We are in search of a Help Desk Analyst III to join our team in Pittsburgh, Pennsylvania. This role is vital to our Information Technology industry, offering a long term contract employment opportunity. The successful candidate will be instrumental in providing multi-tier technical support, resolving complex issues, and ensuring excellent customer service.<br><br>Responsibilities:<br><br>• Help in troubleshooting and resolving complex technical issues.<br>• Offer excellent customer service and communication to all users.<br>• Undertake configuration and troubleshooting of network systems.<br>• Utilize Citrix Technologies, Database, EO/IR systems, Lotus Notes, and Microsoft in daily operations.<br>• Maintain and manage Windows Server, Active Directory, and Office 365.<br>• Take charge of Deskside Support and Desktop Hardware.<br>• Perform advanced desktop support, networking, and system administration duties.<br>• Adhere to Configuration Management best practices.<br>• Continuously update and maintain accurate customer credit records.<br>• Efficiently process customer credit applications.
<p>We are seeking a detail-oriented Accounts Receivable Clerk to join our team on a part-time, contract basis. This role offers an excellent opportunity to support the financial and administrative operations of a mission-driven organization within the non-profit sector.</p><p><br></p><p>Responsibilities:</p><p>• Process incoming donations following established procedures to ensure accuracy and timeliness.</p><p>• Accurately input donor information and financial data into the database to maintain up-to-date records.</p><p>• Organize and manage files, ensuring proper documentation for all transactions.</p><p>• Handle administrative tasks as assigned, supporting the broader financial team.</p><p>• Utilize software systems, such as Blackbaud, for efficient data management and reporting.</p><p>• Communicate effectively with internal and external stakeholders to address inquiries related to donations and accounts.</p><p>• Collaborate with team members to meet organizational goals and deadlines.</p><p>• Maintain confidentiality when handling sensitive financial information.</p><p>• Complete additional duties and projects as assigned to support organizational needs.</p>
