We are looking for a dedicated Collections Specialist to join our team in Moon Township, Pennsylvania. This Contract-to-Permanent position offers an excellent opportunity to work in the transport industry, focusing on credit and collections activities for assigned customer portfolios. The role involves managing account balances, resolving payment discrepancies, and analyzing account performance to ensure effective credit management.<br><br>Responsibilities:<br>• Organize and maintain credit and collections processes for assigned customer portfolios, ensuring accurate documentation and coordination.<br>• Utilize electronic file systems to retrieve and review documents related to invoicing disputes, and manage corrections such as rebills, misapplied payments, and freight bill adjustments.<br>• Prepare monthly summaries of portfolio collections progress and participate in reviews with the department manager to address escalated issues and strategize collection approaches.<br>• Conduct periodic evaluations of customer accounts to assess credit limits in relation to revenue trends, collaborating with agents and business development teams as needed.<br>• Investigate short-paid invoices and coordinate with agents, business development executives, and carrier services to implement necessary revisions or chargebacks.<br>• Assist the accounting department in gathering customer payment remittance details to support portfolio activities.<br>• Develop and maintain effective communication with shippers and agents to address account discrepancies and provide exceptional customer service.<br>• Collaborate with billing and accounting teams to ensure accurate processing of corrections and adjustments.<br>• Support the department manager in devising strategies for utilizing third-party collection agencies when necessary.<br>• Perform additional duties as assigned to meet departmental and organizational goals.
<p>We are looking for a Help Desk Manager to join our team in Beaver County area, Pennsylvania. This role offers a long-term contract opportunity within the construction industry. The ideal candidate will have a strong background in overseeing help desk operations and be confident in analyzing and resolving support tickets.</p><p><br></p><p>Responsibilities:</p><p>• Manage daily help desk operations, ensuring timely and effective resolution of support requests.</p><p>• Review and analyze incoming support tickets to identify trends and areas for improvement.</p><p>• Utilize Microsoft 365 administration portals, including Entra, Exchange, SharePoint, InTune, and Defender, to troubleshoot and resolve issues.</p><p>• Provide deskside support and guidance to employees, addressing technical challenges as needed.</p><p>• Maintain and administer Active Directory, ensuring system integrity and access control.</p><p>• Collaborate with IT teams to enhance service desk processes and implement best practices.</p><p>• Monitor the performance of help desk staff, providing feedback and support for skill development.</p><p>• Ensure compliance with company policies, including passing required drug tests and background checks.</p><p>• Document and report help desk activities to management, highlighting key metrics and accomplishments.</p>
<p>Our client located in downtown Pittsburgh is hiring for a receptionist to start in the beginning of October . This is a 12-week onsite contract role with a schedule of Monday through Friday, 8:00 AM – 5:00 PM, including a 1-hour lunch break. The position offers a pay rate of $18-$20 an hour based off of experience.</p><p><br></p><p><br></p><p><strong>Job responsibilities</strong> would include ordering food, phones, conference rooms, scheduling communications.</p><p>• Answering firm telephone and greeting guests.</p><p>• Maintaining firm conference room calendar and assist in preparing and setting up conference rooms for internal meetings, conferences, and events.</p><p>• Entering time and submitting expenses for various attorneys and administrators.</p><p>• General secretarial duties, including drafting, copying, faxing, scanning and filing of incoming and outgoing correspondence and documents.</p><p>• Providing administrative support as needed including preparing correspondence, redacting documents, and preparing spreadsheets.</p><p><br></p>
<p>Our client in West Mifflin is looking for a receptionist who will provide high level of customer service and communication face-to-face, via telephone, and email with internal and external stakeholders. It is a contract to hire role, pay is $18 - $19 hourly, dependent on experience, it is fully onsite, 7:30am - 4pm. Start date will be mid-August, and background check and clearances are required.</p><p><br></p><p>Job Qualifications:</p><p>● High school diploma or equivalent required; Associate degree preferred</p><p>● Minimum 3 years administrative support experience in a school setting preferred</p><p><br></p><p>Competencies</p><p>● Excellent interpersonal skills</p><p>● Familiarity with telephone and email etiquette</p><p>● High level of customer service competency</p><p>● Strong written and verbal communication skills; ability to effectively communicate and</p><p>coordinate actions with leadership team, clients and third party, vendors/contractors</p><p>● Strict adherence to confidentiality and ability to handle sensitive information</p><p>● Attention to detail</p><p>● Ability to perform multiple assignments without immediate supervision</p><p>● Time management and ability to prioritize tasks to meet deadlines</p><p>● Strong organizational skills</p><p>● Able to perform basic arithmetic and use basic numeric concepts to perform job tasks</p><p>● Commitment to problem solving, persistence, and innovation</p><p><br></p>
