We are looking for a detail-oriented Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will handle escalated technical issues, troubleshoot complex problems, and collaborate with team members to deliver exceptional customer support. This position requires expertise in server, network, and cloud systems, as well as a commitment to maintaining high standards of service.<br><br>Responsibilities:<br>• Address escalated technical issues from Tier 1 support, ensuring timely and effective resolution.<br>• Diagnose and troubleshoot problems related to servers, network devices, PCs, and cloud systems.<br>• Collaborate with team members to resolve customer challenges and improve service delivery.<br>• Provide guidance and assistance to Tier 1 support staff by responding to alerts and tickets.<br>• Take ownership of customer tickets, ensuring all interactions and resolutions are documented accurately.<br>• Escalate unresolved technical issues to the Tier 3 team while maintaining clear communication.<br>• Participate in certification training to enhance technical skills and knowledge.<br>• Update outdated procedures and contribute to the development of new documentation.<br>• Report critical incidents or complex problems that require higher-level intervention.<br>• Work flexible shifts, including weekends and holidays, to support a 24/7 operational environment.
We are looking for a skilled and proactive Tier 2 Support Engineer to join our team in Canonsburg, Pennsylvania. In this role, you will leverage your technical expertise to troubleshoot and resolve complex IT issues, ensuring seamless functionality across servers, networks, and cloud systems. You will play a vital role in collaborating with clients and internal teams to provide efficient solutions and exceptional customer service.<br><br>Responsibilities:<br>• Provide advanced technical support by diagnosing and resolving issues related to servers, networks, and cloud systems.<br>• Manage and resolve escalated tickets and calls from Tier 1 support, ensuring timely and effective solutions.<br>• Assist Tier 1 support team with basic issues when necessary, offering guidance and expertise.<br>• Collaborate with team members to develop resolutions for customer challenges and document solutions.<br>• Take ownership of customer interactions and ensure thorough follow-up until issues are fully resolved.<br>• Maintain and update procedural documentation to reflect current practices and solutions.<br>• Participate in ongoing certification training to enhance technical skills and knowledge.<br>• Escalate complex issues to Tier 3 support when necessary and communicate critical incidents effectively.<br>• Remain flexible to accommodate varying shifts, including holidays and weekends.<br>• Provide high-quality customer service through clear and precise communication across all channels.
We are looking for a detail-oriented Business Systems Analyst to join our team in Pittsburgh, Pennsylvania. In this role, you will collaborate with business stakeholders and IT teams to enhance system functionality, improve reporting processes, and optimize business intelligence capabilities. This position offers the opportunity to drive operational efficiency and deliver impactful solutions tailored to organizational needs.<br><br>Responsibilities:<br>• Collaborate with stakeholders and process experts to gather, analyze, and document business requirements.<br>• Translate non-technical requirements into technical specifications to ensure seamless implementation.<br>• Recommend system and process enhancements based on current business and technology knowledge.<br>• Develop and refine metrics and reports in partnership with departmental teams.<br>• Monitor and enhance business intelligence solutions to meet organizational needs.<br>• Evaluate and reconcile information from multiple sources to uncover unmet business requirements.<br>• Work closely with external vendors, including software providers and implementation partners, to deliver solutions.<br>• Support user acceptance testing for both existing and new systems and modules.<br>• Configure and manage system setups for business intelligence and related solutions.<br>• Analyze system activity to assess productivity, utilization, and quality trends.
<p>We are looking for an experienced Business Systems Analyst to join our team in Pittsburgh, PA. This is a Contract-to-Permanent position where you will play a pivotal role in managing complex systems, ensuring their functionality, and driving improvements. The ideal candidate will bring a strong background in systems administration and business analysis, combined with expertise in Agile methodologies.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee complex system operations, ensuring optimal performance and reliability.</p><p>• Review and analyze code to identify improvements and maintain system integrity.</p><p>• Perform regular server patching tasks, including both daily and monthly updates.</p><p>• Collaborate with stakeholders to gather and document business requirements using tools such as BRDs.</p><p>• Evaluate and implement systems solutions, with experience in system transitions and implementations preferred.</p><p>• Provide insights and recommendations for system enhancements and future technology adoption.</p><p>• Troubleshoot and resolve system issues to minimize downtime and maintain operational efficiency.</p><p>• Conduct detailed analysis to support strategic decision-making and process improvements.</p><p>• Stay updated on emerging technologies and industry trends to inform system strategies.</p>
<p>We are looking for an IT Manager to lead cybersecurity efforts and oversee critical aspects of information technology within our organization. This Contract-to-Permanent position is based in the Johnstown, Pennsylvania area, and offers an opportunity to work on cutting-edge technologies while ensuring the security and efficiency of networks, data systems, and software solutions. The ideal candidate will combine technical expertise with leadership skills to manage security protocols and support both internal teams and external clients.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement comprehensive cybersecurity protocols, including intrusion detection and prevention systems, to safeguard organizational data and systems.</p><p>• Conduct regular audits and risk assessments to identify vulnerabilities and recommend improvements to firewalls, antivirus software, and other security measures.</p><p>• Provide training and guidance to employees and customers on security best practices, risk management, and incident response.</p><p>• Manage and oversee Horizon-specific technologies, including Amazon Server Administration, VMware, and cloud security solutions.</p><p>• Create, maintain, and execute the organization's Disaster Recovery Plan to ensure business continuity.</p><p>• Collaborate with internal teams and external vendors to address IT-related issues, including data access, programming modifications, and security violations.</p><p>• Monitor and update anti-virus systems to protect against emerging threats and ensure software is functioning effectively.</p><p>• Coordinate and schedule the implementation of data security protocols, ensuring compliance with industry standards and government regulations.</p><p>• Write and update policies and procedures related to IT security and emergency measures, conducting regular tests to ensure effectiveness.</p><p>• Conduct IT assessments for Horizon Software customers, maintaining and updating IT specifications and minimum requirements documentation.</p>
