We are looking for a skilled and proactive Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will leverage your technical expertise to troubleshoot and resolve complex IT issues, ensuring seamless functionality across servers, networks, and cloud systems. You will play a vital role in collaborating with clients and internal teams to provide efficient solutions and exceptional customer service.<br><br>Responsibilities:<br>• Provide advanced technical support by diagnosing and resolving issues related to servers, networks, and cloud systems.<br>• Manage and resolve escalated tickets and calls from Tier 1 support, ensuring timely and effective solutions.<br>• Assist Tier 1 support team with basic issues when necessary, offering guidance and expertise.<br>• Collaborate with team members to develop resolutions for customer challenges and document solutions.<br>• Take ownership of customer interactions and ensure thorough follow-up until issues are fully resolved.<br>• Maintain and update procedural documentation to reflect current practices and solutions.<br>• Participate in ongoing certification training to enhance technical skills and knowledge.<br>• Escalate complex issues to Tier 3 support when necessary and communicate critical incidents effectively.<br>• Remain flexible to accommodate varying shifts, including holidays and weekends.<br>• Provide high-quality customer service through clear and precise communication across all channels.
<p>We are looking for an experienced AWS Engineer to join our team. This long-term contract position offers an exciting opportunity to work on innovative AI initiatives, leveraging cutting-edge tools like Amazon Bedrock and Agentic AI. The ideal candidate will play a critical role in assessing current systems, defining goals, and implementing solutions that streamline processes and enhance efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Collaborate with stakeholders to evaluate existing systems and define AI development goals.</p><p>• Design and implement scalable solutions using Amazon Bedrock and Agentic AI frameworks.</p><p>• Develop efficient workflows using multiple AI agents to perform small, sequential tasks with smooth handoffs.</p><p>• Build and optimize ETL pipelines for seamless data extraction, transformation, and loading processes.</p><p>• Utilize Apache Spark and Hadoop to manage and analyze large datasets effectively.</p><p>• Integrate Apache Kafka for real-time data processing and event-driven architectures.</p><p>• Leverage AWS services, including AWS Data Pipeline, to create robust cloud-based data solutions.</p><p>• Troubleshoot and refine AI models and systems to ensure performance and reliability.</p><p>• Provide technical expertise and support for ongoing AI initiatives and day-to-day operations.</p><p>• Document processes and workflows to facilitate knowledge sharing and system maintenance.</p>
We are seeking an Android Engineer Contractor to assist in developing cutting-edge mobile applications for a prestigious, international portfolio of major retail clients. This role offers the opportunity to work with a passionate team committed to solving complex problems, implementing sophisticated design solutions, and delivering high-quality apps. The project duration is from late November through early February. Key Responsibilities: Develop and contribute to native Android tools that minimize duplicate work. Research, experiment, and integrate new Android technologies, while contributing to third-party frameworks. Enhance and maintain functionality for apps used by some of the world's leading retailers. Optimize user interface (UI) and user experience (UX) components to ensure the fastest and smoothest app performance. Provide guidance on Kotlin and Java best practices, organizational standards, and automation strategies. Participate in knowledge-sharing sessions with the mobile development team to advance expertise. Collaborate with large-scale retail clients, API developers, and other stakeholders. Implement secure coding protocols and engage in ongoing security training.
