with questions involving payments, escrow matters, tax details, refinancing information, and other account-related concerns. • Support early-stage collections activity for accounts up to 60 days past due while maintaining a respectful, service-focused approach. • Navigate several internal systems and AI-enabled tools to research account information, document conversations, and provide timely resolutions. • Communicate clearly through both phone and email channels to address customer needs and follow up on outstanding issues when needed. • Manage changing priorities throughout the workday, including training schedules, post-training shift expectations, and periodic rotational Saturday coverage with compensatory time provided. • Contribute to a positive customer experience by identifying practical solutions, reducing confusion, and guiding customers through next steps. • Maintain business-casual workplace standards and represent the organization with care and consistency in all customer interactions.
2026-04-29T00:00:00Z